Highspot - Private Offers
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An organized person's dream
What do you like best about the product?
Highspot is a key repository for corporate collateral. For a company that offers a wide variety of products and services, it can be extremely difficult to keep track of content. Highspot is the perfect place to do a quick keyword search and pull down information almost immediately.
What do you dislike about the product?
As of right now, there is nothing I dislike about HighSpot.
What problems is the product solving and how is that benefiting you?
I no longer have to wonder if my content is the most up-to-date, nor do I have to worry about cluttering up my desktop folders with information. The Pitch tool (especially Linking) has been a game-changer for me now that I can see how frequently the content I send is being reviewed. This specifically helps guide future discussions and opens up more potential upsell opportunities.
Great initial experience!!
What do you like best about the product?
Even though you hate to hear yourself, having the recording to go through w/ hot buttons to listen to snippets of meetings is impactful. You can easily see follow up items, words you say to much as filler, and much much more to help improve sales discussions!
What do you dislike about the product?
At this point, the only small thing I need to look into is adding Gong to impromptu meetings scheduled on the fly vs pre scheduled.
What problems is the product solving and how is that benefiting you?
All of the items stated within what i like best apply here!
Account Director
What do you like best about the product?
the search option gives you several places to look
What do you dislike about the product?
sometimes categories are too broad to find what you are looking for
What problems is the product solving and how is that benefiting you?
easy to pull information needed to send to clients
Highspot has changed the way we manage content
What do you like best about the product?
Very user friendly. anyone can use this.
What do you dislike about the product?
I wish all of our content was uploaded!!
What problems is the product solving and how is that benefiting you?
It is super easy to find the most updated information to send to clients. I don't have to search through multiple platforms or email coworkers anymore,
Recommendations to others considering the product:
Play around with it and explore. You won't break it!
Great Repository for Content!
What do you like best about the product?
I love the searchable feature. It's nice to make a quick search versus the alternative of digging through folders to find what you're looking for.
What do you dislike about the product?
I haven't ran into any downsides of the platform thus far. So far it's been a great resource for our company!
What problems is the product solving and how is that benefiting you?
Previously we had a ton of content but no one knew where to find it. With HighSpot, employees can easily find the content they are looking for and they don't have to worry if the information is outdated or when the last time it was updated.
Recommendations to others considering the product:
If you're a larger organization, who needs a one-stop shop for all things content - HighSpot is the perfect resource.
Great way for us to track engagement
What do you like best about the product?
the analytics tracking content engagement allows us to focus on areas that our customers and our teams are engaging with and adjust content to better speak to our external and internal customers. The other area I like is the integrations with both our CRM and Google Drive. This allows us to track content and touch points to our customers by rep and it also allows us to manage our version control. The users also have the ability to edit and combine content to better suit their customer's needs by Remixing content. This keeps our reps within brand guidelines but creates a more personalized experience for the client.
Additionally, the Highspot support team has been great and catered to our needs vs a schedule of touchpoints. The personalized customer service has helped with product adoption across our organization.
Additionally, the Highspot support team has been great and catered to our needs vs a schedule of touchpoints. The personalized customer service has helped with product adoption across our organization.
What do you dislike about the product?
I dislike the limited tracking when sending content from the Gmail plugin. When sending from Gmail we are able to see that content was opened, viewed, and downloaded but not by who if multiple people are on the email. This isn't a software limitation but the nature of what Gmail shares back on engagement.
What problems is the product solving and how is that benefiting you?
We are solving two problems currently, the first is making sure our sales and cx team are sending out up to date content following brand guidelines as we were using drive before which allowed for more freedom to change and less version control. the second is tracking engagement with content that allows us to see where our teams are excelling in client touches and what content our clients are most engaged with.
Sales Director
What do you like best about the product?
Easy search function and the ability to create a microsite in follow up emails.
What do you dislike about the product?
It’s a little slow and not as smooth running a demo from Highspot vs Google Slides.
What problems is the product solving and how is that benefiting you?
Putting all our content into one spot. Better follow up with prospects.
Recommendations to others considering the product:
It’s a really easy interface to store content, design follow up plans and track engagement.
Excellent platform, account management, and customer service
What do you like best about the product?
I've worked with highspot for about 3.5 years. Our account managers are always knowledgable, helpful, and quick to respond. The account managers are consultative and strategic and have helped us optimized our material so our sales reps can find what they need. They've also helped us to attribute marketing content to sales stages helping us measure effectiveness. Their customer support is always timely, and the knowledge base is fleshed out and comprehensive. The marketing team benefits from the reports, analytics, and 3rd party integrations.
What do you dislike about the product?
I don't have any major issues with highspot. If you spent some time with the platform you can ramp up to all of its features to maximize value.
What problems is the product solving and how is that benefiting you?
We're solving content management, marketing measurement, and effectiveness. We're able to attribute marketing contribution through content engagement reports and analysis.
Recommendations to others considering the product:
In order to have effective sales enablement and engagement you need an awesome CMS, easy to use interface and a platform that lets you find what you need. Talk to a highspot representative and find a plan that work's for your business.
Excellent platform for managing sales and marketing assets
What do you like best about the product?
Extremely intuitive, so our sales team was able to jump in and start using right away. Intuitive for admin as well.
What do you dislike about the product?
Nothing in particular that I dislike. There are a lot of features to the product that I either don't require, or don't fully understand - but that's not a dislike necessarily.
What problems is the product solving and how is that benefiting you?
Our sales and marketing materials were a mess, and there was a big challenge with version control. Highspot organized that process, and our organization knows that Highspot is the go-to place for the most current version of any of our materials.
Convenient & User Friendly
What do you like best about the product?
I love the ability to create unique landing pages where I can pick which pieces of information are present. This creates an easy landing page for client facing conversations that make me look more professional that an email attachment.
What do you dislike about the product?
It is hard to find documents at times. The search function is great, but sometimes an in-depth table of contents would be better.
What problems is the product solving and how is that benefiting you?
Highspot provides us with a one-stop-shop for all of our supporting documents. We have had multiple folders & micro sites in the past which makes it hard to decipher which place you need to go to get what thing, but now its all in one spot. This also makes it easier for management to ensure the most up-to-date information is being used externally.
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