FormAssembly Essentials
FormAssemblyReviews from AWS customer
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Robust and perfect for Salesforce
What do you like best about the product?
The connector to Salesforce is highly customizable.
What do you dislike about the product?
Would like to see more modern CSS styling options.
What problems is the product solving and how is that benefiting you?
We needed the ability to accept custom applications that are automatically sent to Salesforce, creating/updating numerous objects.
Recommendations to others considering the product:
If you have Salesforce, this is the way to go.
Easy, cheap, great support - what more could you want?
What do you like best about the product?
Their personal support is incredible. Any issue - big or small - they respond to quickly and kindly. I've gotten direction with issues outside of the FormAssembly scope, as well as acknowledgement of work-arounds or bugs, just to get a follow-up fix. They are very fast to answer, and seem to really take your needs to heart.
What do you dislike about the product?
I wish the UI was a bit more customizable - moving questions from left/right justification on a per-field basis (instead of based on the form theme) would be nice. A slightly better interface for conditional rules would be nice, and same for formula entry when mapping to SalesForce. Overall though, it's great.
What problems is the product solving and how is that benefiting you?
We get our customer signing up QUICKLY and EASILY without human intervention! It saves so much time. Plus, we have logs of all activity which is great for digging up old records.
Recommendations to others considering the product:
You won't be disappointed, particularly if you desire salesforce integration. super tight field mapping and conditional operations. Very nice.
Top Notch
What do you like best about the product?
It's clean look and how they keep up to date.
What do you dislike about the product?
How I have to pull my Excel reports by clicking on each individual form. It's tedious with the amount we have.
What problems is the product solving and how is that benefiting you?
We are able to record our numbers with FormAssembly.
Recommendations to others considering the product:
This is great, not without occasional issues, but not a bad system.
Robust, flexible form builder
What do you like best about the product?
Ease of use, flexible, integration to Salesforce.
What do you dislike about the product?
Depending on browser java settings, forms may not function properly.
What problems is the product solving and how is that benefiting you?
We used FormAssembly for a survey of major gifts donors in which their responses were stored on their Salesforce contact records. Another use of the form was for a donation page, also saving to the Saleforce contact records.
The best $250 i've ever spent!
What do you like best about the product?
Form Assembly is a critical tool for us at Culture Amp and has been for me at previous companies as well. The ability to put data from forms directly into Salesforce allows us to automate (and improve) so many processes.
What do you dislike about the product?
The initial learning curve can be complex but it is worth it. The product improvements have made it easier and support is awesome!
What problems is the product solving and how is that benefiting you?
Getting data into salesforce at scale and in a way that is intuitive for our team
Recommendations to others considering the product:
If you use salesforce you have to have Form Assembly. The functionality is off the charts and the business processes you can enable with it are amazing.
FormAssembly forms are easy to use!
What do you like best about the product?
There are so many things I like about FormAssembly, but one of my favorite features is the custom notifications. I like that I can specify the subject line for each submitted form. That makes sorting them and prioritizing the responses easier. Not only can I type whatever subject I want to see for a completed form, I can use fields from the form in the subject line that further customizes the responses!
What do you dislike about the product?
I don't really "dislike" anything about FormAssembly; however, I do wish the branding and themes features were a little more advanced for better company branding. The forms going to customers don't look as nice as when they were PDFs using our branding and colors.
What problems is the product solving and how is that benefiting you?
We're primarily using the forms to streamline multiple requests for materials and other things related to tradeshows. When our Sales Reps are approved to participate in a trade show, they use the forms easily from any device to request fee payments, printed materials, and demo systems,etc. Before formAssembly, the Sales Reps used an editable PDF and had to submit them via email attachment. The potential problem with that process is emails can get lost or deleted, or in some other way "removed" and the record of the request is gone. With FormAssembly, the submitted forms are systematically emailed for convenience, but the forms live on the FormAssembly website forever...or until deleted. This makes it easy to retrieve.
Hit or Miss
What do you like best about the product?
Form Assembly allows you to send automated e-mails after a form has been completed and integrates with Salesforce. It is customizable and allows for many different types of forms to be created.
What do you dislike about the product?
The backgrounds and themes for the forms are a bit antiquated. The Salesforce integration works well most of the time, but sometimes creates multiple records. Overall ease of use is not great and the customer interface can be confusing.
What problems is the product solving and how is that benefiting you?
Form Assembly allows us to connect with our customers through forms. We use them for event registration, purchases, and feedback.
Downright fun to use
What do you like best about the product?
It is both flexible, complex, and easy to use, which I would have sworn could never happen all in combination! The admin interface is easy to use and allows some very complex options. Customer support has always been very helpful. The Salesforce integration is smooth.
What do you dislike about the product?
Sometimes slow to respond to customer support requests. I've run into a couple of repeated bugs with the Salesforce integration where they basically recommend deleting and recreating a connection to fix it, which is a hassle. Embedded forms in an iframe are not mobile responsive.
What problems is the product solving and how is that benefiting you?
We went from accepting forms in PDF by email and having to enter them into multiple spreadsheets, to online forms that flow directly into Salesforce without any manual effort. It saves time on our end, and several of the people filling out our forms have gone out of their way to express how much they appreciate the change.
Recommendations to others considering the product:
I highly recommend this for ease of use, and the ability to create multiple complex forms with Salesforce integration.
Forms for Scholarship Progress Reports
What do you like best about the product?
It was highly customize-able! We were able to include clarifying language in the text boxes which was very helpful for participants.
What do you dislike about the product?
We couldn't bold or italicize characters, and sometimes the interface didn't look the way we wanted (i.e. fonts were only able to be in a light grey that can be difficult to read on some screens).
What problems is the product solving and how is that benefiting you?
We wanted to have a form with a unique link for each scholarship recipient provide their information biannually, and that was mobile-enabled to accommodate their needs. We now have received two cycles worth of data, and have a much clearer picture of what their experiences in college are. We are looking to analyze this data so we can better serve students in the future.
The BEST Salesforce Integration Possible!
What do you like best about the product?
Formassembly does a great job with its salesforce integration -- it is single handily the best integration with salesforce & forms on the market.
What do you dislike about the product?
The mobile UI is not very good and harder to setup
What problems is the product solving and how is that benefiting you?
Connecting Business forms to Salesforce
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