External reviews
1,086 reviews
from
External reviews are not included in the AWS star rating for the product.
Prompt, Polite, and helpful customer service.
What do you like best about the product?
It saves me a massive amount of time on website updates, GBP creation, and making sure all of my company's businesses are represented properly online. Without them, my job would be harder.
What do you dislike about the product?
It sometimes takes longer than I would like to get a response from support. However, I know they are probably very busy. It does not bother me, but it would be nicer to get answers more quickly in some situations.
What problems is the product solving and how is that benefiting you?
Yext helped with a problem we had with certain tasks taking up too much time. Things like creating GBP accounts, updating hours, updating websites, these are all made quicker and easier with Yext. This saves us time that we can use to do other important tasks.
Yext makes life easier for marketers
What do you like best about the product?
Yext takes care of the heavy lifting of getting a company published on all of the online directory sites.
What do you dislike about the product?
We have a lot of entities and it takes a while to enter all of the information on the knowledge graph. It's worth it though.
What problems is the product solving and how is that benefiting you?
Yext greatly helps us ensure that our NAP information is consistent among all of the online directories. We rank higher on search engines and more eyeballs see what we have to offer.
Good and bad
What do you like best about the product?
The support/parnership aspects of Yext are what make it worthwhile. While we have been passed around from rep to rep, everyone has been very eager to partner and optimize our experience with Answers. The product itself I don't have strong feelings for or against. I think other search products out there are on par with this. But the team at yext has always approached any feedback we had with positive intent and they've also shared some really good ideas with us as well based on work with other clients in the healthcare space and even some outside of healthcare.
What do you dislike about the product?
Constant re-org happening on the Yext side is frustrating. Also, you can tell changes are made to maximize profit like removing our dedicated analytics reporting person. The only good side of this is that you get exposed to new people with new ideas for our Answers implementation. But when folks change over and over again you have to re-build that repoire and knowledge base each time to keep things moving.
What problems is the product solving and how is that benefiting you?
We needed a partner that can report organic user searches and then also optimize for us. We are so strapped for resources it's great to have a built in set of hours where Yext can support and improve without needing to tap our resources.
The only time I receive a response is when I need to pay for something...no support.
What do you like best about the product?
Everything is aggregated in one place with one login.
What do you dislike about the product?
Support is terrible. I never receive any help. No one replies to my emails, support tickets, etc. My onboarding is incomplete, and it was closed without my approval. I am not happy with this.
What problems is the product solving and how is that benefiting you?
I like that i can update my profiles in one place, and that is helpful to me.
Yext enables me to update 30+ locations in minutes. Very helpful during covid
What do you like best about the product?
Fast updates, our directories update in minutes
What do you dislike about the product?
Communication can be slow at times, response to requests
What problems is the product solving and how is that benefiting you?
Setting up accounts and notification
Yext is customer-focused and a solution-provider
What do you like best about the product?
Yext is attentive and focused on being a solution provider for our listings. The data is easily accessible and helps us inform decisions.
What do you dislike about the product?
The customer ticket system has been a little slow lately. The resolutions are still coming pretty quick just not as quick as in the past.
What problems is the product solving and how is that benefiting you?
Yest is helping us work with publishers to make sure our content is fresh and optimized.
Awesome experience so far - great customer service - easy to understand dashboard
What do you like best about the product?
Already achieved our first-year goal in the first few months.
What do you dislike about the product?
Would like a weekly recap on any analytics sent to my inbox.
What problems is the product solving and how is that benefiting you?
Backlinks and managing multiple locations information across all high-value directories across the internet.
Cross Organizational Experience with Yext
What do you like best about the product?
Technology first, leads the vertical with several UX solutions out of the box, many integrations with key platforms such as Salesforce.
What do you dislike about the product?
Deployment of solutions sometimes can take longer than planned due to organizational misalignments. Extensive enterprise processes sometimes hinder an agile approach.
What problems is the product solving and how is that benefiting you?
Listing management services, answers and locator solutions - data control, better UX, scalability.
Yext Review
What do you like best about the product?
Easy user access, great support, great people to work with.
What do you dislike about the product?
Nothing, it's been great working with them overall.
What problems is the product solving and how is that benefiting you?
API Connection to online business listings.
Everything you need for a mass listing all in one dashboard.
What do you like best about the product?
Easy to use and quick customer service when needed. The price is also affordable.
What do you dislike about the product?
Forwarding reviews to other departments is currently taking to long to send.
What problems is the product solving and how is that benefiting you?
Yext has helped update at least one location that has been addressed in a different state. Also, they have taken care of the most difficult vendors with wrong address information.
showing 651 - 660