AI For Service
Kore.aiExternal reviews
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Excellent for Building Voice Bots, Web Bots, and Agents with Internal or External LLMs
What do you like best about the product?
Creating Voice Bots , Web Bots and Agents using external and Internal LLMS
What do you dislike about the product?
High Cost and Hidden Fee and Platform complexicity
What problems is the product solving and how is that benefiting you?
While writing large script in script node we cant find contrl F in the Window.
Thee most developer friendly platform ever for IVA development
What do you like best about the product?
Everything from design to build to deployment to testing,all are integrated in a single platform which reduces the hurdles faced by we developers. Low code platform with place to analyse bot performance are really helpful in real time monitoring.
What do you dislike about the product?
Adding templates and images for enumeration list entity needs some additional work which could be taken care of. More features for IVR will be cherry on cake if available.Try to add an inbuilt non relational database also along with existing database.
What problems is the product solving and how is that benefiting you?
NLP engine is really good even after few shortcomings and some real time customer issues are addressed and solved within very less time because of developer friendly environment.
All-in-One Conversational AI Platform with Flexible Bot Customization
What do you like best about the product?
It offers a complete AI-based conversational AI platform where we can design bots, train NLU, integrate with backend systems, and monitor performance all in one place. This gives developers the flexibility to customize as needed.
What do you dislike about the product?
Nothing as of now—I don’t dislike anything about Kore.AI at this time.
What problems is the product solving and how is that benefiting you?
It solves the challenge of scaling human-like conversations across enterprise systems by automating customer and employee interactions through intelligent virtual assistants. It helps me by reducing the manual effort required to handle repetitive queries, enabling faster integration with backend systems, and allowing me to build and customize conversational AI chatbots efficiently.
Easy-to-Use Interface with Great Documentation and Lots of Possibilities
What do you like best about the product?
Many possibilities, an easy-to-use interface, and good documentation.
What do you dislike about the product?
Occasionally, the system becomes unresponsive.
What problems is the product solving and how is that benefiting you?
Bots creating and voice bots. In koreAI it is easier
Smart No-Code AI That Deflects Tickets and Delivers Clear ROI
What do you like best about the product?
It offers no-code, drag-and-drop features, along with extensive support for deploying the app across various channels. AI is smart enough to understand messy, natural language rather than just acting like a basic FAQ bot. The ROI is clear: it deflects a ton of manual support tickets, making the investment well worth it for any team looking to scale. The training support was amazing.
What do you dislike about the product?
Even though it’s "no-code," the interface is so packed with advanced features that it feels cluttered and overwhelming for a beginner. It takes a lot of time to truly master how to build complex flows without hitting a wall. I’ve also run into some performance lag when the bot is trying to pull data from multiple integrations at once, it can cause a noticeable delay in the chat, which isn't ideal for a smooth user experience.
What problems is the product solving and how is that benefiting you?
The biggest benefit has been the "self-service" aspect, customers get instant answers to things like order tracking, order details without waiting in a queue.
Low Cost and Easy to Love
What do you like best about the product?
It’s a low-code automation tool, so we can build automations with minimal coding knowledge. The tool is also easy to use and straightforward to work with.
What do you dislike about the product?
I’m not sure whether this can be used for UI automation, like Selenium, Playwright, etc.
What problems is the product solving and how is that benefiting you?
Automated ticketing tool.
Helpful Colleagues and a Great Work Environment
What do you like best about the product?
Collegues are very helpful and kind. Good work environment
What do you dislike about the product?
Switching between the team is very complex when as employee we wanted to try new domain
What problems is the product solving and how is that benefiting you?
It helps in building with low code no code and training of the models without any complex or coding skills needed
Time-Saver with Low-Code Efficiency
What do you like best about the product?
I like that Kore.AI solves many problems and saves time. The low-code feature is really beneficial, as it saved me time. It helps me by not needing to rewrite prompts or scripts, and if I need to copy a node, it saves even more time.
What do you dislike about the product?
It should be easier to move nodes between dialogs so that I don't have to rewrite anything. Adding a copy-paste feature would help simplify the work and reduce time. Also, I think more videos in the academy would make learning easier, providing more detail than just reading.
What problems is the product solving and how is that benefiting you?
Kore.AI saves me time by solving many problems with its low-code features and copy-paste functionality. It prevents rewriting prompts and scripts, simplifying work.
Effortless Automation and Insightful Analytics
What do you like best about the product?
I appreciate how Kore.AI reduces the operational workload by automating repetitive requests. Additionally, the analytics and reporting features stand out, as they provide clear insights into performance, user behavior, and areas for optimization. I also found the initial setup to be easy.
What do you dislike about the product?
no
What problems is the product solving and how is that benefiting you?
Kore.AI reduces the operational workload by automating repetitive requests. I also appreciate the analytics and reporting features that provide clear insights into performance and user behavior.
Powerful Conversational AI Platform with Impressive Enterprise Features
What do you like best about the product?
Kore.AI stands out for its robust and highly customizable conversational AI platform tailored for enterprise use. The best aspect is its low-code/no-code interface, which allows both technical and non-technical users to build intelligent virtual assistants efficiently. The platform supports omnichannel deployment, advanced NLP capabilities, and integrations with major enterprise systems (like Salesforce, ServiceNow, and Microsoft Teams), making it highly versatile.
What do you dislike about the product?
While Kore.AI is a powerful platform, it does come with a few drawbacks. The most notable is its steep learning curve—especially for users who are new to conversational AI or enterprise-level platforms. Despite offering a low-code interface, mastering the full feature set (like advanced NLP configurations, custom integrations, and conversation flows) can take time and often requires technical expertise.
What problems is the product solving and how is that benefiting you?
Kore.AI solves the problem of inefficient, slow, and costly customer and employee support by using conversational AI to automate routine interactions.
You get faster answers, 24/7 support, and smoother interactions with companies—without waiting on a human for simple requests.
You get faster answers, 24/7 support, and smoother interactions with companies—without waiting on a human for simple requests.
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