Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
290 reviews
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Arctic Wolf - on your side
What do you like best about the product?
Arctic Wolf quickly became my trusted security partner, their concierge service is professional and instills confidence that you have made the right decision to partner with them.
I am alerted and can engage quickly with a professional in triaging any issues which escalate.
I am alerted and can engage quickly with a professional in triaging any issues which escalate.
What do you dislike about the product?
Given that I was keen to engage a third party to work with us on our cyber security stance there isn't much wrong to be honest.
What problems is the product solving and how is that benefiting you?
First of all the Arctic Wolf platform combines all our different security products into a single pane view and then aggregates all the data into a more meaningful analysis of what's going on within my network.
Then, secondly the Observation Pipeline filters through the noise of a busy business network and only alerts me to those data points which really need my attention, with simple alerting rules to keep me in the loop.
Finally, if something is actually happening, the containment process gives me the confidence to know that even out of hours, any issue is going to be shut down as quickly as possible.
Then, secondly the Observation Pipeline filters through the noise of a busy business network and only alerts me to those data points which really need my attention, with simple alerting rules to keep me in the loop.
Finally, if something is actually happening, the containment process gives me the confidence to know that even out of hours, any issue is going to be shut down as quickly as possible.
Easy to implement, serious and professional engagement with Arctic Wolf
What do you like best about the product?
SOC in a sock. Meaning: So easy to use and implement.
Support is very helpfull, and capable.
Intgegration with logs (external as well as internal) is a dream come true.
Support is very helpfull, and capable.
Intgegration with logs (external as well as internal) is a dream come true.
What do you dislike about the product?
Lack of ability to detect data exfiltration (in our curent setup).
What problems is the product solving and how is that benefiting you?
Having a capable 24/7/365 SOC
Arctic Wolf Finds Risks Others Don't
What do you like best about the product?
Arctic Wolf has an easy to use dashboard with relevant, actionable information. They allow IT teams to address risks at a high, or very granular level enabling a team approach withing an organization, all while providing a committed concierge team who seem to always be available and ready to help! Implementation was a breeze and consistent review from the AWN team helps it stay current and working well.
What do you dislike about the product?
Not many things come to mind regarding negatives, but if there was a way to speed up the impact of attempted remediations, that would be helpful.
What problems is the product solving and how is that benefiting you?
AWN finds risks that others don't. They are keeping our environment monitored and patched to a level we could not without them.
Excellent partner
What do you like best about the product?
Amazing customer service, excellent support and services. Incredibly easy integration with a plethora of features. I use their portal daily.
What do you dislike about the product?
Their multi year renewal tiers are a bit odd.
What problems is the product solving and how is that benefiting you?
Arctic Wolf removed the need for us to maintain an internal SOC for a fraction of the cost.
Arctic Wolf helps me sleep at night
What do you like best about the product?
Arctic Wolf's dedicated concierge team is a breath of fresh air.
What do you dislike about the product?
Lack of hypervisor support outside of VMWare and Hyper-V
What problems is the product solving and how is that benefiting you?
AW helps us maintain a secure environment. from our network and cloud services, to endpoint detection. This greatly reduces our risk profile and increases confidence in us as a vendor.
Great personalized experience with Arctic Wolf Concierge Team
What do you like best about the product?
Arctic Wolf offers great detection and response services, and provide real time security monitoring. I like their expert proactive approach to cybersecurity.
What do you dislike about the product?
One downside of can be the cost, which can be relatively high for SMB.
What problems is the product solving and how is that benefiting you?
Arctic Wolf solves the problem of constantly evolving threats using real-time monitoring, threat detection.
MDR G2 review
What do you like best about the product?
What I enjoy most about Arctic Wolf is their collaboration with our organization. We are a small security team in an organization that manages private data, Arctic Wolf is an extension to our team. Our dedicated security team at Arctic Wolf continually provides us feedback, recommendations and overall support as we continue to refine our security processes.
What do you dislike about the product?
The only thing that comes to mind is when I'm in the portal it can be confusing as to where some items are located. This however, can be attributed to my unfamiliarity with the various pages in the interface.
What problems is the product solving and how is that benefiting you?
They are an extension to our small security team which frees us up to do other security related items which may require more of our attention at any given time. They provide threat detection, investigation, and response around the clock which would be difficult for our team currently in the way we are structured.
Arctic Wolf review by rmg
What do you like best about the product?
They help with keeping an eye on potential risks to our environment.
What do you dislike about the product?
None. They deliver what they offer for support
What problems is the product solving and how is that benefiting you?
They give a backup with 24 x 7 support and guidance.
Arctic Wolf is a wonderful company to work with.
What do you like best about the product?
Arctic Wolf has helped our company with security and helped us train our employees not to just click on things and links, has helped with our security in not allowing user to be logged in from certain locations we have scene many hack attempts on accounts from overseas where someone was trying to log in as our users.
What do you dislike about the product?
no dislikes, this product does exactly what you would expect.
What problems is the product solving and how is that benefiting you?
helped with hacking attempts from foreign countries, lets us know when people log in from unfamiliar places so we can verify It was truly them.
Very Thorough
What do you like best about the product?
As my title suggests, very thorough. I used the term "No stone unturned" in another survey recently because that's exactly what I feel every time we interact with them. They have great coverage against my entire stack and give us visibility we never had before. The responce time of the team is great on critical items.
What do you dislike about the product?
Tought to say. I often feel our meetings can drag on, but it becomes very evident why this is the case. They are very detail oriented. If anything, adding a sales pitch at the end of already long meetings can be a bit tedious but I understand they are a business that needs to make money. Tech-wise, they seem to be just in time to meet us where we are, as we adopt new tech.
What problems is the product solving and how is that benefiting you?
Filling visibility gaps is the biggest problem they solve. They also provide excellent threat intelligence and ensure we are positioned to mitigate these threats.
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