Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Great product, useful features and fast support!
What do you like best about the product?
individual customer approach / informative reports
What do you dislike about the product?
needs training (because of the features and a lot of possibilities)
What problems is the product solving and how is that benefiting you?
Collect data and use for marketing purposes
It is an easy tool to use, but has its own limitations.
What do you like best about the product?
Helpful documentation, easy to grasp. possibility to use drag and drop that is most of the time saving some time, easy reporting and upload of data from a business point of view
What do you dislike about the product?
Sometimes a more extended period to solve an issue influencing the business. Quite often, we need to create a workaround as it is not offering a simple solution for particular business needs, however, does not have to be always an issue on Exponea, but instead an issue on Business or lack of data. Also, since it is a Bloomreach company, more issues seem to be occurring.
What problems is the product solving and how is that benefiting you?
Mainly to create a communication with clients that do not bother him/her and allows us to also see the behaviour that can be used for future contact or offers.
Great product, great service
What do you like best about the product?
The level we get from the team at Bloomreach is very solid. Regular check ins and performance updates
What do you dislike about the product?
There is still a lot of untapped features and items we aren;t taking advantage to get the full value of our service. The learning curve is pretty steep.
What problems is the product solving and how is that benefiting you?
Creating quality on-site search and email marketing product
Great tool!
What do you like best about the product?
Intuitive user interface, collaboration & partnership, innovation
What do you dislike about the product?
Unclear user roles (access management), sometimes outdated documentation
What problems is the product solving and how is that benefiting you?
Better user interface, untuitivity and features
Initially i felt bit difficult, but Bloomreach team helped me to understand their system
What do you like best about the product?
response times are good enough based on criticality of the issue. even they are happy to hop on zoom calls for critical incidents and provide timely updates which reduces the panic.
What do you dislike about the product?
so far i feel everything is ok, sometimes I see file indexing issue / failure and these will not be caught by bloomreach team until we open a case and notify them.
if this is in their road path, then no reason for dislike
if this is in their road path, then no reason for dislike
What problems is the product solving and how is that benefiting you?
critical issue for most of the ecommerce site is search and category pages. with the help of bloomreach it makes easy to maintina shop pages and rank / hide the products
Recommendations to others considering the product:
Good customer support & easy to use most of its tools
Enhanced Customer Experience with BR Search and Merchandising
What do you like best about the product?
The product - It has helped improve the quality of product search and merchandising on the site with great results in customer engagement and conversion. Relevancy had remained a huge challenge for our store that has a broad catalog. The Search and Merchandising product delivered the specific relevancy needs, we have been pleased with the results.
What do you dislike about the product?
There aren't any dislikes. I would just encourage better communication and partnership as we work through new initiatives and challenges executing our vision.
What problems is the product solving and how is that benefiting you?
Two problems - First, the quality of relevancy. Our OOB commerce search had struggles maintaining this despite introducing AI. Second, our business partners have been pleased with the level of flexibility and control the Merchandising tools offer.
Great opportunities, but a complex platform
What do you like best about the product?
The ESP element of the platform is great -- segmenting customers and building email campaigns is easy to use and navigate. Super personalised ability within the segmentation area of platform.
What do you dislike about the product?
limited out of the box reporting, very complex understanding jijna, user friendliness of the reporting is not great. Aggregates & running aggregates is difficult to execute correctly.
What problems is the product solving and how is that benefiting you?
the ability to be super granular in building segmentation and forming custom user journeys - being much more personalised in creating automations/campaigns, and targetting the right customer at the correct time.
They deliver advanced possiblities with ease of use and fast support.
What do you like best about the product?
Ease of use when creating advanced customer journeys. Great support and fixes even obscure bugs. They deliver on their promises today and not some future road map.
What do you dislike about the product?
The analytics part is not that advanced. Alerts are limited to metrics and advanced alerts must be created in scenarios. For advanced/large use I often run into limitations in size, but it is solvable.
What problems is the product solving and how is that benefiting you?
Creating personalized customer journeys across channels to increase revenue.
Super useful engagement and automation tool
What do you like best about the product?
Exponea is a super flexible tool that gives you an in-depth view of your customer behavior in time. And act upon this behavior with full automation. Their people are also really supportive and helpful in helping you get maximum from the tool.
What do you dislike about the product?
They are mostly e-commerce-focused, so sometimes it requires a bit of creativity for other businesses.
What problems is the product solving and how is that benefiting you?
- Customer insight
- Marketing and process automation
- Personalization
- Improved key email metrics
- Sales boost
- Marketing and process automation
- Personalization
- Improved key email metrics
- Sales boost
The best marketing automation CRM with predictions I ever worked with.
What do you like best about the product?
The options. We can do any kind of campaign based on our data. It is wonderful tool where you can decide from where the marketing automation (the recommendation engines) will learn.
What do you dislike about the product?
The UX is still not perfect. But we have find out a lot of things in last 4 years. We are still connected to our CSM and support and they are working on our suggest. That is perfect cooperation.
What problems is the product solving and how is that benefiting you?
All kind of business scenarios. Bloomreach really helped us with saving a lot of time and money. We can focus and get know our customer much better via this tool.
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