Offers AI features that help improve detection and response capabilities
What is our primary use case?
In my company, we have our own internal MDR as well. I am a salesperson, so I don't use the tool by myself.
I moved from telecom to IT earlier this year. I am very new to the tool, but it sounds great. For our company's clients, the tool increases visibility over the network. Arctic Wolf Managed Detection and Response plugs well into everything. Being able to have that sort of real-time, twenty-four-by-seven help desk that watches over your network and all your devices in case there is some attack or breach that it can contain is helpful.
How has it helped my organization?
Having or hiring someone locally to do all those things that Active Wolf and their team does would cost so much more for businesses. The tool definitely saves money for our company's customers. I think the tool saves time because the customers do not do much work, like doing certain things manually and going through logs.
What is most valuable?
The solution's most valuable feature is the certainty that someone is watching it, and that is the one key thing that I love about the product. Apart from the tool's own local team, somebody is always watching the tool and reducing any risks. The awareness training and all that stuff are good because Arctic Wolf Managed Detection and Response does it all by building such areas.
What needs improvement?
I have heard that the tool doesn't go right to the endpoints. With CrowdStrike, I don't think that it is a bad thing anymore.
For how long have I used the solution?
I have years of experience with Arctic Wolf Managed Detection and Response. As a salesperson, I am meant to sell it.
How are customer service and support?
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your customers. Arctic Wolf is a global company, so you have to make sure that the customer knows that support will take as per whatever is mentioned in the SLA, which can take three days or whatever. I haven't heard any complaints from my customers about the tool's support team, but nobody is perfect. I rate the technical support an eight out of ten.
What was our ROI?
Considering the number of activities that customers have to indulge in, especially with the increase in attacks in New Zealand, I can say that the tool helps save a time frame of seven days.
What other advice do I have?
Speaking about the product's integration capabilities, I feel that I am probably not experienced enough to talk about it. Arctic Wolf Managed Detection and Response is still quite immature compared to other providers in the market. The tool sort of integrates with a few products, but it doesn't integrate with everything.
The AI-driven tool helps improve detection and response capabilities, but human beings also manage it. You need the best of both worlds because AI can't do everything. One can still get false positives with the tool, so you need a human being. You also need AI to protect yourself against attacks.
I probably haven't had enough experience to give a proper opinion, but with my experience this year, I think it is pretty good for its current market. It plays in both corporate and medium-sized companies and corporate-level businesses. The tool is not meant for an enterprise-sized business since there are other tools like CrowdStrike and Splunk, along with more mature solutions.
I rate the tool an eight out of ten.
Provides visibility into the environment, responds to threats quickly, and the documentation is pretty good
What is our primary use case?
The solution helps monitor our endpoints and network traffic. It alerts us whenever something's going down. It has been pretty helpful.
How has it helped my organization?
The product helps with visibility.
What is most valuable?
The agents that are installed help detect threats. The agents give pretty good visibility into what is happening at the endpoint. The response to threats is pretty quick. Depending on the severity, the team sends an email or gives us a direct call. The weekly and monthly reports through the dashboard are helpful.
What needs improvement?
It will be helpful if the dashboard is more granular. The vendor must allow us to see what they see on their end.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten. The product hasn’t gone down since we have had it.
What do I think about the scalability of the solution?
We have around 1000 users.
How are customer service and support?
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's always there to help us.
How was the initial setup?
The initial setup is pretty straightforward. The documentation is pretty good. I rate the ease of setup an eight out of ten. It is a SaaS solution. Two network engineers can deploy the product. We have network engineers and analysts on our team. We make sure the agents are not degraded. Most of the maintenance is done by the vendor.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty competitive.
What other advice do I have?
I will recommend the solution to others. It provides more visibility into the environment. If the staff is pretty short-handed, it helps out. Overall, I rate the product a nine out of ten.
Excellent Endpoint Security product that revolutionized with Artificial Intelligence
What do you like best about the product?
- The product is very lightweight and you hardly notice it when it's installed or analyzing, it barely consumes resources and in this aspect, it surpasses any other brand.
