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Great session recording
What do you like best about the product?
I really like the session recording in the solution, it means we can clearly go ahead replay any sessions we have an issue with and understand what our customer is experiencing
What do you dislike about the product?
I would love to be able to capture the entire context of the session and see all what the customer has been experiencing in previous sessions - that would be realy great for us
What problems is the product solving and how is that benefiting you?
Understanding where our customers are struggling and the issues they are having when interacting with us over our digital channels - in this case I mean our website
One of the best analytics tools available today in the market
What do you like best about the product?
Glassbox is literally the only way that I can view certain areas of the site without making a purchase, see exactly what the customer sees, how they interact and use the site, and their habits and actions that we couldn't predict or prepare that Glassbox lets us see.
What do you dislike about the product?
Just getting used to the new layout, and making sure I use all the tools, as so many good areas that we're underutilizing, which is our issue not Glassbox!
What problems is the product solving and how is that benefiting you?
Deep insight inter customer behaviour, issues and actions.
Really Amazing
What do you like best about the product?
I like that I am able to see the replay of my customer's interactions. I like that events are easy to filter on and that there is a lot of flexibility.
What do you dislike about the product?
I can't use the funnels that I created in other reports. Also, the Funnel reports appear to be locked and I can't bring in other widgets.
What problems is the product solving and how is that benefiting you?
We are using Glassbox to investigate why more users are not adopting our site. We are investigating where they are dropping off and the problems they are experiencing before abandoning the site.
A super valuable tool to our product and engineering teams
What do you like best about the product?
The ability to share data with multiple teams as well as the amount of support and training we receive from the Glassbox team. The customer success team is creating a nice report/dashboard for us which makes it easier to find data and export relevant findings
What do you dislike about the product?
I would have liked to use the more technical parts without the need for support but Glassbox is doing a good job with the training so that will happen eventually
What problems is the product solving and how is that benefiting you?
Helping the product/XD/engineering teams to reproduce complaints and bugs coming from our users. We can find and fix issues faster and in a more accurate way
Ability to look into website performance
What do you like best about the product?
The ability to see the journey and see in real-time what happened in every step. Also, it's great to be able to generate actionable insights and share with other teams
What do you dislike about the product?
I'd like to see how we could use this within the design framework
What problems is the product solving and how is that benefiting you?
Understanding root-cause of events and what can we do to improve the user's journey to make it easier to reach different area on the website
Great tool for increasing customer satisfaction score
What do you like best about the product?
The recorded sessions help us identify struggles quickly and fix any problems before it becomes a complaint and reduce the number of calls our customer support receives daily.
What do you dislike about the product?
Raw data scan on reports could be more intuitive
What problems is the product solving and how is that benefiting you?
We saw an Increase in the number of phone calls to customer support and needed a tool that can help us reduce the number of calls by providing visibility into real-time users sessions
Perfect for analyzing users behavior in real-time
What do you like best about the product?
Recording sessions - help to see the user behavior in real-time and understand the root cause of different events. We also use the reports to follow recurring events to optimize the web experience
What do you dislike about the product?
Journey analysis is great but sometimes it's to explain and interpret to the other teams
What problems is the product solving and how is that benefiting you?
Understanding the root cause of events and addressing recurring issues to prevent website abandonment
The amount of data gathered form the site and how any ways you can analyzed is awesome
What do you like best about the product?
The amount of data as well as the way it's presented makes it easy to analyze and share internally. We don't need to tag any events as Glassbox captures everything automatically
What do you dislike about the product?
Some options/sections are not at 2 clicks from the main menu so it'd be nice to add more widgets to the main dashboard
What problems is the product solving and how is that benefiting you?
We wanted to re-brand our website for some time now but couldn't put a finger on what needs to be done to optimize the overall look and feel - Glassbox provided a very simple and immediate solution in terms of visabiliity into what areas of the site should be changed
Reducing errors in the system
What do you like best about the product?
Being able to see exactly what happens on claims to determine errors in our systems this way we can minimize the errors and make sure there is no frustration on the customer side
What do you dislike about the product?
Make it easier to search and sort through recordings it can be a bit much that would be really great for us and our needs and would give us a better experience with the product
What problems is the product solving and how is that benefiting you?
Understanding how customers are using our site and and making sure they have a flawless experience and are able to do what they came for in the first place to our site
Fantastic tool for improving our website and app performance
What do you like best about the product?
What I like the most is the possibility to fully understand the pain points of our website and use it to improve our performance and the amount of data that is captured without the need of tagging
What do you dislike about the product?
It takes time to understand the more technical aspects of the tool but Glassbox provides ongoing training which helps a lot
What problems is the product solving and how is that benefiting you?
Insights on all user's journeys - not just per page. We can understand what causes drop-offs and quickly fix all technical and experience related issues
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