Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
748 reviews
from
External reviews are not included in the AWS star rating for the product.
Very Helpful
What do you like best about the product?
Kinda intuitive for someone new to the program. customer support was superb
What do you dislike about the product?
Can get confusing sometimes, specially when want to get very specific
What problems is the product solving and how is that benefiting you?
automatization
Good platform, amazing support team
What do you like best about the product?
The support team at Bloomreach have been amazing for me. They go above and beyond, speak clearly, are understanding and help me understand. Really lovely experiences with them so far. As for the rest of Bloomreach, their academy courses are decent, the documentation is good. The experience on the platform can be tricky in complex circumstances, but for the most part is easy enough to use and makes sense.
What do you dislike about the product?
Just some things that don't work as expected or have the potential to be better. An example is building an email with a content block, the content block is not preview-able within the builder making the process of testing far more complicated than necessary. Another example is that although the platforms whole thing is automatic handling of new data ETC, I encountered an issue whereby I set a list attribute to a string by mistake, and that broke the whole attribute for all customers. Felt like there should have been a warning or error message ETC.
What problems is the product solving and how is that benefiting you?
It's allowing us to enhance our email marketing, and in future, will link to our new app and we will be using SMS capabilities. We are in the process of implementing heavy segmentation for our audience and automating certain emails ETC.
Exceptional Support from Bloomreach, Especially Katya!
What do you like best about the product?
I wanted to take a moment to highlight the outstanding support provided by Bloomreach, and in particular, Katya. Her responsiveness, professionalism, and efficiency have been truly remarkable. Every request or issue has been handled with great care and speed, making our experience with Bloomreach seamless and highly satisfactory.
What do you dislike about the product?
One small area for improvement is the loading times, especially in the newsletter editor. The platform can be slow, and we often have to refresh the page, which results in losing our progress. Implementing an auto-save feature along with a "undo" or "go back" button would greatly enhance the user experience and make the workflow smoother.
What problems is the product solving and how is that benefiting you?
An overview of all my data
Live chat service has been a great help.
What do you like best about the product?
It has many benefits, mainly the personalised communication for our customers. But we are still in a set up process and we still have a lot to learn in order to make the most of it.
What do you dislike about the product?
The adaptation process has been slow as this initial part is quite technical, and we have had to adapt little by little.
What problems is the product solving and how is that benefiting you?
The communication for our customers
Powerful tool with unlimited possibilities and in-depth customer insights
What do you like best about the product?
There's no such thing as impossible - Bloomreach offers us a high degree of flexibility and a wide range of options for special use cases. A comprehensive understanding of the customer with in-depth personalisation is easily possible here. Reports provide a detailed insight and enable actions to be derived quickly and accurately. As soon as you understand Bloomreach and its features, all doors are open for you to utilise its full potential.
What do you dislike about the product?
To be able to utilise the full potential, you need to familiarise yourself with the system, as some of the logic is different to what you initially expected. As soon as you have familiarised yourself with the subject matter, the functions are easy to use.
What problems is the product solving and how is that benefiting you?
Personalisation at a high level, yet reliable. A solution with all elements in one tool.
Great platform
What do you like best about the product?
Great support, they always help me and solve my problem very quickly. Platform is very easy and intuitive for using.
What do you dislike about the product?
I can't think of anything. If I ever have a problem, it's usually caused by our internal data not always flowing properly into Bloomreach.
What problems is the product solving and how is that benefiting you?
In addition to our internal data, Bloomreach provides us with data on customer activity on our website, which we can use to target individual marketing campaigns.
Satisfaction
What do you like best about the product?
They respond incredibly quickly to all inquiries and always try to find a solution.
What do you dislike about the product?
There is nothing I don't like. I am always satisfied.
What problems is the product solving and how is that benefiting you?
Everything from customers to campaigns
I needed help with last preferred channel attribute. I got help immediately.
What do you like best about the product?
it has got nice features which are important for marketing
What do you dislike about the product?
Visualizations are not that user friendly
What problems is the product solving and how is that benefiting you?
I use less but i find itgood
AI powered marketing automation for parabolic growth!
What do you like best about the product?
- Access to state-of-the-art marketing automation features to effortlessly take digital marketing to the next level.
- Having all the customer data about purchase behaviour and website interaction in one place to enable us to action personalised marketing campaigns.
- Brilliant Gen AI integration
- Wide variety of website personalisation tools
- Having all the customer data about purchase behaviour and website interaction in one place to enable us to action personalised marketing campaigns.
- Brilliant Gen AI integration
- Wide variety of website personalisation tools
What do you dislike about the product?
- It is not so much of a dislike - however, some advanced features require you to have semi-technical expertise to maximise the gains.
What problems is the product solving and how is that benefiting you?
We are able to sending highly personalised marketing campaigns to our customers, Bloomreach Engagement platform's advanced data collection capabilities. It acts as a central hub for all the customer data, keeps it in once place enabling us the cater relevant and preferred marking communication.
Tool for email marketing in ecommerce
What do you like best about the product?
Setting up segmentation, scenarios, and creating a report. Customer support is helpful and fast.
What do you dislike about the product?
Sometimes saving issues occur, and only one person can work on a template.
What problems is the product solving and how is that benefiting you?
Sending, analyzing emails. Integrating different software. Generating segments and reports.
showing 101 - 110