We are using secure remote access for internal applications, and that's why we are using Zscaler Private Access (ZPA) now. I work with Zscaler Private Access (ZPA). I use it just for the VPN functionality.
Zscaler Private Access (ZPA)
Zscaler, Inc.External reviews
141 reviews
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A great solution for managing communication and access at administrative level
What do you like best about the product?
In the company where I work is used to allow or deny communications of the equipment with the local network, it also maintains filters so that navigation is safe and is kept within the allowed parameters
What do you dislike about the product?
The interface is complex, not at all intuitive.
What problems is the product solving and how is that benefiting you?
The main problem is information security, high levels of security are maintained in the information that is handled and it must be totally safe to open pages with data and prevent pages, people or companies from wanting to access valuable information
A heavy load system dimmer.
What do you like best about the product?
Starts with boot, and auto login. does not prompt repeatedly for passwords. works silently in the background.
What do you dislike about the product?
The installation of Zscaler has made the systems extremely laggy and slow.
most of the times the system freezes. perhaps our systems hardware is to be blamed, as they are 4 year old, and 8 gb systems.
most of the times the system freezes. perhaps our systems hardware is to be blamed, as they are 4 year old, and 8 gb systems.
What problems is the product solving and how is that benefiting you?
Used over trellix to monitor and restrict any unwanted breach of security of operational limits of intranet based network.
Best ZTNA solution to achieve digital transformation
What do you like best about the product?
Easy Integration with multiple identity providers, including Microsoft AD, Entra ID, Google, Okta, and Ping. And it supports both SAML and SCIM provisioning methods.
Quick Connectivity through the Client connector and multiple data centres available in different regions, we can select the nearest based on user and Application availability.
Some features, like Source IP Anchoring(SIPA) and Nano log Streaming Services, will really help to address special use cases.
We can raise a support case from the tenant, and the response from the TAC team is timely and effective.
Quick Connectivity through the Client connector and multiple data centres available in different regions, we can select the nearest based on user and Application availability.
Some features, like Source IP Anchoring(SIPA) and Nano log Streaming Services, will really help to address special use cases.
We can raise a support case from the tenant, and the response from the TAC team is timely and effective.
What do you dislike about the product?
It is expensive to compare with a VPN solution, and it requires an additional subscription to utilise some features like NSS and SIPA.
What problems is the product solving and how is that benefiting you?
No complexity to connect apps- Private applications are hosted in differnt on-prem datacenters and clound environments, without doing any changes in network architecture, easily connect applications via App connectors.
Secure way of connect- Application & datacenter network details are not publicly accesble/hosted, there is no direct connectivity between end device and Applications. Appications connected with App connectors, and App connectors accessble via Client connector only.
IP requirement- In some use cases, client applications only accessble via corporate public Ip, by deploying SIPA, we have access client application via our own IP not through Zscaler cloud IP.
Secure way of connect- Application & datacenter network details are not publicly accesble/hosted, there is no direct connectivity between end device and Applications. Appications connected with App connectors, and App connectors accessble via Client connector only.
IP requirement- In some use cases, client applications only accessble via corporate public Ip, by deploying SIPA, we have access client application via our own IP not through Zscaler cloud IP.
Secure access without VPN hassles
What do you like best about the product?
Zscaler Private Access provides fast, secure access to internal apps without using a traditional VPN. It improves productivity and ensures strict access control through its Zero Trust model, which is essential for maintaining client data security.
What do you dislike about the product?
At times, Zscaler Private Access feels more like an extra step than a benefit. When internal apps don’t load properly or access is denied for no clear reason, it disrupts my workflow. The tool doesn't always feel helpful in day-to-day tasks, especially when working on low-risk or routine activities
What problems is the product solving and how is that benefiting you?
Zscaler Private Access solves the problem of secure remote access to internal apps without using a VPN. It improves data protection, reduces access delays, and helps maintain client security compliance in my role
I have used zscaler at work for the past few months.
What do you like best about the product?
I don't really like zscaler that much at all.
What do you dislike about the product?
I do not like how random it is and how it comes up at the worst times
What problems is the product solving and how is that benefiting you?
I guess it helps keep our computers safe
ZPA in Action: A Deep Dive into Zscaler’s Zero Trust Solution
What do you like best about the product?
ZPA doesn’t rely on traditional VPNs. Instead, it connects users directly to applications—not the network—minimizing lateral movement and reducing the attack surface.
What do you dislike about the product?
