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1,087 reviews
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Good Customer Service
What do you like best about the product?
I like being able to reach out via email to the Yext associates and receiving quick service from a real person.
What do you dislike about the product?
I dislike the fact that the headshots for certain team members keep disappearing from website randomly.
What problems is the product solving and how is that benefiting you?
They are helping us keep our website up to date.
Not very user friendly but it could be my firm.
What do you like best about the product?
It works for the most part
Organization
Work flow
Organization
Work flow
What do you dislike about the product?
Bugs
No way to save a draft
Uploading photos are a pain
limitations on customization
No way to save a draft
Uploading photos are a pain
limitations on customization
What problems is the product solving and how is that benefiting you?
N/A
Yext is easy to use and there's always support when needed.
What do you like best about the product?
Yext keeps me updated on customer reviews and it's easy to post social media.
What do you dislike about the product?
Honestly I cannot think of anything I don't like.
What problems is the product solving and how is that benefiting you?
It's letting me know when a customer leaves a review so I can respond in a timely way.
Efficient for Managing Reviews, But Lacks Personal Touch
What do you like best about the product?
I really like the dynamic fields so I can plug in names and locations. I also like that it pulls in Yelp reviews and allows me to respond to them directly within the platform. The initial setup was simple, which was a big plus.
What do you dislike about the product?
I don't like the AI responses at all. We like humans to respond and so do our clients.
What problems is the product solving and how is that benefiting you?
I find Yext helpful in managing client reviews at scale, especially with dynamic fields for personalization and integration with Yelp for easy responses.
Review
What do you like best about the product?
I like everything under one platform and it pushing out all of my information
What do you dislike about the product?
It seems like a good idea in theory, but the customer service has a hard time helping explain what is happening
What problems is the product solving and how is that benefiting you?
I'm not exactly sure, is it helping customers find me online and is that it? No one could explain that to me.
Service has gotten worse and consistency is completely lacking
What do you like best about the product?
I like the range of services. The plaftorm is easy to navigate and pretty intuitve which is nice since I use the platform daily.
What do you dislike about the product?
Even if we set up a process, those processes often aren't followed. There's a lack of follow up, consistency, and proactive support. We have to stay on top of everything and all the processes or things fall between the cracks. Communication is poor and it feels like we are gas lit most of the time when we come across issues whether that be publisher related or Yext platform related. It is unfortunate how much time things take and we cannot seem to get any insight into that. We have wanted to expand our automated processes with Yext for years but either kept running out of hours or had no follow up.
What problems is the product solving and how is that benefiting you?
Yext allows us to get the information across the web more consistent. However, we have run into a lot of issues with the accuracy of that information.
Smooth process, easy use of website/customer service, professional, punctual, & follow up was quick!
What do you like best about the product?
Calling the customer service line and being helped efficiently and immediately.
What do you dislike about the product?
The website would not update when doing changes on my own sometimes.
What problems is the product solving and how is that benefiting you?
Website
YEXT has been Great
What do you like best about the product?
I like how quickly they report any and all of the reviews via yelp, google, etc... Very user friendly as well.
What do you dislike about the product?
There is nothing that comes to mind when it comes to dislikes.
What problems is the product solving and how is that benefiting you?
It is helping us track all of our reviews. That is the primary function that I use YEXT for.
Good Platform, Looking for more hands on support
What do you like best about the product?
The visual organization is better than GMB.
As a marketing professional, I am comfortable with Google listings, but It's nice to have a support to ask questions through, you're not just completely on your own.
Creating a listing is easy.
As a marketing professional, I am comfortable with Google listings, but It's nice to have a support to ask questions through, you're not just completely on your own.
Creating a listing is easy.
What do you dislike about the product?
I recently noticed that our account no longer has an assigned account manager—and unfortunately, we were never notified about this change. While the general support has been helpful, I’ve found that having a dedicated account rep made a big difference in resolving issues efficiently and proactively.
I recently raised a concern about the number of unsynced accounts we’re seeing. Despite making the recommended updates, the volume of errors hasn’t really decreased, and I don’t feel like I’ve received a clear or actionable resolution. I’d really appreciate having someone I can work with directly—just to ask questions and help troubleshoot ongoing issues.
Does Yext offer any kind of account outsourcing or managed services? I’d be very interested in having someone from the Yext team step in to help clean up and optimize our listings.
I recently raised a concern about the number of unsynced accounts we’re seeing. Despite making the recommended updates, the volume of errors hasn’t really decreased, and I don’t feel like I’ve received a clear or actionable resolution. I’d really appreciate having someone I can work with directly—just to ask questions and help troubleshoot ongoing issues.
Does Yext offer any kind of account outsourcing or managed services? I’d be very interested in having someone from the Yext team step in to help clean up and optimize our listings.
What problems is the product solving and how is that benefiting you?
I have almost 500 google listings to manage, and it we wouldn't know about large scale issues without the insight that Yext provides
Experience with Yext on Behalf of Rowan
What do you like best about the product?
I love how attentive the support team is! Also, our rep Brady is fabulous!
What do you dislike about the product?
I dislike the disconnect of communication between Google and Yext.
What problems is the product solving and how is that benefiting you?
Fixing errors with templates
Fixing Google Listing Display discrepancies (hours, map pins, etc.)
Fixing Google Listing Display discrepancies (hours, map pins, etc.)
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