Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
290 reviews
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Arctic Wolf Networks finds an excellent combination of price, competence, and personality
What do you like best about the product?
Arctic Wolf Networking has been a valuable team member in our company from its inception. Our service staff is immediately available, our inquiries are promptly answered, service options and updates are tailored to our company's priorities, and they are frequently updated. Detection data, compatibility, vulnerability understanding, and reporting have thus far been a valuable addition to our security office, actively aiding in the mitigation of vulnerabilities as well as the rapid resolution of events/potential problems.
What do you dislike about the product?
The AWN web portal interface is the least developed of the products we've explored. We don't perform a lot of data analysis on the interface, so it wasn't a major deal for us.
What problems is the product solving and how is that benefiting you?
The staff is the real secret! AWN's staff is comprised of intelligent, smart, and pleasant individuals, which makes engaging with our concierge service a pleasure. Previous vendor experiences were not always consistent. Spend some time on the dashboard to acquire a sense of the information and what's available. The data displayed on the dashboard is excellent, however it does not cover the entire scope of the product data accessible.
Recommended for Everyone
What do you like best about the product?
The tool is intuitive, it has pre-established rules to enable and disable, depending on the requirement for the team, as well as determining an action on the team when that rule is met. Regarding the programming of custom rules, it must be done with the phyton programming language, which costs a bit of work if you do not master programming, in particular, the dashboard gives you an overview
What do you dislike about the product?
I don't think there is a lot to dislike about this product.
What problems is the product solving and how is that benefiting you?
We have had few incidents where we wanted to understand what's going on in the machines. This really helped us identify which machine had what issues.
Recommendations to others considering the product:
I would recommend this to everyone as it is a nice application and easy to Deploy.
Michelman
What do you like best about the product?
We are very impressed by the customer service.
What do you dislike about the product?
The onboarding took longer than initially planned.
What problems is the product solving and how is that benefiting you?
Security Posture. Additional visibility.
AWN services
What do you like best about the product?
New to AWN. Like their on-boarding and CST. They help us go live within one month.
What do you dislike about the product?
Multiple console to manage. It would be nice all in one.
What problems is the product solving and how is that benefiting you?
Nothing so far.
Onboarding experience with Arctic Wolf.
What do you like best about the product?
Well documented onboarding process. Someone was available every step of the way to answer any questions.
What do you dislike about the product?
Nothing. Our experience thus far has been only positive.
What problems is the product solving and how is that benefiting you?
Vulnerable areas within our business.
Solid Onboarding & Reassuring Service
What do you like best about the product?
Their onboarding process was very thorough. Arctic Wolf provides good documentation & paired us with an effective support team. Their service feels comprehensive and equips us with the layer of oversight that we couldn't handle on our own. Their communication is generally prompt.
The Arctic Wolf dashboards provide useful views into the current state of our environment. The risks section is particularly useful in that it lists the recommended steps to take to better harden your configuration. That it's sortable and filterable by host, issue, or risk makes it easy to pin down next steps depending on your preferred approach. Each risk listed includes background information and general steps to take for resolution.
The Arctic Wolf dashboards provide useful views into the current state of our environment. The risks section is particularly useful in that it lists the recommended steps to take to better harden your configuration. That it's sortable and filterable by host, issue, or risk makes it easy to pin down next steps depending on your preferred approach. Each risk listed includes background information and general steps to take for resolution.
What do you dislike about the product?
Would love integration with even more 3rd party apps and hardware. Detection & Response website and Managed Risk website require logging in separately - would be nice if they were integrated. It might be too much to ask for, but it would be wonderful if the risks list included device-specific advice on how to resolve the listed issues (rather than broad recommendations).
What problems is the product solving and how is that benefiting you?
Scanning current inventory for latent gaps in security. Monitoring environment for unexpected changes in configurations and for potential future incidents.
AWN protection
What do you like best about the product?
