We have implemented ActiveWolf due to its more hands-off approach, suitable for our small IT team without dedicated security specialists.
Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
290 reviews
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Used and Approved
What do you like best about the product?
Proactive. They don't just fire fight but look further ahead with lots of calls and engagement.
What do you dislike about the product?
Cost. It is an expensive service but you get what you pay for.
What problems is the product solving and how is that benefiting you?
Arctic Wolf gives us our own security operations center and helps to increase out security posture. We could never house the skills in house that we now have through AW.
Great Product
What do you like best about the product?
It's a one stop shop for all my security and risk needs including security awareness training.
What do you dislike about the product?
I wish the pricing wasn't quite so high.
What problems is the product solving and how is that benefiting you?
Our workforce is on the older side, having peace of mind that security events will be caught by Arctic Wolf and the ongoing Security Awareness Training has been great for us.
Great service for monitoring security.
What do you like best about the product?
Fast notification of events as they happen.
Data and Log visibility through web portal.
Vulnerability ranking.
Ticket response time.
Friendly and Helpful staff.
Data and Log visibility through web portal.
Vulnerability ranking.
Ticket response time.
Friendly and Helpful staff.
What do you dislike about the product?
My only issue is that the scanner can't run on Nutanix AHV
What problems is the product solving and how is that benefiting you?
Arctic Wolf helps us see vulnerabilities in our environment, along with incidents as they happen.
Arctic Wolf MDR Bolsters Defenses
What do you like best about the product?
Arctic Wolf MDR has proven to be a game-changer for our organization and is a key piece of our security program, providing much needed visibility, monitoring, and alerting, 24/7/365. Arctic Wolf is a much-needed augmentation to our small IT/security team, we use it daily.
After firing up the POC we were able to easily integrate many log and data sources right away and were seeing events within the afternoon. The platform and alerting is intuitive and easy to understand.
The concierge team has been great supporting our environment, answering questions and providing ongoing support and updates.
After firing up the POC we were able to easily integrate many log and data sources right away and were seeing events within the afternoon. The platform and alerting is intuitive and easy to understand.
The concierge team has been great supporting our environment, answering questions and providing ongoing support and updates.
What do you dislike about the product?
There is nothing we "dislike" about Arctic Wolf, there is some fine tuning required but as time goes on we are seeing continuous improvements to the configuration.
What problems is the product solving and how is that benefiting you?
Arctic Wolf solves the problem of continuous monitoring where we do not have enough dedicated staff to have our own SOC or to staff all shifts 24/7/365.
Arctic Wolf Partnership.
What do you like best about the product?
Arctic Wolf is a great partner in supporting our IT security mission. They are quick to assist on alerts if we have follow-up questions.
What do you dislike about the product?
Managed Security Awareness lacks the ability to send training message under our company domain causing our employees to question the email as phishing.
What problems is the product solving and how is that benefiting you?
We have regular touch point meets to review our account.
Very user friendly, support staff is very helpful
What do you like best about the product?
Peace of mind and easy to use. Email notifications are sufficient if you organize them coming in.
What do you dislike about the product?
typical upselling, I appreciate knowing a learning of new products but when it doesn't fit its ok to hear no thanks
What problems is the product solving and how is that benefiting you?
is that extra eye out on our network so we aren't relying on our staff to manually monitor things
ArcticWolf - Peace of Mind
What do you like best about the product?
ArcticWolf gives us the peace of mind that our systems are protected and we will be able to keep business operational because of the security they provide. Because ArcticWolf can collect log information from all our security systems, they become the single source for knowing risks within our enviornment.
What do you dislike about the product?
I would like ArcticWolf to find a better way to notify us on security threats. These notifications currently are handled within the ticketing system, so we get email alerts on ticket updates the same as an urgent issues.
What problems is the product solving and how is that benefiting you?
Having MDR is a requirement for our cyber insurance, and ArcticWolf is filling that role. It also provides security alerts with the managed risk features, notifies us when scanners go offline which is an early indicator that we have an issue at an office locaiton, agent alerts from our endpoints when risks are detected, and they analyze log files from our firewalls and end point protection.
Hands-off approach works well with monthly security assistance for network
What is our primary use case?
What is most valuable?
The solution works well for our team as it offers a hands-off approach, which we need. The pricing is okay and comparable to other solutions. We value the hands-off approach as we don't have our own security team. We have monthly meetings with them, where they help us secure parts of our network, which is valuable to us.
What needs improvement?
The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software.
For how long have I used the solution?
I've used the solution for just over a year.
What do I think about the stability of the solution?
There is not much downtime, however, they are sometimes a bit slow in responding with more information when an issue is flagged.
How are customer service and support?
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their response can be slow when we ask for more information.
How was the initial setup?
It took us about three to four weeks to bring it live as we had to ship the sensors to different sites. It probably took a month to be fully up to speed, but that was fine because we needed to onboard it anyway.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options. We value the ease of use and hands-off approach.
Which other solutions did I evaluate?
We looked at the Microsoft service and another solution, however, I can't remember the name of the latter.
What other advice do I have?
I rate the overall solution nine out of ten.
Amazing 24/7 SOC/NOC Support
What do you like best about the product?
Arctic Wolf gives us peace of mind. We know that all of our locations from the network down to the computer level are being monitored 24/7 and we are immediately alerted on any anomalous activity. Arctic Wolf probably saves us from having 3-4 full-time employees to watch all of our traffic and logs.
What do you dislike about the product?
Arctic Wolf is quite pricey. While Arctic wolf does an amazing job, it would be nice if their product was more affordable.
What problems is the product solving and how is that benefiting you?
Arctic Wolf watches all of our networks, servers, and endpoints without us having to worry about bad actors for the most part.
Have up to 2 years of experience in Arctic Wolf
What do you like best about the product?
Its strong in detection and threat intellegent , its has a good databased for modern IOCs together with detection based anomaly behaviour
What do you dislike about the product?
Its does not support query language for flexable threat hunting
What problems is the product solving and how is that benefiting you?
Vulnerablilties detection and atomatic remidatiom for most vuĺnerabilities
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