The main use case I use Cisco Umbrella for is to protect the users' internet navigation.
Umbrella DNS Security Essentials
Cisco Systems, Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Ensures internet navigation safety and boosts productivity
What is our primary use case?
How has it helped my organization?
Cisco features benefit our organization by protecting the navigation of our employees, ensuring they are more productive and secure, and protecting our data through data loss prevention to prevent them from visiting fake websites.
What is most valuable?
The features of Cisco Umbrella I prefer most are DNS protection and traffic redirect.
With Cisco Talos's threat intelligence, we reduce the impact of malware traffic in our network, and we currently see the behavior of equipment and choose the correct sites.
Cisco Talos has helped us reduce the impact of malware traffic. We can see the behavior and choose the correct sites.
We're currently testing secure access with Umbrella in order to secure access to core applications.
It's a product that the user doesn't even know is there, even though it is protecting them. It's not hard on the equipment. And, for us, it centralizes everything, which improves productivity.
With the Experience Insights feature of Cisco Secure Access, we've seen impacts on the management of user connectivity by allowing us to deliver safe connectivity. We are testing the Secure Access product with Cisco Umbrella to improve our connectivity with our users in order to secure access to the corporate applications.
Cisco Umbrella is in the cloud, which is nice.
What needs improvement?
Cisco Umbrella could be improved by making the policies more granular, as in some cases, it's difficult to find the correct link to open a specific site securely.
For how long have I used the solution?
I have been using Cisco Umbrella for about four years.
What do I think about the stability of the solution?
The stability and reliability of Cisco Umbrella are good. It has supplementary products for Secure Access, making it advantageous as a bundle. We don't have problems with Cisco Umbrella other than defining the users' profiles to be productive, but once the profiles are set up, it's done.
What do I think about the scalability of the solution?
Cisco Umbrella scales very well with the growing needs of our organization. It is very easy to increase the implementation of Cisco Umbrella, being centralized and with an image of our computers, the Umbrella client is installed, making it simple to just provide the computer to our employee, and they commit to growth as the company grows.
How are customer service and support?
I evaluate customer service and technical support as excellent, as I have technical support from our partner, who helps us incredibly. On a scale of one to ten, I would rate it a ten.
Which solution did I use previously and why did I switch?
Prior to adopting Cisco Umbrella, I was using another solution called Websense, just to block by categories.
How was the initial setup?
At the beginning, as with everything in life, it was a bit hard. It's hard when you don't know the solution. Now, it's very soft, very easy. Any changes are easy to make.
What was our ROI?
I have not seen a return on investment with Cisco Umbrella, as I didn't calculate it in practice. I know that having Cisco Umbrella is better than not having it, especially since I have few people to administer, meaning without it, I would need more employees to help me apply policies and review the laptops of the employees.
What's my experience with pricing, setup cost, and licensing?
The pricing has been fine.
Which other solutions did I evaluate?
Before selecting Cisco Umbrella, I considered other solutions such as Palo Alto and Check Point.
What stood out to me in the evaluation process, both positive and negative when comparing options, was the charging or performance impact on the computer with the agent, which was a concern, but also the simplicity of installation without impacting the final user, along with the strong brand support from Cisco and Talos, which ensured that the inspection of URLs was very good.
What other advice do I have?
We did not purchase the solution on AWS Marketplace.
I rate Cisco Umbrella a nine out of ten.
Endpoint security successfully prevents ransomware attacks and ensures low latency
What is our primary use case?
My main use cases for Cisco Umbrella are basically endpoint security. We managed to stop some ransomware attacks thanks to Cisco Umbrella.
How has it helped my organization?
The Secure Internet Gateway benefits my company because now our whole traffic goes to the Umbrella Cloud and it gets checked there, so nothing malicious is coming into our network. Cisco Umbrella can stop it there super quickly. It's amazing.
What is most valuable?
My impression of Cisco Umbrella's Secure Internet Gateway is that it's awesome. I understand that my company got a Secure Internet Gateway a couple of months ago. When we first deployed it, we didn't have a Secure Web Gateway, however, it's excellent. Our traffic now goes to the Umbrella Cloud. It's checked there, so it's fantastic.
We are based in Argentina with a data center in Brazil, so the latency is really low, which is fantastic.
Secure Internet Gateway is a super powerful feature. There's definitely something rewarding about using Cisco Umbrella at the end of the day. For example, I saw it stop a ransomware attack right in front of me. I was extremely nervous when I saw the ransomware attack. Cisco protected us.
It's a really powerful solution that's really easy to deploy.
What needs improvement?
It's somewhat pricey for us, however, it's an awesome solution. If they did lower the price, maybe that could be something for improvements, maybe for the whole Cisco portfolio, thinking of Argentina and those kinds of countries.
For how long have I used the solution?
I have been using Cisco Umbrella for around a year and a half, approximately.
