SOCi Platform
SOCi Inc.Reviews from AWS customer
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Lacks Essential Social Media Features
What do you like best about the product?
nothing
What do you dislike about the product?
I cannot edit photos and videos as easily as I would directly on social media. I also can't like or follow other pages, respond to messages, or live stream. Plus, I can't post without a computer, which is pretty limiting.
What problems is the product solving and how is that benefiting you?
SOCi doesn't solve any problems for me; instead, it creates issues. I can't edit photos and videos directly, like or follow pages, respond to messages, live stream, or post without a computer.
Effortless Multi-Platform Scheduling with Custom Captions
What do you like best about the product?
It makes scheduling contents easy given that we post on different platforms. Also, it allows me to customize each caption per platform.
What do you dislike about the product?
None so far. I don't have any issues with SOCi.
What problems is the product solving and how is that benefiting you?
Scheduling of contents and customizing each caption per platform. It also allows us to answer messages across different platform in one place.
Streamlined Review Management and Social Scheduling
What do you like best about the product?
My favorite feature in SOCi is the review feature because it provides elaborate responses, allowing us to respond directly to guests' reviews in a timely manner. It helps us to log in daily and respond to reviews we receive without hesitation or delay, cutting down on the amount of time required to ensure we are engaging with current and future clients.
What do you dislike about the product?
I would like to be able to remove a review from the review list if it is something that we are not interested in replying to. Sometimes there is a review that is either being reported to Google or is not being responded to for whatever reason. We don't currently have a way to remove that from the list. We would like to be able to remove reviews from the review list if we are not currently needing to reply to those so that the most current reviews listed at the top are ones that we need to quickly reply to.
What problems is the product solving and how is that benefiting you?
SOCi cuts down the time required for engaging with current and future clients by streamlining response to reviews and scheduling social media posts. It allows me to respond to reviews in a timely manner, ensuring effective engagement.
Effortless Uploads, Needs Quality Boost in Images
What do you like best about the product?
I like how easy it is to upload things on SOCi, and I like the preview option too. The initial setup was very easy, making it convenient to start using the platform.
What do you dislike about the product?
I wish the quality of the items could be better once uploaded if the picture was taken on someone else's device.
What problems is the product solving and how is that benefiting you?
SOCi helps me upload multiple items in advance easily and I like the preview option.
Cross-Platform Posting with Easy Per-Platform Customization
What do you like best about the product?
Cross-platform posting. Ability to customize content per platform.
What do you dislike about the product?
Social media platforms that are either outdated or not appropriate for our market. This may be a byproduct of our company's implementation however.
What problems is the product solving and how is that benefiting you?
Time saved in scheduling posts and cross posting capabilities.
Centralizes Social Media with Some Navigational Quirks
What do you like best about the product?
I like receiving notifications when reviews are received and using the AI tool to draft and post quick responses. I also appreciate being able to post content to Facebook three times a week. Having all website access in one place for all social media and review sites makes things much easier. I can quickly pull reports to check on our posting schedule and access historical data to see which sites might need more attention. It's great to be able to draft responses to DMs, social posts, and reviews without having to manage multiple logins for different websites and properties.
What do you dislike about the product?
The website platform is odd to navigate; it's not necessarily self-explanatory, and it takes time to get used to. The menu on the left has subcategories with odd names. For example, 'Inbox' under reviews would be expected to be some kind of DM inbox, but it's where you access all the reviews, which is not actually self-explanatory. Also, when you select a group/location and then toggle to some of the subcategories, it resets the location and you have to select it again.
What problems is the product solving and how is that benefiting you?
I use SOCi for social media monitoring and posting, and responding to reviews. The notifications when reviews are received and the AI tool drafting responses are useful. I can access all websites in one place, making it efficient to manage multiple properties.
User-Friendly and Insightful for Social Sentiment
What do you like best about the product?
I like that SOCi is so user-friendly and has a ton of reporting. It integrates easily into my daily workflow at work, and I really appreciate how straightforward the initial setup was. Switching from one location to another is super easy, and it's valuable that I can see my studio's social sentiment without any hassle.
What do you dislike about the product?
There’s nothing I don’t like
What problems is the product solving and how is that benefiting you?
SOCi allows me to see my studio’s social sentiment easily with its user-friendly interface and robust reporting. It's simple to integrate into my daily work routine, and I appreciate being able to quickly switch from one location to another.
Simplifies Content Management with Insightful Analytics
What do you like best about the product?
I really like being able to access reports and data analysis on how my content is performing. They help me understand what kinds of posts generate the most engagement and likes, and which are trending well with my audience. This insight helps me plan for future posts and platforms.
What do you dislike about the product?
It seems like there might be an inaccurate number of reviews. I feel like I have more reviews than what is being reported on SOCi, so I think there may be an error or a glitch from that perspective.
What problems is the product solving and how is that benefiting you?
SOCi helps me plan content and maintain consistency without spending hours daily on creation and posting. I like accessing reports and data analysis to understand post engagement and plan future content effectively.
Great for Beginner Social Media Management
What do you like best about the product?
I think it is great for beginner social media people or people who do not have time to post or engage
What do you dislike about the product?
Its the same as everyone elses unless you customize it
What problems is the product solving and how is that benefiting you?
it would allow me to schedule my posts as. needed
Effortless Monthly Scheduling in a Single Day
What do you like best about the product?
It’s great to spend a day and just add all the things I’d want to post for the month and not have to worry about it.
What do you dislike about the product?
It can be a little confusing to navigate at times.
What problems is the product solving and how is that benefiting you?
It’s solving my time management issue with social media.
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