SOCi Platform
SOCi Inc.Reviews from AWS customer
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4,025 reviews
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This platform is super helpful and very easy to use.
What do you like best about the product?
This platform is super easy to use and navigate it, I reccomend it to everyone.
What do you dislike about the product?
There isn't enough information or training on how to explain the use of this to newer employees it needs to be introduced immediately and proper training given.
What problems is the product solving and how is that benefiting you?
it helps with our marketing and social media needs which is beneficial for marketing purposes
Everything you need all in one place
What do you like best about the product?
It's nice to be able to see all reviews both bad and good all in one place. Love the AI generated responses for the reviews too to help with the all the guess work.
What do you dislike about the product?
Some of the AI generated responses need a little work but still helpful.
What problems is the product solving and how is that benefiting you?
It helps with all the guesswork of responses to the multiple reviews we get in a day/month. Plus it helps to make sure we aren't saying the same responses to every review as well.
Value Added
What do you like best about the product?
Reputation Management with multiple review platforms
What do you dislike about the product?
No downsides on our end. Nothing negative
What problems is the product solving and how is that benefiting you?
Helping us with customer communications and interactions.
Convenient, Comprehensive, -slightly Confusing?
What do you like best about the product?
Encompasses all platforms into a single location for ease of Business use from one location emcompassing all needs.
What do you dislike about the product?
It's tough to know exactly WHAT we're posting and WHEN it's posting. I've been slightly confused in my few times using it!
What problems is the product solving and how is that benefiting you?
They've made it easy to integrate multiple channels into a single platform.
SOCI has been very helpful and easy to use!
What do you like best about the product?
I love that I can schedule posts for as far out as needed. It helps us keep track of our engagement as well as regular posting to all of our socials with just a couple clicks! The AI feature has also been great for generating meaningful, unique captions on our posts!
What do you dislike about the product?
That you cannot delete posts (if needed) from SOCI once they have been posted.
What problems is the product solving and how is that benefiting you?
It helps our day-to-day tasks. Instead of having to log on to each social platform, multiple times a week, we can set aside an hour or two once a month and schedule posts for several upcoming weeks.
I have enjoyed it more than other platforms used in the past
What do you like best about the product?
The stats it gives on times to post and how well posts have done
What do you dislike about the product?
There is just a lot on on soci to the point where it can get overwhelming at times.
What problems is the product solving and how is that benefiting you?
Soci gives me more time in my day to do other things
Love how easy it is to navigate
What do you like best about the product?
How easy it is to navigate and post & create
What do you dislike about the product?
I love everything about soci and would not say there is anything i dislike.
What problems is the product solving and how is that benefiting you?
Reviews- makes it easier to respond
social media- easy to create content and post
social media- easy to create content and post
Fundamental Shift in Workflow (Positive)
What do you like best about the product?
Our whole marketing team uses SOCi. The best parts for me are the Listings tools and the Reputation Management. The support team is lovely and has been excellent to work with as we have gotten set up with the various tools and services.
What do you dislike about the product?
There are a few places where, because it's new to us, the proper method to use a tool isn't immediately obvious. It also took a minute to set up, because of how many brands we manage.
What problems is the product solving and how is that benefiting you?
Initially, the purpose was to consolodate our listings. On top of that, we've implemented their solutions to manage our social media, our social media advertising, and our reputation management. We have one dashboard for the work that took several several different websites before. Possibly more importantly to me, their systems are set up to publish and propogate information across each and/or all of our listings, which was a pretty attention-intensive process before.
Great product with lots of features and ability to customise to your own needs
What do you like best about the product?
The level of detail and customisation you can set for your own needs. Easy to use and navigate through the system
What do you dislike about the product?
Dont have anything negative to add at all
What problems is the product solving and how is that benefiting you?
The ability to curate all the data across our entire network
I am new to Soci so still figuring it out but so far so good.
What do you like best about the product?
I like that there are training modules available.
What do you dislike about the product?
I was intimidating about actually posting because I wasn't real clear how to do it. I figured it out, though.
What problems is the product solving and how is that benefiting you?
We are finally able to manage our own social media pages.
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