Figuring out why something isn’t working can be confusing. If your internet is down, you can’t access your apps.
What problems is the product solving and how is that benefiting you?
Traditional VPNs give users full access to the network, which can be a security risk and often slows things down but ZPA provide application base networking which does not slow my system down.
Ensuring seamless VPN connectivity while needing better troubleshooting support
What is our primary use case?
What is most valuable?
The best advantage of the product is that it is always on as a VPN, which gives us much more functionality. It is basically easy to use and easy to configure. The solution for Zscaler Private Access (ZPA) is seamless for this.
From a visibility perspective, they have added more content features where we can see security and other aspects through available dashboards. That's the only notable addition, plus they are implementing the overall security architecture of tenants, which gives much more information to work with.
What needs improvement?
The only room for improvement is the troubleshooting problem with iPhones as of now.
The review should be anonymous; there should not be any personal or business details given. Both should be anonymous.
For how long have I used the solution?
I have been using it for around four or five years.
What was my experience with deployment of the solution?
The installation and deployments are straightforward; it is just a two-liner process. There is something in the documentation that might need changes, but it's pretty straightforward.
The documentation has to be perfect as it has not been updated for a long time. They need to update it based on the latest version and the commands we use.
What do I think about the stability of the solution?
The solution is stable enough.
What do I think about the scalability of the solution?
We are using cloud services, but I am not sure about the scalability specifically.
Based on the limited users, this is perfectly fine since we are using only one box, and we haven't faced many issues with that.
How are customer service and support?
I am not happy with the technical support from Zscaler Private Access (ZPA), particularly in India, where reachability is an issue with salespersons. Sometimes we need to reach a salesperson to get issues resolved, especially for mobile problems we're still facing. We lack specific root causes, and it's tough to relay information to users, considering multiple contributors such as phone numbers and internet service providers. We need more visibility on what problems users are facing with reachability.
I would rate technical support six points out of ten.
Which solution did I use previously and why did I switch?
I have not used any other VPNs apart from Zscaler Private Access (ZPA).
What was our ROI?
I see some ROI in the product. Since we have a very small team, the ROI is around 20% to 30%. I would say 30%.
What other advice do I have?
I am not using AWS Backup anymore since we spoke almost two years ago. I have a backup solution managed by another team, and there's a discussion about AWS for backup. I am responsible for the IT security part only.
I do not work with popular vendors such as Palo Alto or Fortinet, as my primary domain is Check Point, and it's all about security. I use Check Point for this purpose. I do not work with the product ZoneAlarm. We use only a specific firewall from Check Point and utilize only the firewall. We are not using Check Point CloudGuard Web Application Firewall; we are using a normal firewall, the Firewall as a gateway. The name of the product is Check Point Firewall Gateway.
I am not using a web gateway. We do not use products such as Harmony or Harmony Browse. I am using a VPN from Cisco for endpoint protection. I am not using the cloud firewall from Zscaler Private Access (ZPA). I am not working with Zscaler B2B or ZTNA as a service.
From a troubleshooting perspective, we face an issue with iPhones affecting about 10% of users. Even when we provide logs, they are not able to figure out what exactly is happening. It's not possible for users to collect logs each time, and this is a peculiar problem happening with 10 to 15 users.
The operational flexibility is very effective; there are no problems, and I did not have any issues with that. The solution is affordable, but there are other parts that could add much more information, which may not be useful for us at the moment, making it a bit expensive. There is also a China-specific solution, which is really expensive.
I agree to share my details with the Zscaler vendor. I do not want to be a reference for Zscaler Private Access (ZPA).
On a scale of 1-10, I rate this solution a 9.
its one of the Best VPN i have worked
What do you like best about the product?
Seamless Remote Access
Ease of Use & Scalability
No Hardware Dependency
Reduces time spent on redundant access mapping and troubleshooting.
Enhances performance by routing traffic through Zscaler’s cloud.
Boosts business productivity by simplifying secure access
Ease of Use & Scalability
No Hardware Dependency
Reduces time spent on redundant access mapping and troubleshooting.
Enhances performance by routing traffic through Zscaler’s cloud.
Boosts business productivity by simplifying secure access
What do you dislike about the product?
still the cisco Jabber is not supporting properly.
Users report slow loading times, latency, and connection delays, especially under poor network conditions or when accessing high-bandwidth internal apps.
The subscription model can become expensive over time, especially for smaller organizations.
