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Incredible tool for managing listings
What do you like best about the product?
Yext makes it so easy to manage the information on our listings for 100+ stores across an incredible range of sites. And also engage with customer comments and reviews from those sites as well, all in one place.
What do you dislike about the product?
I can't think of anything I'm disliking at the moment.
What problems is the product solving and how is that benefiting you?
Yext lets us easily create and manage listings for our stores across all the major sites and so many more I've never heard of. Plus we can engage with our customers' comments and reviews, both positive and negative to win back customers.
Small Businesses can't fully reap the benefits of all that Yext has to offer.
What do you like best about the product?
The support team that is available when things arent working the way they are suppose to.
What do you dislike about the product?
I use the Yext account to manage marketing for a small business. I do not like that there was a constant reminder that after 10 locations things will become easier.
What problems is the product solving and how is that benefiting you?
N/A
Company Owned + Franchise Retail Store Listings
What do you like best about the product?
Yext has helped us streamline and centralize our listings updates across platforms for both our company owned and franchise retail locations. We can easily and quickly update seasonal hours and get new locations up and running. And best of all, we can turn off the Google robo calls during the holidays when our store associates are busy assisting customers.
What do you dislike about the product?
Understanding the process to get new stores listed can be unclear at first, but once you get the hang of it and with the help of the support team, it becomes pretty turnkey.
What problems is the product solving and how is that benefiting you?
Yext has made us more efficient and consistent with the information listed across 400+ store locations nationwide. We can quickly implement changes for the holidays or when stores are impacted by weather.
Easy to Use Monitoring Software
What do you like best about the product?
Yext is an overall easy to navigate software. Their customer service responds in a decent time frame for any issues. One aspect of the software I find convenient is all the listings link to the original source when there is notification of duplicate listings or corrections and not just the main area.
What do you dislike about the product?
No downsides. But recently, I had an issue with my account reverting to being managed by an old agency out of the blue which was an unusual issue I had to have resolved. Hopefully going forward that will not happen again.
What problems is the product solving and how is that benefiting you?
Our company has 31 operating locations. This enables listings to stay consistent as I would not have the ability to manually correct all the instances at this level.
Efficient and intuitive product for managing listings.
What do you like best about the product?
Unlike a number of competitors, Yext's interface is generally intuitive and easy to learn. There's a lot of insight to be gained without having to invest dozens of hours training/learning. This allows more members of the team (plus, unlimited seats??) to get value from the tool.
What do you dislike about the product?
Support can hit severe backlogs for low-priority issues, at times. I've had some cases have 1+ week delays when seeking support. However, urgent issues often are handled very quickly by account reps.
What problems is the product solving and how is that benefiting you?
It's an efficient way to handle hundreds of locations' listings and reviews. Mulitple stakeholders are able to leverage various parts of the tool -- listings management, SEO, reputation management and client service, etc.
Great Location Management System
What do you like best about the product?
Yext is one of the best systems for managing multiple locations. They have an easy-to-use, simple system. I would highly recommend for large companies with many locations.
What do you dislike about the product?
When you first enter Yext, it can be a bit intimidating, but having a team and a great support staff is very helpful in learning how to navigate the platform. Great Support team.
What problems is the product solving and how is that benefiting you?
The company I work for has multiple locations, and it is tough to manage local listings, GMB listings, and open/closes. Yext has been a huge game changer in managing the locations and it has been a huge help!
Yext Review
What do you like best about the product?
Yext has been a great experience so far! The tool is easy to navigate and hitchhikers is very helpful.
What do you dislike about the product?
The least helpful piece about Yext is it takes a very long time to make it through all the videos on hitchhikers.
What problems is the product solving and how is that benefiting you?
Yext gives us one platform of truth and allows us to lock down the information on our google pages about our business.
Yext was sufficient
What do you like best about the product?
We liked yext for listings and reviews. It was good for usage on a small level, but we had to switch to another platform to accommodate the rest of our scale of employees.
What do you dislike about the product?
would be hard to manage a large group of others under our control
What problems is the product solving and how is that benefiting you?
listings and reviews are taken care of through this platform
Superior Service with Yext
What do you like best about the product?
I love the fact my Yext account rep is always presenting new ideas for us to be more efficient and showing us ways to enhance pages while keeping an eye on SEO.
What do you dislike about the product?
Yext is always moving forward with new product development... sometimes we need to temper their enthusiasm and have them concentrate on our core goals.
What problems is the product solving and how is that benefiting you?
Yext helps manage data across multiple platforms, so existing customers and those discovering DXL for the first time receive real-time store information
Yext Makes Life Easier
What do you like best about the product?
The ability to update data for multiple locations at once. The team responds in a quick manner when issues or questions arise and are always willing to go above and beyond to ensure the client is pleased.
What do you dislike about the product?
Not much. I could do without the message that let's you know your request has been received and will get worked on... I would prefer just the confirmation email that my support ticket has been submitted, then hear from the team member with any questions or updates on the requested project. The other customer email seems unnecessary to me.
What problems is the product solving and how is that benefiting you?
From updating our entire location list with new, corrected labels to helping to get illicit/improper reviews removed to working toward launching our Brasil locations in Portuguese - Yext is always helping us to solve problems and better serve our customers.
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