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Yext is Great for Clients
What do you like best about the product?
Syncs across all listings and keeps data consistent for clients
What do you dislike about the product?
Not a good menu management option and not as many lisitng options compared to singleplatform
What problems is the product solving and how is that benefiting you?
Ensuring that listing information is correct and synced across all listings.
Run. Just Run. Worst Customer Support I’ve Encountered in 12 Years
What do you like best about the product?
Ease of use and maintaining listings. Updating all directories.
What do you dislike about the product?
Customer support, customer support, customer support — or in Yext’s case, the total lack of it. I’ve worked in marketing for over a decade, and I have never encountered customer service this bad — not even close.
It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.
We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own.
It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.
We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own.
What problems is the product solving and how is that benefiting you?
Nothing that nobody else isn't. They own the listings, so if you leave, you lose all the progress. But customer support is more important to me and it does not exist at Yext.
Customer support is awful
What do you like best about the product?
Used the tool in the past and when its all synced up it really simplifies managing multiple location listings. But if you have any issues, don't expected the support to resolve this.
What do you dislike about the product?
Customer support is shocking, i've had issues with synced up listings and asked for help and been ignored multiple times over the last year. I messaged them about adding another listing to my contract and received a message straight away, it says a lot
What problems is the product solving and how is that benefiting you?
nothing currently due to non synced listings and now seeing listings being removed from Google or information on them being incorrect
Effortless Online Reputation Management with Minor Hiccups
What do you like best about the product?
I use Yext to manage the online reputation for our ecommerce sector and retail store. I like that it's user-friendly and I can get help any time by submitting a request. If I want to know how to do something, they provide links to everything to help me understand, and their account managers have monthly meetings to assist. I also appreciate that we can use Generative AI to respond to reviews, which helps with faster response turnaround. The initial setup was fairly easy, thanks to the account managers who explained everything, and our bulk implementation went great.
What do you dislike about the product?
We have hiccups with our airport locations because we have multiple locations within one airport, which causes them to have the same address. This results in locations being flagged as duplicates, making it difficult to manage.
What problems is the product solving and how is that benefiting you?
I use Yext to manage our online reputation and it solves the problem of managing multiple publishers. It's user-friendly with links for self-help and account manager support, and I like using Generative AI to respond to reviews faster.
Really knowledgable about the space, great, proactive recommendations
What do you like best about the product?
The client service team and Proactive recommendations
What do you dislike about the product?
Can be pricy when trying to give access to a lot of stakeholders
What problems is the product solving and how is that benefiting you?
MANY different google business profiles and helping us optimize them
Rate Loan Officers webpages live on Yext
What do you like best about the product?
I like that Yext is always evolving to what the current state of information is, to ensure clients get the most out of their platform. For example working with open ai in the future, the ease of adding widgets, and Google attributes so, our members can boost SEO.
What do you dislike about the product?
It seems to have some tech glitches.....
What problems is the product solving and how is that benefiting you?
It helps our Loan Officers build their SEO seamlessly.
It’s crucial for businesses that want to maintain a strong and consistent digital presence!
What do you like best about the product?
The platform is incredibly easy to use, and the ability to update business information across multiple directories in one place saves us so much time.
What do you dislike about the product?
The lack of full control over how our business appears on certain platforms like Google and Yelp. Some platforms have their own rules and restrictions, which means that even with Yext, we can’t always make the exact changes we want.
What problems is the product solving and how is that benefiting you?
Yext integrates with major directories allowing us to maintain consistent and accurate business information across multiple platforms. This contributes to an increase in team bandwidth.
Great for businesses with 5+ locations, not for anything less
What do you like best about the product?
It's great for keeping things consistent and saving you from endless updates. It's automation features are good too.
What do you dislike about the product?
It can be pricey for small businesses with only 2-4 locations.
Canceling the subscription is also a headache—once you stop, your listings can vanish or become outdated with zero context of how to update them yourself.
Canceling the subscription is also a headache—once you stop, your listings can vanish or become outdated with zero context of how to update them yourself.
What problems is the product solving and how is that benefiting you?
As a small business owner, Yext simplifies managing my online presence. Instead of juggling updates across platforms like Google, Yelp, and Facebook, I update once, and Yext syncs it everywhere. It saves time and eliminates errors.
Good platform, in fact, we re-sold a few Yext packages via our CRM which is an attractive feature
What do you like best about the product?
The ability to track customer feedback & re-sell Yext pacakges for an affiliate payment
What do you dislike about the product?
Many of the features offered by Yext are also offered by our CRM, GoHighLevel. Would appreciate more features for a better reach
What problems is the product solving and how is that benefiting you?
Solving the ability to track customer communications effectively and re-selling.
Solid product for managing brand awareness
What do you like best about the product?
It simplifies our approach to getting the word out about our various companies.
What do you dislike about the product?
It's not super cheap, but few things that are worthwhile in this space are.
What problems is the product solving and how is that benefiting you?
It streamlines our approach to media management and helps my coworker by being easy to understand.
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