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Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search

Bloomreach, Inc.

Reviews from AWS customer

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External reviews

753 reviews
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External reviews are not included in the AWS star rating for the product.

    Financial Services

Complex automations possible

  • December 16, 2021
  • Review provided by G2

What do you like best about the product?
I like how complex automations are possible and you can also build in waiting periods
What do you dislike about the product?
I would need better integrations with other data tools and better exports and ways to see who was targeted with which campaign
What problems is the product solving and how is that benefiting you?
We're using Bloomrech to gain, engage and retain customers

    Consumer Services

Good tool for CRM & data engineering side

  • December 14, 2021
  • Review provided by G2

What do you like best about the product?
since I'm a data engineer, I like the simplicity of the coding and explanation of the coding and api practices.
What do you dislike about the product?
The inability to have a timestamp in customer events, if i want to import the events that occurred for the current day or want to get the list of customers who has an event registered for the current day/ or specified time it is not possible which is a little frustrating
What problems is the product solving and how is that benefiting you?
Customer experience, customer segmentation and decision making

    Retail

Bloomreach is best for Search

  • December 13, 2021
  • Review provided by G2

What do you like best about the product?
Search part is very good and aisle creation also matter.
What do you dislike about the product?
Sometime feed failed in portal but we did not receive any communication
What problems is the product solving and how is that benefiting you?
All good .

    Financial Services

My Bloomreach (Exponea) Experience

  • December 03, 2021
  • Review provided by G2

What do you like best about the product?
The tool is more intuitive and user-friendly that previous systems that I had use.

I am not a CRM expert, but I am working in Customer Experience and this system allow us to see different scenarios in our customer journey what allows us to understand better our customers needs.
What do you dislike about the product?
A bit complicated set-up and have a full knowledge of all the possibilities that this tool can bring us, but we are working to get a better use of this new system.
What problems is the product solving and how is that benefiting you?
Mainly we are using it now to implement in our company push notifications, customer communications + E-Commerce, marketing automation, weblayer abs customer journey analytics.

    Marketing and Advertising

I have really enjoyed the user experience of Bloomreach and the access to consumer reporting.

  • November 30, 2021
  • Review provided by G2

What do you like best about the product?
The user experience of the platform, making it easy to carry out the work that I need to.
What do you dislike about the product?
The only negative I have experienced is around a glitch saving my work and then nagivating off the page "too soon" and losing it.
What problems is the product solving and how is that benefiting you?
I feel that as a business Bloomreach has really helped us gain better access to our consumer data.
Recommendations to others considering the product:
I can't think of anything!

    Retail

Great product

  • November 23, 2021
  • Review provided by G2

What do you like best about the product?
Great support - great technology - my team love it
What do you dislike about the product?
Nothing at the moment. still learning the system
What problems is the product solving and how is that benefiting you?
Many elements we haven't explored as of yet - the personalisation and CDP are our key focus currently

    Investment Management

Top solution for our customer and product data orchestration

  • November 23, 2021
  • Review provided by G2

What do you like best about the product?
Bloomreach allows me to analyze our customer’s activity in a well-structured way. Great product analytics, reports, prediction and customer journey automation. Additionally, the tracking and profile merging allows me to combine more tracking data sources to empower our customer journey more visibly.
What do you dislike about the product?
It's hard from the beginning to get used to the navigation. However, with all of the benefits I get from using this product, it is definitely worth the initial effort and learning. Documentation helps.
What problems is the product solving and how is that benefiting you?
Bloomreach is helping me always to have a clear and easy-to-utilize tracking history of all of the customer’s actions. Sometimes I need to analyze website actions, personalize the website, and also be able to contact customers, depending on their current state proactively. Bloomreach facilitates all of these things.
Recommendations to others considering the product:
My recommendation is to always ask for feedback from other Bloomreach customers. Once you hear that feedback, you will be sure that this is the right product for you. The level of consciousness you will get in your direct marketing after Bloomreach installation cannot be compared with any other martech.

    Primary/Secondary Education

Bloomreach is the best content and campaign management and data analytics platform

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
One of the best things about Bloomreach is the campaign personalization and the integrations with other systems. Also, the funnels allow us to generate conversions in a short time. The platform also has great support that is very helpful with specific (and more difficult) use cases.
What do you dislike about the product?
The user interface is sometimes slow to load.
What problems is the product solving and how is that benefiting you?
The significant benefit that we have realized from Bloomreach is we can now quickly implement and evaluate A/B tests. We can also send personalized emails with the right content at the right time. That greatly helps user activation. We are now also able to make the search of our product more manageable for our customers.
Recommendations to others considering the product:
Ensure that your end-users are involved in the migration and scope documentation. Make the most of Bloomreach’s integration consultants - they are incredible and treat your goals as if they were their own. They are also experts at translating your business requirements into use cases within Bloomreach.

    Fine Art

A great platform for joining up our customer experience

  • November 19, 2021
  • Review provided by G2

What do you like best about the product?
Really easy to use features and to build templates/scenarios. The team we had to support on implementation were great and really helpful on getting the project set up. I really liked the academy training provided as it helped familiarise oneself with the system.
What do you dislike about the product?
It is not very easy to use on a laptop which can be frustrating at times. Also I found that if you haven't done the training, it takes a bit more time to learn how to use the platform.
What problems is the product solving and how is that benefiting you?
Injecting personalisation onto our marketing has really helped to improve our email performance and it's great to have it all on one platform.

    Luke T.

Bloomreach (Exponea) Review

  • November 19, 2021
  • Review provided by G2

What do you like best about the product?
The combination of customer attributes and events (e.g., email campaigns or purchase events) leads to a very powerful and relatively easy-to-use marketing tool. In addition the Live Chat help is very useful and reliable.
What do you dislike about the product?
In the implementation process, we were not quoted a sufficient number of consulting hours however, working with the team, we were able to come to a mutually beneficial compromise and working with the helpful consultant reached a satisfactory solution.
What problems is the product solving and how is that benefiting you?
A better understanding of our customers from a multitude of data sources and a better quality of email marketing campaigns targeted. This has resulted in a greater quality of email send, an increase in database size and a large delivery rate/click-through rate. The tool is increasing our ability to attribute email send to actual purchases of our products.
Recommendations to others considering the product:
We have integrated Bloomreach (Exponea) into a custom-built SCV database to maximize the potential of the tool

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