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Its the journeys!
What do you like best about the product?
just getting set up, journeys are proving to be very powerful and are having a tremendous impact on our understating of our unique customer navigation preferences in our website
What do you dislike about the product?
Access to the training material. I've been trying to get setup all day. and sometimes its hard to get started and understand where exactly you need to begin which can be frustrating
What problems is the product solving and how is that benefiting you?
We are using the system today in way which we would not have been able to imagine yesterday, we are seeing the points where our customers are having quite issues which they need to be fixed
See your customer CX
What do you like best about the product?
The possibility to watch the user's work processes
What do you dislike about the product?
Get cross-sectional data about the user.
What problems is the product solving and how is that benefiting you?
Looking for the reasons and zones where users stall as they cant progress
Reporting any issue
What do you like best about the product?
ability to review sessions reporting issues
What do you dislike about the product?
We would like to be able to attach an order id to the sessions so we can find them more easily
What problems is the product solving and how is that benefiting you?
reducing customer resistance on our site by clearing errors
replay session !!!
What do you like best about the product?
True the best thing about Glassbox, is its session replay
What do you dislike about the product?
The performance of the system could be better for us
What problems is the product solving and how is that benefiting you?
Checking into the the rocky sessions of customers and fixing them
Session replay filtered
What do you like best about the product?
Session replay filtered on specific struggle scores
What do you dislike about the product?
The anomaly board is useless w/o assistance in detecting the causes, set alerts, or easily replay sessions where the problem exists.
What problems is the product solving and how is that benefiting you?
Checking into the orb of session our customer have and pooling them for replay to reduce issues on customer side
utilize analytics
What do you like best about the product?
The ability to utilize analytics. helps us drive the value from the system
What do you dislike about the product?
Improvements to Android application masking would be helpful. There's a lag and latency issue at times.
What problems is the product solving and how is that benefiting you?
traveling the same journey our customer takes helps us in looking to there experience
Viewing the session details
What do you like best about the product?
Considering everything - the best ability is bering able to view sessions
What do you dislike about the product?
nothing specific to mention yet to be honest
What problems is the product solving and how is that benefiting you?
being able to solve the troubled areas in the digital channel
Capable Playback
What do you like best about the product?
Playback - the ability to understand why a customer is having difficulties and the chance to identify any bugs
What do you dislike about the product?
Management of attributes. Would be great if we could apply them to multiple applications rather than having to set up the same attribute for each app.
What problems is the product solving and how is that benefiting you?
We have encountered numerous challenges in fixing our website to ensure our buyers have an amazing experience.
Great reports!!
What do you like best about the product?
The Reports bring us perpetual value on how our customer frankly use the site
What do you dislike about the product?
When cloning and sharing a report, it could be easier to find and select specific users.
What problems is the product solving and how is that benefiting you?
jumping in the sessions at the right place to identify loops of customers and solve them
session playback feature is best
What do you like best about the product?
The session playback of general sessions, which our system contains is great
What do you dislike about the product?
At a first glance (still exploring platform), it isn't available throughout
What problems is the product solving and how is that benefiting you?
Looking for any upsell and problems in our website and mobie
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