Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Excellent for interaction automation and website analytics
What do you like best about the product?
I like the smooth interface, integrations, excellent support.
What do you dislike about the product?
There are not many things I dislike. Possibly more documentation videos would be of help.
What problems is the product solving and how is that benefiting you?
Our business challenge: we offer upmarket education products, so we are monitoring every application that comes our way. We would like to automate and optimize the application process as well as emailing.
Recommendations to others considering the product:
Exponea is definitely worth it.
Exponea - A Quick and Good Looking Tool to Unburden IT Departments
What do you like best about the product?
Exponea is a tool with a modern, good looking and intuitive interface. The response time of the application is just stunning. I also appreciate the ease of doing analysis with just a few clicks.
What do you dislike about the product?
No major drawbacks, but the bug repairs can be more prompt.
What problems is the product solving and how is that benefiting you?
The most valuable for me are definitely Scenarios - a killer feature of Exponea. They´re very intuitive and allow users to build very complex use cases within minutes. They require no coding so our IT department can save tons of time, which allows the team to focus on our core business.
Great Customer Service!
What do you like best about the product?
The Customer Success team is extremely responsive and thorough. Their knowledge of the product is awesome and if there's anything they don't know, they're quick to follow up. Keep up the great work!
What do you dislike about the product?
Minor feature requests sometimes take a bit of time to implement- however, that's only the case when they're minor/non-critical. Any major requests are processed quickly.
What problems is the product solving and how is that benefiting you?
- Analytics
- Dashboarding
- Able to quantify key success metrics that were not possible before
- Dashboarding
- Able to quantify key success metrics that were not possible before
Exponea is great
What do you like best about the product?
exopnea is a very sophisticated analytical tool. It's great to see how you can work with new as well as permanent visitors to the site
What do you dislike about the product?
I dont like only longer implemantation.
What problems is the product solving and how is that benefiting you?
api to affiliate programs
Once set up, Exponea is great marketing automation tool
What do you like best about the product?
Quick basic integration
Constantly listening to customer needs and developing platform accordingly
One of best customer support I have encountered so far
You can segment, slice and dice data in Exponea in any way you want and build all customer segments you need
Connects data analyses directly to actions
Constantly listening to customer needs and developing platform accordingly
One of best customer support I have encountered so far
You can segment, slice and dice data in Exponea in any way you want and build all customer segments you need
Connects data analyses directly to actions
What do you dislike about the product?
Custom segmentation is great, but you have to set up all segments, scenarios and metrics by yourself - nothing is prepared first time you log in. Basic integration is really quick, full setup takes it's time.
What problems is the product solving and how is that benefiting you?
Direct data monetization via analyses and campaign modules
Wonderful
What do you like best about the product?
I like best the intuitive interface
What do you dislike about the product?
Excepting the rare hickups, I can't think at anything
What problems is the product solving and how is that benefiting you?
Sending newsletters and sms
Straightforward, but limited UI
What do you like best about the product?
We use Bloomreach for site search and its pretty straightforward and simple to use. The interface is intuitive. Their support team is responsive and knowledgeable. When its working properly, our setting take less than 30 minutes to reflect to our customers.
What do you dislike about the product?
The interface is somewhat limited in terms of functionality. We have also found that search term synonyms, redirects, etc that we set up will sometimes just not work. The interface shows they are set up correctly, but they are clearly not working on the front end of our site. About every other month, I have to contact their support team about something we set up that isn't working and they take care of it from their end. We also question how well some of their more advanced features work. They said their bots crawl the web each night to find cultural relevance to trending search terms, but I have yet to see evidence of this.
What problems is the product solving and how is that benefiting you?
We were using the stock site search tool with our CMS prior to bringing in Bloomreach and its definitely way easier and has more capabilities than that. We have much better analytics and reporting and its been a relief to have an account manager helping us with site search, vs. random team members managing in house.
Fully satisfied with Exponea
What do you like best about the product?
Limitless possibilities, quick and flexible integration
What do you dislike about the product?
Not much, report creation sometimes feels a little unintuitive.
What problems is the product solving and how is that benefiting you?
Many new use cases are suddenly few clicks away from implementing.
Great tool that allows our marketing team to be independent
What do you like best about the product?
Exponea connects multiple online marketing tools into a single instrument, thus allowing us to be independent of a data department and other analytics tools. We simply need a graphic designer and marketer who are able to send custom emails, assign credits with scenarios, or create complex reactivation campaigns based on data. With extensive analytics we are able to monitor A/B test results, reach, and other performance metrics of each activity in real-time.
What do you dislike about the product?
We would welcome more presentations on new features, as well as other successful case studies, with high quality results in conversion and/or revenue uplift. Each client listens to numbers and looks for inspiration to help them. The most demanding aspect is the evaluation of scenarios and weblayers, we would need more training and examples from practice.
What problems is the product solving and how is that benefiting you?
The most valuable benefit of using Exponea is the independence that a marketing team has, away from an IT department. We can set all marketing acitivites, like banners or emails, test and evaluate them. It is also very important to us to have the ability to monitor the performance in real-time and quickly react to the data with banner variants, changing CTA texts, or other retention and reactivation activities.
Most Exponea activities like emails, banners and weblayers brought us an increase in conversions and additional profit.
Most Exponea activities like emails, banners and weblayers brought us an increase in conversions and additional profit.
Great Marketing automation tool with the machine learning features directly included in product
What do you like best about the product?
How easy was to integrate Exponea Solution with our company software and data, but the most exciting part was the marketing automation capabilities of the product. From campaigns management, to web layers and the surrounding machine learning features that range from recommendation to prediction engine. We got from project idea to first campaign up and running in just 1 month. Great value.
What do you dislike about the product?
Nothing, the product evolves very quickly, so any gaps in functionality are being addressed by the Exponea development team in a very agile fashion. Even after 6 months we are still not using 100% of what Exponea has to offer, but the features that we do use drive 95% of the benefit.
What problems is the product solving and how is that benefiting you?
Triggered personalized communication, recommendation of the right product at the right time to the right customer both in email and on the web. Customer base segmentation. The conversion rate of those people that we address through Exponea is on average by more than 30% higher compared to the control group that we are leaving out, so we can measure LIFT impact of using versus NOT using Exponea tooling.
Recommendations to others considering the product:
If you are looking for marketing automation product, you should give Exponea a try. The proof of concept with impact measurement could be done in 1 - 2 months and Exponea offers money back guarantee. We did NOT utilize the guarantee, as we were very satisfied with the pilot project and now we are running Exponea in 2 countries and across 4 brands and we are preparing to expand to 2 additional countries by year end.
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