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Reviews from AWS customer

5 AWS reviews
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313 reviews
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4-star reviews ( Show all reviews )

    Gavin S.

Using Kong Gateway at a Bank

  • June 02, 2024
  • Review provided by G2

What do you like best about the product?
Upsides:

Simplified API management (different country clusters)
Robust security features (Introspection Plugin)
Scalability and performance of DB-less mode
What do you dislike about the product?
Downsides:

Steep learning curve for decalrative configuration as well as plugin usages
Limited documentation in some areas especially releated to plugins
Occasional stability issues with updates (version upgrade)
What problems is the product solving and how is that benefiting you?
I feel that in the context of my work, Kong API solves and improves the below key areas

API Management: Simplifying the management of APIs, making it easier to control access, monitor usage, and ensure security compliance.

Security Enhancement: Providing robust security features like authentication, authorization, and rate limiting, which are crucial for safeguarding sensitive banking data and transactions.

Scalability: Enabling seamless scaling of API infrastructure to handle increasing loads and accommodate growth in customer interactions and transactions.

Interoperability: Facilitating integration between various banking systems and applications, ensuring smooth communication and interoperability across the bank's ecosystem.

Performance Optimization: Improving the performance of APIs by caching responses, reducing latency, and optimizing traffic routing, thereby enhancing the overall user experience for both customers and internal users.


    DEVANSHU S.

Best Tool for Starting Out

  • June 01, 2024
  • Review provided by G2

What do you like best about the product?
As a computer science student and an upcoming intern, my experience with Kong API Gateway has been quite enlightening. Navigating the complexities of modern application development, particularly in the world of APIs and microservices, Kong has proven to be a robust tool that helps between theoretical knowledge and practical application.
The first thing that stood out about Kong is its extensive and organized documentation. As someone new to the field, the clear examples and detailed explanations made the initial setup and configuration straightforward.Kong’s plugin architecture is particularly impressive. It allows for easy customization and enhancement of the API gateway functionalities.Kong’s compatibility with containerized environments like Kubernetes is also particularly beneficial.
What do you dislike about the product?
While Kong offers a free open-source version, some advanced features are only available in the paid versions. This is a limitaction for me as I cant utilise them. Also I have somtimes noticed that CPU usage also spikes abnormally when utilising Kong.
What problems is the product solving and how is that benefiting you?
I have utilised to solve routing requests quite efficiently using Kong. Furthermore it gives a decent service in term of monitoring and logging which earlier had to be configured explicitly for my application.


    Vivek D.

Kong API Gateway Survey - Vivek Doddaguni

  • May 31, 2024
  • Review provided by G2

What do you like best about the product?
ease of use; Number of features and customer support
What do you dislike about the product?
Performance issues while running the api's
What problems is the product solving and how is that benefiting you?
It can solve the bank's Fraud Detection Platform where most of the deveopment is using web API


    Vivek J.

Futuristic API gateway - Kong

  • May 31, 2024
  • Review provided by G2

What do you like best about the product?
Ease of deployment and free offering to create and test our services really helps anyone starting their APIM journey.
What do you dislike about the product?
Kong does not provide a debugger like other API management tools which can be a problem in some situations.
What problems is the product solving and how is that benefiting you?
Kong helped in Migration from legacy APIM tools
Provides easy ad flexible deployment options


    Krasimir V.

Kong API Gateway experience so far

  • May 31, 2024
  • Review provided by G2

What do you like best about the product?
The way it works and how routing is easily managed by the api. I am using the Kong API Gateway as an Ingress and a stand-alone gateway in which both setups are easy to integrate either with helm, manifests, standalone or with etcd datastore. I am not using support but usually find most of the things I need in the docs or forums.

The kong API and Ingress is something that I use and trust every day.
What do you dislike about the product?
When I started using Kong API the documentation was pretty hard to understand, I think that it was reworked and now it's a bit easier to understand.
What problems is the product solving and how is that benefiting you?
HA Routing and security for micro-services.


    Tushar K.

Streamlining API Management with Kong

  • May 31, 2024
  • Review provided by G2

What do you like best about the product?
1. High Performance and Scalability
2. Extensibility with Plugins
3. Ease of Deployment and Management
4. Ease of Monitoring and Analytics:
What do you dislike about the product?
It need to have better performance for other laguages, it it has for luma
What problems is the product solving and how is that benefiting you?
Ease of Deployment and Management
API Gateway and Service Mesh


    Mahendra C.

api gateway service

  • May 31, 2024
  • Review provided by G2

What do you like best about the product?
very easy process with api gateway and endpoint protection solution also very easy to understand
What do you dislike about the product?
no need, any everything is good kong api
What problems is the product solving and how is that benefiting you?
Easily apply proven principles of DevOps and GitOps to bring applications online faster using Aws integrate


    Jitendra C.

