Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Exponea is great tool
What do you like best about the product?
Great work with Expoena tool for marketing automatization.
What do you dislike about the product?
Price for FEE in compare with new platform on market.
What problems is the product solving and how is that benefiting you?
Marketing automatization
Modern search engine with good Dashboard tools
What do you like best about the product?
Bloomreach dashboard is one of its kind in latest search engines; search terms can be boosted or buried based on ranking rules. Renaming left navigation facets is easy. Appreciate their efforts in implementing new features as and when they learn them, and they are helpful to other customers.
What do you dislike about the product?
Have to have an excellent mechanism to display an error message when an index/ingest fails.
What problems is the product solving and how is that benefiting you?
At this point, BR is solving index run time compared to on_Prem search engines. Based on BR Architects' recommendations, there are fewer indexes than on-prem search engines had.
Great Customer Service, Great Platform if correctly embedded in the organisation
What do you like best about the product?
The Possibility to integrate with multiple data sources. It enables self service reporting. You don't need to know programming languages to master it, but you need to understand boolean logic.
What do you dislike about the product?
Data governance and democratisation can be better improved.
What problems is the product solving and how is that benefiting you?
Enablin data democratisation and builds a bridge to the online world
Bloomreach experience
What do you like best about the product?
Bloomreach is enabling us to have a unified customer and product view, we can deliver personalized customer journeys. The predictive and AI models also save us from complex and time consuming BI models development. As a data driven business having such tool is empowering our CRM department and improving our customers experience.
What do you dislike about the product?
As a gaming company, the integration is taking longer than we anticipated, mainly due to the customed made API deployment., but the Bloomreach team has been very hepful and supportive in the process. The platform is so advanced, it takes some time to upskill yourself, especially using Jinja, thankfully Bloomreach offers a few Plug and Play use cases allowing us to drive revenue quickly.
What problems is the product solving and how is that benefiting you?
Bloomreach is enabling us to generate more search revenue and category product adoption. Create an unified customer view, so we can gain insights on user experiences and deliver personalized communication across multiple channels. The RFM segmentation and predictive models allows us to drive engagement and boost our traffic.
Very intuitive and easy to navigate
What do you like best about the product?
The documentations are really helpful when trying to create something new. The platform is really easy to navigate and build various segments. Building of segments and reports are also one of my favourite part.
What do you dislike about the product?
There are multiple ways of doing the same thing which comes from more practice but it can get confusing in the beginning. Documents and live chat are really helpful when getting stuck somewhere.
What problems is the product solving and how is that benefiting you?
It is our customer data platform. Bloomreach helps us to build various segments for our customer base. Building campaigns is another key feature for us. Having entire customer data and campaign data in one platform helps us with reporting efficiently.
So powerful and adaptable that it meets all of our needs.
What do you like best about the product?
Technically, since we began using Bloomreach, nothing can stop us. Due to custom-made events and interfaces, we can reach the appropriate audience with the right message. Assistance facilitates this.
What do you dislike about the product?
I would require improved ways to link with other tools, extract data, and identify the intended audience for each campaign.
What problems is the product solving and how is that benefiting you?
Multiple data sources can help us understand more about our customers, improving our email marketing campaigns. As a result, email quality has improved, the database has expanded, and delivery and click-through rates have improved. The application facilitates the connection between the emails we send and actual product sales.
Very user friendly and great support
What do you like best about the product?
Clear work with users data and events and easy orientation.
What do you dislike about the product?
Complexity of evaluation and working with expressions and running aggregates.
What problems is the product solving and how is that benefiting you?
Duplication across projects to speed up our procesess.
The support team has been extremely helpful and always willing to assist with any issues or concerns
What do you like best about the product?
Their support team, and their attitude towards the users, always willing to help.
What do you dislike about the product?
I would like to have more courses available for users in order to take advantage of all the feautures available.
What problems is the product solving and how is that benefiting you?
They are working on the granulated access to team members.
Powerful platform
What do you like best about the product?
A platform with many features, great integration with websites
What do you dislike about the product?
steep learning curve for people that is outside marketing daily tasks
What problems is the product solving and how is that benefiting you?
better segmentation without too many steps
Fast and great support
What do you like best about the product?
Bloomreach support is fast and easy to reach
What do you dislike about the product?
We still haven't got the data we need in Bloomreach (not Bloomreach's fault though) so we are still working in two MA-system which is a big dislike
What problems is the product solving and how is that benefiting you?
Problems with the platform, bugs are fixed fast
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