SOCi Platform
SOCi Inc.Reviews from AWS customer
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Listings and Social Media Management Solutions
What do you like best about the product?
The ability to manage accounts and listings for all of our franchisees.
What do you dislike about the product?
Customer service when it comes to issues with the product and higher pricing compared to competitors.
What problems is the product solving and how is that benefiting you?
SOCi allows us to manage all listings at the corporate level for our franchisees.
Great experience
What do you like best about the product?
SOCi make managing the social and reputation for multiple business locations easy. The platform is quick to be learned and there is lots of training support. SOCi provides countless features that make posting seamless and worry-free.
What do you dislike about the product?
I wish the customer service was a little more hands on. We had some troubles with reps and turn over internally that squashed the relationship for a bit. Now we are working to rebuild.
What problems is the product solving and how is that benefiting you?
SOCi is solving our problems when it comes to review response management, social media scheduling and content posting, analytics, and multi-location marketing.
Great APP!!
What do you like best about the product?
Love the app and that it's easy to use while communicating to the world via social media!
What do you dislike about the product?
Not much to dislike. It's a great app! I love it
What problems is the product solving and how is that benefiting you?
Getting the word out on specials and things we have to offer as a company
Recommend the app to easily post personalized ads to busienss owners
What do you like best about the product?
I like the app feature from the phone to be able to do individualized posts and have access to create future posts throughout the month.
What do you dislike about the product?
Sometimes posts don't go through and trying to figure out why an account disconnects can be confusing at times.
What problems is the product solving and how is that benefiting you?
one stop platform working with multiple locations.
All-In-One Reputation Site
What do you like best about the product?
It's a one-stop shop for social media and reputation management, which all intertwine and connect to the customer experience. It also links with all review sites as well, which is not common for reputation sites.
What do you dislike about the product?
Reporting could be improved. It would be great to have a comprehensive report of all platforms separated rather than needing to pull for each individual report. Month-to-date reporting would be appreciated, rather than having to input custom dates for the current month/period.
What problems is the product solving and how is that benefiting you?
Managing online reputation and social media to enhance the brand and overall customer experience.
Asst Comm Manager
What do you like best about the product?
It is very helpful in keeping our social media up to date!
What do you dislike about the product?
Nothing at all. It's a great resource!!!
What problems is the product solving and how is that benefiting you?
It is helping our proerty to reach our KPI goals!
simple to use
What do you like best about the product?
SOCI is simple to use and the user interface is not click-heavy.
What do you dislike about the product?
Though it's great to have Canva embedded, it would be more useful if saving Canva files without scheduling them for a post were possible.
What problems is the product solving and how is that benefiting you?
SOCI allows me to keep track of posts and quickly scan for cadence and density.
Rebranding at its best
What do you like best about the product?
I like how you can see all the brands and local marketing on SOCI
What do you dislike about the product?
There isn't really anything I dislike about SOCI
What problems is the product solving and how is that benefiting you?
Truly understanding the way marketing works when it comes to business
Very helpful!
What do you like best about the product?
It's very helpful so monitor our social media engagement.
What do you dislike about the product?
None as of the moment. It's user friendly.
What problems is the product solving and how is that benefiting you?
We can monitor the engagment and would focus more on the best source of traffic.
SOCi is helpful and a great tool
What do you like best about the product?
I like how i can see all the insights and the scheduling tools.
What do you dislike about the product?
NO dislikes. Very Helpful tool. NO complaints here.
What problems is the product solving and how is that benefiting you?
One location to respond to all platforms.
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