Users report slow loading times, latency, and connection delays, especially under poor network conditions or when accessing high-bandwidth internal apps.
The subscription model can become expensive over time, especially for smaller organizations.
What problems is the product solving and how is that benefiting you?
VPN clients require manual updates and maintenance.
Mapping user access to applications is time-consuming and error-prone.
Public-facing IPs and open ports are vulnerable to exploitation.
Benefits:
ZPA enforces least-privilege access: users connect only to specific applications, not the network
Cloud-native and easy to deploy across global sites.
Supports hybrid workforces and IoT/OT device access
Mapping user access to applications is time-consuming and error-prone.
Public-facing IPs and open ports are vulnerable to exploitation.
Benefits:
ZPA enforces least-privilege access: users connect only to specific applications, not the network
Cloud-native and easy to deploy across global sites.
Supports hybrid workforces and IoT/OT device access
Seamless and Secure Zero Trust Access for Remote Users
What do you like best about the product?
What I like best about Zscaler Private Access is how easy and secure it makes remote access. There's no need for a VPN, and users get fast, direct access to only the apps they need. It just works in the background, and we get better control and visibility without slowing anyone down.
What do you dislike about the product?
Some time during new changes, it become very slow for user to access and we have heard a few complaints and escalation.
What problems is the product solving and how is that benefiting you?
It helps us move away from traditional VPNs, which were slow and hard to manage. It solves the problem of giving users secure access to internal apps without exposing our network. Now, users get faster, safer access from anywhere, and we have better control, visibility, and fewer support issues.
Enables secure and seamless connectivity for distributed teams
What is our primary use case?
For our main use cases for Zscaler Private Access (ZPA), it’s providing us a VPN solution for our clients, connecting to data build resources, and providing them security.
What is most valuable?
It's challenging to explain which features of Zscaler Private Access (ZPA) are most valuable because the main client is the IT department in our company, and we, as DevOps, are deploying this solution as infrastructure for them. From our case, and as I'm familiar with this tool, the most value is the VPN connection because it provides access for all company members to data builds in a secure way.
Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications.
Zscaler Private Access (ZPA) has been very effective in providing operational flexibility during our company's transition to cloud environments, as it helped us significantly, and it was deployed even before we migrated to the cloud itself.
What needs improvement?
Concerning improvements for Zscaler Private Access (ZPA), we have occasional issues, but I don't think they are related to the product itself; they may be related more to infrastructure problems or something else related to the network because it's a network application.
The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this.
For how long have I used the solution?
I have been using Zscaler Private Access (ZPA) for more than three years.
What was my experience with deployment of the solution?
I would describe my experience deploying Zscaler Private Access (ZPA) as very straightforward, but I think it could allow more automatic ways to deploy and configure instead of having to connect to each new instance manually and configure it.
What do I think about the stability of the solution?
We didn’t have any issues with Zscaler Private Access (ZPA)’s stability, availability, or reliability.
What do I think about the scalability of the solution?
I don’t know how Zscaler Private Access (ZPA)’s cloud-native architecture is used for scaling within my company, but we do use something deployed in the cloud, and from my perspective, we only deploy the agent, exactly what we took from the marketplace.
How are customer service and support?
As for support from Zscaler Private Access (ZPA), I might have used it, but it’s primarily handled by the IT team.
Which solution did I use previously and why did I switch?
I know we had something before Zscaler Private Access (ZPA) to address similar needs, but I don’t remember the application name. The decision to move to Zscaler Private Access (ZPA) was possibly because it’s more native in the cloud environment and provides us an easier way to get or configure this.
Which other solutions did I evaluate?
In regard to other solutions I considered before implementing Zscaler Private Access (ZPA), I don’t know because the decision on what to use and what to install came from management.
What other advice do I have?
Regarding the micro-segmentation feature of Zscaler Private Access (ZPA), I can explain less, and I think the IT team who are managing it can explain better.
I don't know how Zscaler Private Access (ZPA) has helped minimize lateral movement within our network because I don't know how to measure this reduction.
Since implementing Zscaler Private Access (ZPA), I've not noticed any changes in the visibility or monitoring of user access patterns because it's not part of our responsibility. We deploy it, and the IT team is configuring and monitoring it, fixing issues if it's working or not.
I'm not familiar with all benefits from using Zscaler Private Access (ZPA) that I haven't discussed, as I am only familiar with the VPN-related functionality and the segmentation which provides granular security access for the clients.
I rate Zscaler Private Access (ZPA) eight out of ten.
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