- Its protection is based more on artificial intelligence residing in the agent and not on virus definition updates like other products in its range.
- It has a management console that is very user-friendly and easy to use and implement.
What do you dislike about the product?
- The Endpoint agent (Cylance Protect) is separate from the EDR agent (Cylance Optics) and must be installed separately. I think this takes a significant amount of time if the implementation is carried out on a large number of devices, and it should be improved by unifying the installation packages.
- It does not have installation through unattended deployment, and the deployment must be done from other external tools (via GPO if MSI, or through another product that deploys installations).
What problems is the product solving and how is that benefiting you?
- Protection of equipment (workstations and servers) for small, medium, and large organizations.
- Detailed personalized reports.
- From the EDR, it is used as an Application control by blocking executables.
Arctic Wolf: Robustious and TicTac Alert Logic MDR Alternative
What do you like best about the product?
Arctic Wolf allocates all the tools that enables me to seamlessly hunt, detect and eradicate cyber attacks in our systems.
What do you dislike about the product?
I use it as Alert Logic MDR alternative - I only slightly dislike how it lack enough tutorials for the new SIEM feature.
What problems is the product solving and how is that benefiting you?
Help detect, respond, eradicate and recover from an advanced cyber attack automatically.
Great Service From Arctic Wolf
What do you like best about the product?
I have worked with Arctic Wolf for 6 months in my new position. The security reporting, client support and quarterly reviews have been excellent. The detail in their responses to outstanding questions and issues is consistently delivered. I also appreciate the prompt follow up and genuine insterest in ensuring we have an exceptional cybersecurity coverage.
What do you dislike about the product?
We do not have any issues at this point with the Arctic Wolf service.
What problems is the product solving and how is that benefiting you?
Arctic Wolf provides our detection coverage ensuring our perimeter is actively monitored for any events that could compromise our security.
Piece of mind Security
What do you like best about the product?
White glove service. Dedicated staff always in contact. Ease of dashboard navigation. Integration into our system was seamless. Features from MR to managed awareness. customer support is easy to reach and always helpful
What do you dislike about the product?
Its is not a "dislike" but you do get what you pay for. Artic Wolf's cost corresponds to the service they provide.
What problems is the product solving and how is that benefiting you?
Threat assessment, restricted logins, cyber awareness
MDR that works
What do you like best about the product?
This is a Managed Detection Response service that gives you ease of mind that there is a while team responding to threats. No longer need to rely on a single person in your company to determine on how to handle detected threats.
What do you dislike about the product?
There are some configuration work to be done. As well your company needs a well define security policies and procedures for various types of incidents. Arctic Wolf will not make security policies and procedures for you.
What problems is the product solving and how is that benefiting you?
We have capacity issues when it comes to security analysis and response. Arctic Wolf has filled in this gap for us. They have a whole team of actual humans working 24/7.
Advanced Security
What do you like best about the product?
Automated Risk and Detection of both my internet traffic and my endpoints
What do you dislike about the product?
Dashboards for identified risks can take some time to resolve after the fix
What problems is the product solving and how is that benefiting you?
Prior to AW, I thought I would need a security officer. This product saved an FTE and give better protection than a human
A Great Product
What do you like best about the product?
I like our Concierge Security Team the best. They're always keeping an eye out for things, helping us resolve issues, and they reach out anytime there are critical issues.
What do you dislike about the product?
There is no way to see your active feeds. You have to request the information from Arctic Wolf and then it comes in a CSV with minimal identifying information outside of an IP address. It would be helpful to be able to see the feeds, their status, and add some descriptions to them from the dashboard.
What problems is the product solving and how is that benefiting you?
They solving the issue of having minimal staff at our organization with minimal cyber security training. It also helps us with logs without needing to setup and maintain complicated infrastructure.
Arctic Wolf
What do you like best about the product?
Feel very secure with AW monitoring pretty much all or our business functions.
What do you dislike about the product?
Sometimes the alerts are too much. Our Salesforce integration is mostly what I'm speaking of.
What problems is the product solving and how is that benefiting you?
Alert us of any risks, primarily vulnerabilities for my role.