Deployment was easier than expected. AWN is able to ingest the log information from our ISP firewalls and give us feedback to request further adjustments from our vendor. Their Concierge team coverage, support, and response are optimal for our IT department. Quarterly reviews with our account manager and analyst help us to stay on track with our initiatives. A plethora of reports assists in presenting our department position when it comes to security with senior managers and our insurance company.
What do you dislike about the product?
The dashboard risk management GUI still could improve areas like whitelisting/blacklisting IPs.
What problems is the product solving and how is that benefiting you?
Discovering the lack of security patches on third-party devices on the network. Moving the reluctant devices to a separate VLAN and contacting the vendor's tech support has helped not only upgrading the devices but to rewrite our renewal contracts with them. Also not having to review the condition of endpoints throughout the day give us time for other projects. The ability to isolate a device from the network when the agent detects an abnormality without human intervention during off-hours is great.
Our Experience with Arctic Wolf Networks
What do you like best about the product?
We always have productive and in-depth calls with our CST and account manager. They are attentive to our requests and supply very knowledgeable answers. I have requested specific indicators to be monitored in our environment and they have always been able to accommodate our needs. Usually it is in the form of a new alert notification sent to us or a new report that is provided on an ongoing basis. I have recommended Arctic Wolf at many security conferences, in person and online.
What do you dislike about the product?
Arctic Wolf Networks has been growing year over year. I have seen their vendor booth or virtual booth appear at many security conferences. However, because of their growth success, we have seen a few members of our concierge team come and go. They do replace the team members with experienced and confident CSTs and we still get great service, so it is not that much of a downfall. You just have to get acquainted with them and they have to get acquainted with your and your work environment.
What problems is the product solving and how is that benefiting you?
24/7 security monitoring
Scanning of end-points in our network
Scanning of end-points in our network
Recommendations to others considering the product:
I would recommend to other organizations of any size that they take advantage of all the security features Arctic Wolf Networks has to offer. It is easy to order a solution and complete the purchase, but make certain that you are engaged in the installation and the deployment of Arctic Wolf in your network environment. Whether it is you or another member of your Information Technology team that is responsible for the deployment, take the time to know the tools. Ask the concierge team to walk you through the process as if they were installing this service in their own business. They can create a plan to assist you in deploying all the features and make sure you understand the logging, end-point monitoring, and integrations with cloud applications.
You Guys Rock! I would totally recommend your products to others.
What do you like best about the product?
I love the Feature enhancements that derive from requests made by customers. Arctic Wolf actually listens to suggestions made from folks in the field that use these products on an everyday basis in different environments. I love how I have all my internal and external scanners in one place and can manage these risks all in one place. We are a small shop and this takes out most of the headache of upkeep. The Scanners are super easy to deploy and I rarely have any issues with them malfunctioning.
What do you dislike about the product?
We have been a customer of Arctic Wolf for quite some time. I have yet to run into something that they were not willing to assist with so far. When we have an issue that needs to be solved, We send and email and their engineers are immediately back in touch with us. I guess if I had to complain about something, they are TOO fast.
What problems is the product solving and how is that benefiting you?
We use Arctic Wolf to automate much of our scans. We can create scheduled scans, as well as continuous scans for things such as wifi networks. This is great as devices constantly connect and disconnect.
Recommendations to others considering the product:
Super Friendly People. They have a great product and are enjoyable to work with to resolve any issues that you have.
A great partner who gives and takes helpful feedback
What do you like best about the product?
the back and forth with our Concierge Security Team. Things we bring up as wants or needs are addressed. And they are helpful with recommendations to us.
What do you dislike about the product?
I wish the MDR product has as much visibility as the Managed Risk side. It feels like you really need both to get full value.
What problems is the product solving and how is that benefiting you?
Visibility both internally and externally. We've been scanning our high value servers for years, but were limited financially on what we could do. Now we are able to scan all of our networks and get feedback from the team on what priorities we should concentrate on first.
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