KONG API MANAGEMENT

  • May 31, 2024
  • Review provided by G2

What do you like best about the product?
Adds support for audio transcription, translation, image generation, batch LLM calls, stateful assistants, and response introspection via providers like OpenAI, AWS Bedrock, Azure, Gemini, Cohere, Hugging Face. Empowering richer, multilingual, multimedia agent
What do you dislike about the product?
Kong OSS lacks a built-in GUI; the enterprise UI (Kong Manager) is powerful but can be overwhelming or unintuitive for new users.
What problems is the product solving and how is that benefiting you?
Kong API gateway is opensource and it support multiple language. so we are to add multiple services along with security. Kong API gateway also easy to do configuration and installation to our system


    Rav Bangalore

Reasonably priced and offers ease of integration to users

  • May 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

The product seems to be good, especially in terms of API creation and management. The tool is seamlessly easy to use, and offers ease of configuration and management. The tool has some very good options for infusing some API security parts. The tool also offers some readily available connectors as well. From an overall perspective, I am handling both B2B integrations and cloud integrations. In our company, we had multiple products in place of Kong Gateway Enterprise.

What is most valuable?

Kong Gateway Enterprise enhances our company's API security in a strong way, and it is compliant with most of the security compliance issues, which is good from an assurance standpoint and acts as a strong point when it comes to the product. In terms of ease of configuration and maintenance of the APIs, the tool offers a very good dashboard, specifically API dashboards, which can provide you insights into how you can use the dashboard for monetizing your solution. For example, for some of the APIs that accompany the product and become a part of the ecosystem, be it for opening new services with different partners, the tool is able to provide good insights in terms of integration touchpoints, which not only caters to the internal ecosystem but also into a partner ecosystem, giving an agnostic view. Depending on the exact need of the hour and based on the requirements, Kong Gateway Enterprise is useful in terms of integration, ease of use, and dashboard.

Though I have not tested the tool, I can say that the product supports AI-driven applications. Nowadays, in most language models, especially when we talk about the edge deployment model, any of the platforms provide you with seamless integration, which is advantageous because most of the applications are consumed by end users. It also boils down to the fact associated with the latencies. For some of the services and requirements, it doesn't always have to be some public cloud infrastructure that one needs to experience. I believe that I will be better off with edge deployment, where things can be run on a nearby location where the customer proximity is there. A combination of AI and edge deployment will be an advantage.


What needs improvement?

The ease of integration offered by the tool is strong. The security is being built in the tool. In terms of the connectivity part of the tool, I haven't had a chance to comment on the challenges since we have not tried it on a large enterprise.

With Kong Gateway Enterprise, since users want more readily available connectors that can be used in head offices or back offices, it is an area that needs to be considered for improvement. For example, if I give out a setup tomorrow for the systems in head offices or back offices, like SAP or ERP systems, then you should be able to provide connectors, and it is an area where my company has not been able to test the product yet. The aforementioned features should not only be available in Kong Gateway Enterprise but also across the product stack offered by others.

From an improvement perspective, the product should offer more readily available connectors and also allow for more seamless AI integrations. Most of the products nowadays are becoming more AI-native because of the needs of the industry. The introduction of GenAI and the use of the integration part to make the tool more of an industry-based solution can make a difference.

For how long have I used the solution?

I have been using Kong Gateway Enterprise for two to three years.

What do I think about the scalability of the solution?

Speaking about scalability, I would say that I would not be able to comment on it since the product is not used in large enterprises from a scalability standpoint. The way the tool has been built and the way the API integrations are happening on the cloud solutions, I think it should not have a problem scaling up, but my company has not tested it. To see if the product can be scalable, my company needs to test it in large enterprises with the help of agents. I don't think the scalability part of the product will be an issue, but only if I deal with larger implementations can I be in a better position to comment on the scalability part.

How are customer service and support?

The solution's technical support is good and fast in terms of responsiveness and problem-solving skills. I rate the technical support a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The product is reasonably priced because it goes by the SaaS model. When it comes to Kong Gateway Enterprise, I don't see much of a price point difference from other tools in the market.

What other advice do I have?

I rate the tool a nine out of ten.


    BilalHaider

Has monitoring features but UX needs improvement

  • March 20, 2024
  • Review provided by PeerSpot

What is most valuable?

Kong enterprise has significantly enhanced our ability to manage and secure our Microservices. Its most valuable feature is monitoring.

What needs improvement?

The tool needs improvement in UX.

For how long have I used the solution?

I have been using the product for six months.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. My company has five to seven users.

How are customer service and support?

I have encountered communication issues.

How was the initial setup?

I rate the tool's deployment a ten out of ten, and it took a few hours to complete.

What's my experience with pricing, setup cost, and licensing?

Kong Enterprise's pricing is reasonable for our company size.

What other advice do I have?

I rate the overall solution an eight out of ten.