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Click And Watch
What do you like best about the product?
With a click of a button, I can find all sessions of a specific day, page, user, etc. The ability to see everything the user did is invaluable for us and help us improve our offering, UI and service.
What do you dislike about the product?
I'd like to be able to extract all page info (struggle page, experience score) for a batch of sessions to CSV or excel file and although the system allows you to filter data, it would nice to have it in a file as well.
What problems is the product solving and how is that benefiting you?
We needed to understand our users better - from both the technical and engagement perspectives. Now we can make decisions based on 100% of the data and share findings internally to improve collaboration.
Identifying errors which enables us to create a better product
What do you like best about the product?
The best is the error section. Sometimes I don't know why an error occurs and with Glassbox I can find the reason why an error occurs and how the user behaves.
What do you dislike about the product?
When I want to watch a session, it always takes a while to load. this could be a connection issue or a storage issue.
What problems is the product solving and how is that benefiting you?
It is extremely essential to provide our customers with a frictionless experience during their sale process so that they can easily find what they are looking for - this is what will make them return next time and recommend our brand to other parties. This is the reason it is a top priority for us to identify where our site is not working properly and not driving enough value to our customers. I can fully attest to our experience with Glassbox to be a great and positive one.
Great solution for digital product mangers
What do you like best about the product?
I like being able to see exactly what's happening for each customer. You can only test so much in development - some problems aren't visible until it's in production with real people using it. This tool is invaluable.
What do you dislike about the product?
I'd like to be able to create a report and then save it as a PDF to share with colleagues. Though maybe that's already possible and I've just not found it yet!
What problems is the product solving and how is that benefiting you?
Testing changes done to our website and have full visibility into all errors that usually are not detected
Recommendations to others considering the product:
Check the reports and the different dashboards - very user friendly and insightful
The heatmaps are extremely helpful
What do you like best about the product?
Heatmapping is useful to get quick data and improve the website navigation and engagement
What do you dislike about the product?
I wish there was more help or a tool tip about how to input a page on heat mapping.
What problems is the product solving and how is that benefiting you?
Detecting and quickly fixing issues relating to engagement and how users experience different areas of the website
Recommendations to others considering the product:
Create your reports based on your common use cases and KPI's - it can be costume reports or reports that are built into the system
Powerful tool for digital and product analytics
What do you like best about the product?
Open honest and transparent teams. The reports and real-time dashboard are excellent
What do you dislike about the product?
More help with the integration with Nexidia.
What problems is the product solving and how is that benefiting you?
User engagement visibility and improving customer satisfaction score
Recommendations to others considering the product:
Custom reports based on your business goals
Helping us discover all users struggles
What do you like best about the product?
Glassbox has been invaluable in helping our team discover issues and areas in need of improvement that we would otherwise be completely unaware of.
What do you dislike about the product?
Nothing much, maybe to have more retroactive data and the ability to select a date range beyond 1 week at a time would be immensely helpful.
What problems is the product solving and how is that benefiting you?
Identifying areas that need to be improved in our website flow
Recommendations to others considering the product:
Integration with your existing systems will help you make the most out of the tool
Phenomenal sessions and great Glassbox team!
What do you like best about the product?
Session replay abilities are great and the Glassbox team is always available and ready to help. A powerful and valuable tool
What do you dislike about the product?
I would love to have more certification classes
What problems is the product solving and how is that benefiting you?
Visibility into users' struggles and all errors on the website
Recommendations to others considering the product:
Ask for insights sessions - very valuable and can help you reach your business goals
Identify pain points on our webpages
What do you like best about the product?
Very useful for seeing how our customers use our website, it can help us identify pain points on our webpages which we can look to improve. this has a very positive impact on our customer's experience
What do you dislike about the product?
improved playback controls to better be able to fast forward and rewind sessions. Sometimes this takes a bit too long and is not clear and intuitive to newcomers
What problems is the product solving and how is that benefiting you?
Identifying friction points on our web site including slow load time technical errors including AJAX and experience errors such as dead clicks, rage clicks and more
Glassbox is by far the best replay tool in the market
What do you like best about the product?
Helps us identify, and correlate customer experience issues across multiple channels to resolve and optimize CX holistically. I also like the reports and funnels feature. The best tool for CX insights
What do you dislike about the product?
Clear communication with regards to tickets ( issues and feature requests). Provide a thorough and detailed version of release notes for every release.
What problems is the product solving and how is that benefiting you?
Being able to dive deeper into customer experience issues across multiple channels
Recommendations to others considering the product:
The data around a session (not just in it) is amazing
Great team and insightful tool
What do you like best about the product?
I love how many different industries utilize Glassbox and the teams they have set up within the organization dedicated to the software.
What do you dislike about the product?
Show more live examples of how the tool is being used.
What problems is the product solving and how is that benefiting you?
See engagement and have deep insights
Recommendations to others considering the product:
Ask the teams to show you the tool live - very powerful
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