External reviews
1,087 reviews
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Not User Friendly at all
What do you like best about the product?
Needs to be Easier for customers to connect
What do you dislike about the product?
Asking each customer to participate before you can communicate with them.....unbelievable
What problems is the product solving and how is that benefiting you?
NONE
A great tool to administrate websites
What do you like best about the product?
I have found that Yext is a wonderful tool to keep the thousands of websites that I administrate updated.
What do you dislike about the product?
At first it seems a bit overwhelming, however once I have familiarized myself with the platform I have found it user friendly.
What problems is the product solving and how is that benefiting you?
It provides a way for me to answer reviews.
Yext: Listings and Reputation Management
What do you like best about the product?
Easy to use interface for managing listings across platforms
Real-time updates that sync quickly across directories
Visibility into how listings are performing
Helpful for maintaining brand consistency across channels
Excellent customer support team
Real-time updates that sync quickly across directories
Visibility into how listings are performing
Helpful for maintaining brand consistency across channels
Excellent customer support team
What do you dislike about the product?
Sentiment analysis feels too basic - lacks nuance in identifying themes or tone
Limited customization in reporting and dashboards
No clear prioritization for which listings or reviews to act on first
Limited customization in reporting and dashboards
No clear prioritization for which listings or reviews to act on first
What problems is the product solving and how is that benefiting you?
Two key business problems:
- Maintaining accurate and consistent information across channels: With multiple locations and platforms, it's critical our business details (hours, phone number, services), etc. are always up to date. Yext simplifies by centralizing listings management and ensuring consistency across directories, which reduces friction for members trying to find and connect with us.
- Managing and responding to online reputation at scale: Yext enables us to monitor and respond to reviews from various platforms in one place, which helps us stay on top of member feedback, identify trends, and take actions quickly. It also helps elevate positive sentiment and address concerns before they impact trust or satisfaction.
- Maintaining accurate and consistent information across channels: With multiple locations and platforms, it's critical our business details (hours, phone number, services), etc. are always up to date. Yext simplifies by centralizing listings management and ensuring consistency across directories, which reduces friction for members trying to find and connect with us.
- Managing and responding to online reputation at scale: Yext enables us to monitor and respond to reviews from various platforms in one place, which helps us stay on top of member feedback, identify trends, and take actions quickly. It also helps elevate positive sentiment and address concerns before they impact trust or satisfaction.
Yext has made our website and online experience great
What do you like best about the product?
I can get things updated and approved quickly
What do you dislike about the product?
Therearent very many things i would change. Its a great software
What problems is the product solving and how is that benefiting you?
Updating our employee website
The site makes it easy to make edits and overall navigating
What do you like best about the product?
Yext allows me and my team to make updates in a timely manner. The site is pretty user friendly as well making it easy for users of all ages to assist. It was very easy to integrate our site into the new platform.
What do you dislike about the product?
The ability to edit and format isn't very broad.
What problems is the product solving and how is that benefiting you?
Yext is allowing current and future clients know more about me and my team in hopes it will help maintain current clients and expand our book as well.
Yext is a great tool for my business
What do you like best about the product?
Easy to use and aggregates customer reviews across my company website, Facebook and Google.
What do you dislike about the product?
There is not an easy way to send a request to a customer to update their review in the event of an error or misunderstanding.
What problems is the product solving and how is that benefiting you?
Aggregating all my customer reviews in one place and giving me an easy way to respond.
Great product
What do you like best about the product?
Easy to use and navigate. Great support.
What do you dislike about the product?
Some glitches with the information transferring to other places
What problems is the product solving and how is that benefiting you?
Helping to get our website in order
great software
What do you like best about the product?
the practicity and it's easy to navigate dashboard.
What do you dislike about the product?
The notification system. It is easy to miss an email.
What problems is the product solving and how is that benefiting you?
We are reviewing changes on websites that may violate finra rules
It was great, love the customer service.
What do you like best about the product?
Customer service, i loved working with all of them.
What do you dislike about the product?
Lest helpful think about yext was possibly the timeline that things had to get fixed
What problems is the product solving and how is that benefiting you?
Helped me put an image up and a video
Not entirely user friendly but gets the job done
What do you like best about the product?
It has a pretty clear layout once you are able to find what you are actually looking for
What do you dislike about the product?
It is hard to find what you are looking for. Things move sometimes and sometimes it is hard to edit because it is unclear
What problems is the product solving and how is that benefiting you?
It is able to display our unique information on our website
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