Nothing but positive
What do you like best about the product?
We are glad to have an outside set of eyes on our network. The engagement and reporting is well balanced. The interaction with our team is efficient and well-documented.
What do you dislike about the product?
I cannot think of any downsides. Some might find it costly but when compared to another full-time position, it is far from it.
What problems is the product solving and how is that benefiting you?
Arctic Wolf monitors our network and alerts us when something seems questionable. Because of this, I feel that we are more likely to make the small changes that improve our exposure than if we were left to do it on our own. This includes keeping user accounts at appropriate security levels, monitoring network changes that may slip past us, and educating us on best security practices. We are a relatively small shop and we have learned some valuable things about network security through this engagement.
A big help for network monitoring
What do you like best about the product?
Arctic Wolf provides the monitoring and alerting that we cannot do. We get timely email alerts that point out things that we would most likely miss.
What do you dislike about the product?
Sometimes we continue to get alerted even after we have told them a particular item is okay and should be suppressed.
What problems is the product solving and how is that benefiting you?
We do not have the staff to monitor all systems and their alarms. Arctic Wolf monitors our systems and network and alerts us to anything we need to know about.
Wonderful and easy experience!
What do you like best about the product?
Arctic Wolf makes SOC as a Service very easy and enjoyable. Having an assigned Concierge Team makes the experience personal.
What do you dislike about the product?
I feel that Arctic Wolf needs to listen to customers when changes need to be made, especially when it comes to Risk Management.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping us maintain our Security Profile, by supporting our organization 24x7x365. We are a small IT shop with limited employees and many branches to support.
Very good support, excellent visibility, and useful security bulletins
What is our primary use case?
We partnered with Arctic Wolf to provide us with 24/7 monitoring of our mixed environment organization.
Arctic Wolf provides coverage for our cloud servers and services, and remote workforce endpoints.
As a relatively small organization with a lean IT staff, we do not have the bandwidth to dedicate ourselves to security 24/7. While our team is security aware, it is not the daily responsibility of any of our team members. We realized we needed a partner that could provide SOC services for our wide-ranging data sources.
How has it helped my organization?
Arctic Wolf's insight into our environment and notification when something needs our review are key. The Security Concierge Team (along with the rest of the AW team) truly are teammates and allow us to be more security conscious without the expense of adding more internal staff.
Our prior security vendor added little to no value to our organization. The extent of the relationship was monthly reports that we emailed and tended to be inaccurate. Arctic Wolf absolutely provides value on a regular basis with useful reports and actionable recommendations.
What is most valuable?
The visibility into our endpoints is huge.
The data collected is provided in a view that is understandable and approachable.
The quarterly review with our account manager and Concierge Security Team provides good information and also provides a nice overview of the Arctic Wolf roadmap.
The Security Bulletins that Arctic Wolf provides when there is a new threat or zero-day vulnerability are extremely helpful. They explain the issue and provide understandable recommendations with actionable steps.
What needs improvement?
While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with. Having worked in growing organizations, I realize this is likely to staff training/onboarding. Ultimately, my issues are addressed and resolved. Regarding additional features, I'd like to see further refinement of the dashboards. We subscribe to additional services, and the look and feel vary amongst the solutions.
For how long have I used the solution?
I've used the solution 3+ years.
What do I think about the stability of the solution?
We have had very few outages or issues related to stability in the time we've been a customer.
What do I think about the scalability of the solution?
Our footprint is relatively small, however, it appears to scale well.
How are customer service and support?
Technical support is very good trending towards excellent.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We switched from Alert Logic. We didn't find value in the service provided.
How was the initial setup?
Onboarding was straightforward, and the support team was able to address any questions or issues with had during the process in a timely fashion.
What about the implementation team?
We handled the initial setup in-house.
What was our ROI?
Our ROI is good and certainly better than with our prior vendor.
What's my experience with pricing, setup cost, and licensing?
Costs are relatively transparent. Setup/onboarding is project-driven and the team responsible for that is good. The account management/sales team understands the licensing model well and provides good recommendations for your needs.
Which other solutions did I evaluate?
We evaluated Alert Logic's new offering and decided against it based on the cost and prior experience.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Mid-sized law firm
What do you like best about the product?
The log collection and aggregation is very helpful. We feel sufficient monitoring is in place. Concierge team is thorough and very service-oriented.
What do you dislike about the product?
There are still quite a few reports and data sources to wade through.
What problems is the product solving and how is that benefiting you?
We have a relatively small IT staff and would not be able to monitor all our endpoints well without support from AW.
Arctic Wolf MDR is a excellent product backed by top of the line service.
What do you like best about the product?
Our Arctic Wolf Concierge Security Team is excellent to work with. Having scheduled calls to proactively review areas of our environment gives me confidence in the security posture of network.
What do you dislike about the product?
Overall we are very satisfied with the service from Arctic Wolf.
What problems is the product solving and how is that benefiting you?
Having a slim staff we are unable to keep eyes on our environment 24/7. Between the sensors, agents, and logs we are sending AW, they are able to have visibility into all areas of our environment 24/7 and alert us when needed.
An Av endpoint and EDR solution
What do you like best about the product?
Capability to dynamic scanning and customized option make cylance a good protector
What do you dislike about the product?
How everything get detected then for each detection item require exclusion
What problems is the product solving and how is that benefiting you?
Cpu slowness which cause by multiple av solution as well as cheaper rates and subscription
Positive experience with Arctic Wolf
What do you like best about the product?
Having a dedicated Cybersecurity Concierge Team that feels like they are part of your Information Security staff. Being able to have dedicated contacts to contact with any security question.
What do you dislike about the product?
It would be great for Arctic Wolf to have more visibility in the east-to-west traffic inspection on the network. Develop a service that provides this visibility.
What problems is the product solving and how is that benefiting you?
They are solving the problem of monitoring my network 24/7/365. I've realized the benefit of having Arctic Wolf monitoring my network when I can't find staff during off-business hours, holidays, and weekends.
Meets our needs for PCI.
What do you like best about the product?
Incident Alerts & Security Bulletins regarding critical vulnerabilities have been very helpful.
What do you dislike about the product?
There have been a few instances when it took several tries before they found a resolution to an issue we were experiencing.
What problems is the product solving and how is that benefiting you?
PCI compliance surrounding MDR & Audit/Logging
Excellent Value to Improve Cybersecurity Awareness
What do you like best about the product?
Arctic Wolf is a low-impact training partner in better preparing your staff and organization against cybersecurity risks. It is a lower cost option than other competitors, which makes the value proposition compelling.
What do you dislike about the product?
The only downside is that the training videos can seem a little cheesy at times. They are meant to be engaging and to keep the attention of those who especially need the information.
What problems is the product solving and how is that benefiting you?
By offering easy-to-understand videos, Arctic Wolf is directly improving the knowledge base of our employees when it comes to digital threats. This saves me a great deal of time from having to take on this task myself.
