Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Great and flexible CDP with omnichannel orchestration
What do you like best about the product?
- ease of implementation
- the scenario builder interface
- great support
- very reliable
- the scenario builder interface
- great support
- very reliable
What do you dislike about the product?
It is a bit too much focused on e-commerce which makes your job a bit harder when implementing a project from other niche.
What problems is the product solving and how is that benefiting you?
We were looking for a solution to bring our user data sources into one and then be able to act on them with complex communication scenarios.
CRM loyalty programme manager
What do you like best about the product?
People, and theri "will do", "will help" mindset.
What do you dislike about the product?
That I already do not have working experience with these amazing people
What problems is the product solving and how is that benefiting you?
Sofisticated omnihcannel communication
Platform is quite good and marketeer friendly
What do you like best about the product?
Ease of usage without the need of knowing SQL or HTML. The platform comes with excellent customer support. Implementation is easy as compared to any other CDP platforms.
What do you dislike about the product?
I have not come across anything so far. However, I feel the platform should have more features in scenarios, such as setting conditions on the scenario level.
What problems is the product solving and how is that benefiting you?
Single Customer View enables the client to unlock many use cases. ESP capability on Bloomreach helps the client to move away from different platforms to one. Audience segmentation & activation helps the client to unleash the power of first-party data and activate it on other platforms such as social & DV360.
A super smart, scalable solution that can continue to grow alongside your business.
What do you like best about the product?
Bloomreach's offers a ton of flexibility, reducing the need to invest in multiple invididual tools meaning improved cost efficiences and increased speed from insight to action, as we're able to analyse and execute on multiple channels, all from the same platform.
What do you dislike about the product?
For new users Bloomreach can be a bit of a learning curve but it's a worthwhile investment of time and they offer plenty of training opportunities and resources. Their public knowledgebase is also incredibly helpful as a user, but also while we were vetting Bloomreach against other providers as it gave us a good overview of what's actually possible within the tool.
What problems is the product solving and how is that benefiting you?
Bloomreach has helped us gain a much deeper understanding of our customers including their behavioural patterns and preferences through its single customer view, and personalise their experience using the same tool. This was especially important for us as we were previously using multiple tools for difference purproses and the integrations between each were proving limited and highly time consuing to maintain. It's helped us scale our e-commerce growth across our multiple brands, markets, categories, and customer segments and track performance against our core KPIs in real-time.
Less than Ideal
What do you like best about the product?
The sales process was very polished & clean.
What do you dislike about the product?
The product lacks basic functionality like adding congfigurable hero HTML. It's architecture is fragile & breaks down whenever one of the several inputs isn't precisely configured.
What problems is the product solving and how is that benefiting you?
It's attempting to provide relevant search results, flexible CMS, and content personalization.
Supportive Team and Easy to Use
What do you like best about the product?
We found the Bloomreach Implementation team to be very helpful during our implementation process. Post install, the technical support team and live chat have been very beneficial to have on hand for questions as they come up.
What do you dislike about the product?
The inability to edit data once in production has been limiting for us, especially given some mistakes that were made on our side during the initial implementation.
What problems is the product solving and how is that benefiting you?
Single platform to hold our e-commerce customer data for quick reporting.
Extremely flexible and very effective for analysing and delivering personalised campaigns
What do you like best about the product?
Ease of use once fully learnt, the flexibility of the tool, always listening to feedback and improving the service, the customer support is always very helpful and do everything they can to find a solution to your problem.
What do you dislike about the product?
The initial learning curve, every now and then it can be slow however this happens once in a blue moon.
What problems is the product solving and how is that benefiting you?
Marketing, analysing customers, and delivering personalised campaigns.
Good experience, great service, difficult dashboarding
What do you like best about the product?
The profile management, Customer Support, Number of Features
What do you dislike about the product?
The dashboarding, ease of omplementation
What problems is the product solving and how is that benefiting you?
An all in one omnichannel solution
Great platform!!
What do you like best about the product?
I love the customer support. Whatever questions you may have, they always go above and beyond to help you achieve your goals. Everyone is super nice! The platform itself is super easy to use and getting in touch with the support team is fast and very efficient.
What do you dislike about the product?
As with any growing company, some issues may arise along the way but the Bloomreach support team is always there to assist and provide a quick solution.
What problems is the product solving and how is that benefiting you?
Data integration, automation and personalization. It greatly benefits our email campaigns as we can provide a much better and efficient customer journey with Bloomreach.
Amazing platform support
What do you like best about the product?
I love how intuitive the platform is, whilst being a completely flexible to match our business.
What do you dislike about the product?
Some of the JINJA logic requires a bigger brain that mine, but with some research and trial and error - some powerful pursonalisation can be done.
What problems is the product solving and how is that benefiting you?
Understanding the customers in-session intent is very important, showing them the right content at the right time to nudge is providing a better experience and driving revenue.
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