External reviews
1,087 reviews
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Restaurant General Manager
What do you like best about the product?
One stop shop for all my restaurant feedback across all platforms.
What do you dislike about the product?
I love it all! Have not run into any problems.
What problems is the product solving and how is that benefiting you?
Able to easily address guest feedback.
Very helpful team, but challenging editing
What do you like best about the product?
The Yext support team was very responsive, helpful, and kind in providing the support I needed to edit our team's website. They answered all my questions thoroughly and even made edits on my behalf that I was unable to make because of issues I ran into with the editing interface. The design is modern and clean-looking, but could be more user-friendly for navigation purposes.
What do you dislike about the product?
Editing the dimensions of our profile photos was clunky and difficult. It would be nice to have an easier way to crop photos and customize the exact dimensions that will show up on the website. I had to have Yext support make these edits for me because I was unable to after multiple tries.
What problems is the product solving and how is that benefiting you?
Yext helps our wealth management team reach more potential clients as digital advertisement becomes increasingly prevalent among the generation most in need of financial advising. Yext helps us to create a clean, modern-looking website for us to be easily found by tech-savvy individuals in our area now looking for advice and guidance in reaching their financial goals. By having a digital presence that we are proud to present, we can be confident that this will reflect in how potential clients trust and respect us to manage such an important area of their lives and future.
Yext advisor website
What do you like best about the product?
The customer support staff is super helpful.
What do you dislike about the product?
Sometimes when I call I wont get an answer and have to leave a message.
What problems is the product solving and how is that benefiting you?
Yext is creating time efficiency in making updates to my advisor website.
Very intuitive platform with many capabilities
What do you like best about the product?
The most helpful aspect of Yext is the ease of use, and the great costumer support. Whenever I have any issues or am having trouble the customer support is quick to give solutions or direct me in the right direction.
What do you dislike about the product?
The analytics user interface could be improved.
What problems is the product solving and how is that benefiting you?
Yext is helping to simplify website interface management.
I can manage my clinic's business details SO EASILY!
What do you like best about the product?
I love being able to reply to my reviews, update clinic hours, etc.
What do you dislike about the product?
I'd really appreciate it if the website navigation could be made more intuitive—it would help users find what they need more easily.
What problems is the product solving and how is that benefiting you?
I contact clients in real time to obtain more information on how we can make their next visit better.
Seamless Review Management
What do you like best about the product?
Yext helps me keep track of company reviews from various platforms in a timely manner
What do you dislike about the product?
I personally haven’t experienced problems using Yext.
What problems is the product solving and how is that benefiting you?
Yext helps me keep track of online reviews in a timely manner.
Yext User Review
What do you like best about the product?
I appreciate the convenience of the platform. Yext has an extremely user friendly interface, providing an organized layout that is convenient when making website changed and updatges.
What do you dislike about the product?
I do not like some of the design limitations. I believe a customization factor would be beneficial, or at least a broader variety of options.
What problems is the product solving and how is that benefiting you?
Yext simplifies the task of Website maintenance and management. The software is user friendly and makes the experience simple and efficient for the user.
Yext allows us to keep our website organized and living and breathing with regular updates.
Yext allows us to keep our website organized and living and breathing with regular updates.
Great website
What do you like best about the product?
Yext is a great website. It has all my customer reviews for all 4 of my stores in one spot. It is very easy to use and it has worked like magic so far to help locate each good/or bad review and to contact who i need to make things right or thank the person that left the review. Thank you yext!
What do you dislike about the product?
Sometimes on my iPhone it doesn’t show the whole page but I turn it to the side and it works great.
What problems is the product solving and how is that benefiting you?
It helps me know what stars for each location and where and what I need to improve on to help get customers in our stores.
Great experience!
What do you like best about the product?
I love how easy it is to respond to reviews as well as seek where we are out of 5!
What do you dislike about the product?
Nothing. It’s perfect g for my needs. I love it.
What problems is the product solving and how is that benefiting you?
Text is making it easier to respond and view all of our reviews.
Good product and software, bad and slow customer support
What do you like best about the product?
The product is quite intuitive and very capable with many integrations and options. It's helped consolidate a lot of listings on multiple platforms with capabilities, being very easy to connect to multiple systems, even our internal tools.
What do you dislike about the product?
The account management is extremely frustrating. The onboarding process was very slow and nonresponsive. Getting a reply from our account manager has been next to impossible. We followed up almost every day for 3 weeks and never heard back and had to Contact a new Sales person on the website to be able to get an answer. They will be responsive during signing and weeks surrounding renewals, but immediately crickets afterwards. Very disappointing and unproductive account management and support.
What problems is the product solving and how is that benefiting you?
As a growing company, we didn't have a consolidated platform to house all of our listings, and it is not scalable to keep signing up for individual platforms and manually inputting change on every single one for the many business locations that we have. Yext helps consolidate them and also give localized access to people on the field.
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