Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
748 reviews
from
External reviews are not included in the AWS star rating for the product.
Bloomreach review
What do you like best about the product?
great customer service , tech support. g
What do you dislike about the product?
cant say that dislike anthing, great partnership,
What problems is the product solving and how is that benefiting you?
solving many 400 errors, invalid request
Recommendations to others considering the product:
improve on performance metrics
Best on market
What do you like best about the product?
Flexibility. The tool does not only provide many direct solutions to many different challenges, but also gives you a spectrum of different tools to create your own custom solutions to many different situations. Just amazing!
What do you dislike about the product?
Super deep data analysis is a challenge because of the way data is handled, but on the other hand, this provides super-fast calculations, so it's understandable.
What problems is the product solving and how is that benefiting you?
Everything from basic BAU campaigns to sophisticated omnichannel retention and reactivation strategies. First, we started with mostly basic tools like emails and SMS but later on were able to add custom website experiences to the mix, new channels, etc.
Recommendations to others considering the product:
Go for it, you will not regret it.
Powerful software that makes my job so much easier
What do you like best about the product?
Jinja makes the software so powerful and means we can do some very intelligient things quickly and easily. Blocks and snippets are also really good - once we've built it once, we can keep on re-using it. Product recommendation blocks are also superb. There is such a long list of things I like and its difficult to chose the one I like best. The software is also being updated too. Customer support are awesome and reply super quickly. The documentation is very helpful too.
What do you dislike about the product?
I can't think of much. I think there are minor improvements that can be made, for example to make the subject line area bigger. There isn't anything I dislike though.
What problems is the product solving and how is that benefiting you?
Driving more sales, unifying and clening up our data.
great
What do you like best about the product?
Grat pro-customer support which helped us solve the issues
What do you dislike about the product?
Nothing, all was great, the support chat with us for a few days
What problems is the product solving and how is that benefiting you?
Problems regarding our push notifications on clients mobiles, and the technical side of the problem
Support has been fantastic and the product covers many features needed by the business.
What do you like best about the product?
tools in their dashboard is simple enough to use.
What do you dislike about the product?
distinction btw recommendations and pathways are somewhat uncertain. maybe find some way to have 1 type of widget vs many diff type of widgets? not sure if it is possible, but it would be nice and less confusing
What problems is the product solving and how is that benefiting you?
availability filter issues. currently in the works but the benefit would be less customers seeing real time numbers for products
Swiss army knife of marketing tools
What do you like best about the product?
Since we have used Bloomreach for years, we have been able to implement more complex scenarios we created and get answers to questions that we had. With really simple integrations, we did it without major help from our developers. Now we are using Bloomreach mainly for our email marketing, but also we use other stuff (SMS, FB messages, Custom Google Ads audience) to create automated multichannel campaigns. The best thing about Bloomreach is that we can create everything in one place in one tool. After the successful campaign, we can evaluate all results and if we succeed, we are just automating those scenarios again in Bloomreach. If we struggled with something, we got very quick and professional help from customer support
What do you dislike about the product?
The integration part of the product is a little bit harder compared to other tools. But don't get me wrong. If you’re doing basic functions, it’s ok (for example simple tracking of visits like in Google Analytics, etc.), but if you’re working on a more complex task, you will need the help of your developers and Bloomreach support. Bloomreach does, however, have some great knowledge-based articles. In beginning, it's a little bit harder (time-consuming) but it's worth it in the end.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, we use Bloomreach, especially for email marketing. Before Boolmreach we used Mailchimp, but the automation part of Mailchimp was much harder. Once we integrated Bloomreach, we have been easily able to automate all campaigns and scenarios. Additionally, we also work with cart abandonment emails. In the past, we were not able to use additional data and personalization. Now we are able to trigger cart abandonment messaging for those who have left the cart with much richer personalization, and this is a great way to get those conversions. Also, we use other tools like web layers and banners which help us boost those conversions and leads from emails even more.
Proactive customer support
What do you like best about the product?
Nice and optimistic people in the Customer Support Team. Always ready to help and look for the best solution to solve your issue.
What do you dislike about the product?
Once, they had a shorter response time, but still, there is really good communication.
What problems is the product solving and how is that benefiting you?
Mostly, there are some technical issues or questions for advice in business cases.
Great Support!
What do you like best about the product?
Bloomreach is a smart, intuitive system that allows our marketing team to target customers at the correct moment to maximize sales. Their support team is fantastic and very helpful. Anytime I have a question I can just pop in the live chat feature and a dedicated rep will help solve any issues we're experiencing. It could not be easier!
What do you dislike about the product?
There really isn't anything I dislike about Bloomreach. Everything works as advertized.
What problems is the product solving and how is that benefiting you?
We were very dependent on our in-house development team to implement changes and tests to our email marketing flow. That process was slow and cumbersome. Bloomreach has empowered the marketing team to make changes on their own, quickly and conveniently. We can be more flexible and adjust quicker to changing dynamics.
Exponea helpdesk is great
What do you like best about the product?
They have deep knowledge of Bloomreach and are always ready to jump into my problem and find solutions, which are often not described in the knowledgebase.
What do you dislike about the product?
Sometimes it takes more time to respond, but I didn't have any critical problems.
What problems is the product solving and how is that benefiting you?
We are using Bloomreach mainly for email marketing (web layers and e-mail marketing automation is powerful). Soon, we are going to use personalization of the web too.
Retain your customers and accelerate your business growth
What do you like best about the product?
Bloomreach is helping retail customer experience to fuel business growth. They are disrupting the market and becoming a major player by acquiring top-notch brands.
From having powerful and personalised recommendation engines to running emails and segmenting the audience, their platform is helping companies to plan for the future and be already ahead of their game.
From having powerful and personalised recommendation engines to running emails and segmenting the audience, their platform is helping companies to plan for the future and be already ahead of their game.
What do you dislike about the product?
Reporting and analytics require high-level knowledge and again one must take Bloomreach's own course which comes with an extra price.
What problems is the product solving and how is that benefiting you?
We have suggested Bloomreah to a lot of clients and they are generating good results in their revenue. Benefits realised from this platform are countless:
Acquiring more customers and smarter data
Increase in revenue from personalised emails
Personalised suggestions to segmented audiences
Acquiring more customers and smarter data
Increase in revenue from personalised emails
Personalised suggestions to segmented audiences
showing 391 - 400