Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
290 reviews
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Good onboarding and support, but tech lacks some polish
What do you like best about the product?
The onboarding experience was great compared to other security products we have used in the past. They really work with you to get the product fully up and running, which can be a big hurdle to get over. The CST concept works pretty well and keeps regular review of identified issues front of mind.
What do you dislike about the product?
The reporting tools, especially managed risk, leaves a fair bit to be desired. The UI is pretty rough and can be hard to fully understand what we need to do to resolve the identified problem. AW says they know about the issue of their UI and are working on a new version, but before having that I would give a pretty low grade on managed risk specifically. A lot of our time is wasted trying to deal with what often appears to be just a UI issue. The detection of risks and ranking of them has been pretty good though, despite the UI issues.
What problems is the product solving and how is that benefiting you?
Automated security training, automated risk detection and remediation, and automating threat detection and action. All of that while having a supportive team of security professionals to help us through all of these things.
Arctic Wolf Review
What do you like best about the product?
Timely response to security issues and easy to reach out to with any questions.
What do you dislike about the product?
Some alerts do not have enough details and the follow up to our responses can be delayed.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is assisting with NMAP scans to help secure our environment. Additionally, they have recommended many tools that we can use to further secure out environment.
Full service MDR solution. Just the right amount of hands-on.
What do you like best about the product?
They tell us when they see something in our environment. Without the "crying wolf" effect we've seen from other MDR solutions. In other words, they understand what is important, and worth discussion and what is not worthy of bringing to our attention.
What do you dislike about the product?
I don't like the fact that Arctic Wolf's managed risk solution is priced as a separate solution and not included in the suite of our MDR. Including the Risk Management portal with the MDR solution would make it an even more all-encompassing solution for our security needs.
What problems is the product solving and how is that benefiting you?
The main benefits of Arctic Wolf are the outsourcing/off-loading of the monitoring of our network traffic as well as our system logging. While we need the ability to examine this activity ourselves, having an extra set of eyes looking over our shoulder is incredibly helpful.
Arctic Wolf Keeps their Eye on The Ball
What do you like best about the product?
I enjoy the level of engagement with Arctic Wolf. They appear to be consistently focussed on the cyber landscape, and notifying us when they believe our security posture is vulnerable to it. Relevant threats in the wild are identified and communicated to us on a regular basis. Customer service ethos and high level of professionalism is apparent.
What do you dislike about the product?
I don't have a lot to say on the negative side at this point. We look forward to using the risk management scanner and fine tuning its deployment in our environment.
What problems is the product solving and how is that benefiting you?
We are maximizing our incident response capabilities with respect to threats at our endpoints. WE now look forward to enhancing our vulnerability management reporting.
My experience thus far with Arctic Wolf has been positive.
What do you like best about the product?
I appreciate the threat intel received from Arctic Wolf.
What do you dislike about the product?
I would perfer to be able to communicate with them through email rather than always having to submit a ticket.
What problems is the product solving and how is that benefiting you?
Arctic Wolf covers us from a 24/7 monitoring of our network. This outsourced model is efficient for us.
Arctic Wolf helps fill the void for our companies security
What do you like best about the product?
Arctic Wolf alerts us when changes are made in our environment that has characteristics of coming from a bad actor. It helps to identify devices on our network that have security flaws. Monthly meetings to make sure we don't have any issues that need addressing and to keep us informed of security changes.
What do you dislike about the product?
Would like to see Arctic Wolf offer some sort of End Point Protection so when our devices are away from our networks, we know they are being monitored and that the files are being scanned for malware when they are away from the Arctic Wolf sensors.
What problems is the product solving and how is that benefiting you?
It is very beneficial to have the security risks pointed out to us so we can make sure we stay on top of the.
Strong Cybersecurity partner with room for process improvement
What do you like best about the product?
Arctic Wolf has a strong base of logging integration and reporting capabilities. CSOC engineers seem very knowledgeable and responsive to questions.
What do you dislike about the product?
Arctic Wolf should merge the ticketing portal with the risk dashboard into a single pane of glass view for the customer. The executive summary data reports seem limited; it would be nice to see the full breadth of what the CSOC team investigated, not only ticketed events. My opinion is that the customer security journey roadmap is still in development and is in early testing with customers. Quarterly security reviews could benefit from a focus on the security journey, an overview of any day one or high vulnerable exploits in the wild, a quick review of open tickets, review systems hardening, and any general questions between customer and CSOC team.
What problems is the product solving and how is that benefiting you?
Windows patching and vulnerable application visibility. Arctic Wolf has given us visibility into our systems to see where we need to focus on removing or updating specific applications and/or operating systems.
Easy to maintain solution for educating employees about cybersecurity risks
What do you like best about the product?
The Arctic Wolf Managed Security Awareness program was easy to set up and it's easy to maintain. Educational sessions, quizzes, and phishing simulations are distributed regularly to employees without any action required by our internal IT team. The content is short and engaging, and the information is relevant.
What do you dislike about the product?
Updating the list of employees as folks are hired or termed can be a slow process because we need to send an updated list to the team at Arctic Wolf and they use that to update our information. We cannot customize the phishing simulation templates to tailor the messages to our company or industry - though the emails that Arctic Wolf sends are good examples of phishing. I'd like to see an email client add-on which allows employees to easily report phishing attempts to our IT team. These are minor complaints and Arctic Wolf has stated that they plan to work on these enhancements as they continue to develop the Managed Security Awareness solution.
What problems is the product solving and how is that benefiting you?
The cybersecurity education program we used before was hard to maintain and it was difficult to track employee participation and progress. Using Arctic Wolf's MSA program has made it easier to educate our employees and easier to see where our strengths and weaknesses are. It also frees up our IT team to focus on other priorities.
Recommendations to others considering the product:
Arctic Wolf has been easy to work with and you can tell they care about the success of their customers.
Arctic Wolf in a Law Firm
What do you like best about the product?
The best aspect is the quickness of alerts.
What do you dislike about the product?
Some reports/alerts are challenging to understand.
What problems is the product solving and how is that benefiting you?
We are solving the problem of staying on top of security issues. We have realized the benefits of a safer network.
Recommendations to others considering the product:
Make sure you are prepared to invest the time and effort to get everything set up properly.
Good cost effective SOC service provider meets Business goals, Security and IT goals
What do you like best about the product?
They are great at Implementation, Solution blueprint, integration, client support, coordination and management reporting.
After one year of full service, They were real partner to work with our IT team and Security team to identify problems and help to fix from the root.
Their helping hands have improved in-house knowledge of our team as well, which eventually led us to build a purple team capability in-house.
After one year of full service, They were real partner to work with our IT team and Security team to identify problems and help to fix from the root.
Their helping hands have improved in-house knowledge of our team as well, which eventually led us to build a purple team capability in-house.
What do you dislike about the product?
It needs some more effective and targeted communication systems, Asset management tools missing.
What problems is the product solving and how is that benefiting you?
We have a great provider for outsourced Security Operations Center service provider. We have covered all SOC and SIEM-related requirements of PCI using their services. Their monthly checking of external vulnerability reports and security posture overview helped us tightening
the security-related functions in the organization.
the security-related functions in the organization.
Recommendations to others considering the product:
Contact Arctic wolf while deciding on SOC outsourcing service. They will be competitive and meet your needs.
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