What do I think about the stability of the solution?
Regarding the stability and reliability of the platform, it is super stable. I have experienced no problems at all.
What do I think about the scalability of the solution?
I don't know how Cisco Umbrella scales with the growing needs of my company. That's up to our network administrator. Cisco Umbrella hasn't had any problems with scalability.
How are customer service and support?
We never had to contact the TAC for any kind of issues with Cisco Umbrella. We haven't had any issues with Cisco Umbrella yet. When I did need to contact the technical assistance team, they were extremely quick. It's an awesome service. From my experience with the support, I would rate them a nine out of ten.
Which solution did I use previously and why did I switch?
We did not really consider other solutions before choosing Cisco Umbrella. We are super Cisco-focused in my company. Before Cisco Umbrella, we didn't have anything. We got hit with a ransomware attack and then we deployed Secure Endpoint. We deployed Cisco Umbrella. We deployed Duo, so we are super Cisco-focused.
How was the initial setup?
I would describe the experience deploying Cisco Umbrella overall as super easy. It was awesome. It was lovely to deploy it.
What was our ROI?
I have seen a return on investment when using Cisco Umbrella. Since we are Cisco distributors, we got it for zero dollars, so we didn't pay anything for it.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, the setup costs, and the licensing of Cisco Umbrella, it's somewhat pricey for some customers. That said, it's worth the cost. It's a super powerful solution. We come from Argentina, which is a different country than the US, so our lifestyles are different.
Which other solutions did I evaluate?
We did not really consider other solutions before choosing Cisco Umbrella.
What other advice do I have?
I have not utilized the Experience Insights feature of Cisco Secure Access. I don't really see it on a daily basis. I just configured the solutions now to sell to our customers, so I don't know what could be enhanced. My customers actually only give me good feedback about Cisco Umbrella, which is great.
I would rate Cisco Umbrella a ten out of ten overall.
Efficient traffic handling and enhanced threat protection enable streamlined DNS management
What is our primary use case?
My main use cases for Cisco Umbrella at this company are DNS security and preventing users from getting to websites that we deem not safe for their consumption and system protection.
How has it helped my organization?
The features of Cisco Umbrella benefit my company by allowing us to do protective DNS instead of URL filtering, which lets us avoid having to backhaul traffic and run it through a firewall in a data center. We can send that traffic out through our local WAN sites' egress internet circuit, and let that traffic natively be done in Cisco Umbrella in the cloud versus having that extra backhaul.
What is most valuable?
I don't know that there's a specific feature of Cisco Umbrella that I prefer most; I appreciate everything about the package. It's a secure source for DNS, and the way it does the proxy is very efficient for segmenting internal DNS results versus external.
What needs improvement?
I don't have an answer for how Cisco Umbrella can be improved, as it has been some time since I've worked with it. We're just rolling some of this out. We need more time to assess.
Hopefully, it works with the Canvas and starts feeding results into the AI canvas. That would be excellent.
For how long have I used the solution?
At this current company, I have been using Cisco Umbrella for two months, and before that, I used it for about four years.
What do I think about the stability of the solution?
Regarding the stability and reliability of the Cisco Umbrella platform, I have experienced no issues; it performs as advertised.
What do I think about the scalability of the solution?
Cisco Umbrella scales effectively with the growing needs of my company; it's excellent, and I have experienced no issues.
How are customer service and support?
I haven't had to make any technical calls regarding customer service or technical support, so we are satisfied.
Which solution did I use previously and why did I switch?
We are moving away from Palo Alto to Cisco, and we have to do a one-to-one swap first to get new firewalls in before licensing runs out on the old firewalls.
Once that is complete, we will move to our SIG rollout. The main differences between Palo Alto and Cisco Umbrella are that many features Palo offered were always purchased separately, whereas Cisco includes all of those features at less cost compared to purchasing them individually from Palo.
How was the initial setup?
We're currently migrating to Cisco from Palo Alto. Overall, the deployment has been good. It's simple, and there are a lot of white papers out there. There's not a lot of mystery. It just works.
What was our ROI?
From my point of view, the biggest return on investment when using Cisco Umbrella is that it helps simplify multiple verticals. We don't have a direct impact on DNS, however, it helps simplify the other teams' external DNS resolution, which makes their job easier, so they don't have to seek assistance from me, making my job easier as well.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup costs, and licensing of Cisco Umbrella has been that it's considerably cheaper than Palo. They did an excellent job when they came to the table and were very competitive.
What other advice do I have?
I have not yet utilized the experience insights feature of Cisco Secure Access.
Cisco Talos threat intelligence significantly influences my company's ability to act against emerging threats, giving us the chance to patch our side or take precautions when zero-day vulnerabilities emerge. Talos has been around forever; it's the largest non-governmental source of data on exploits available.
We're not at zero-trust yet. Cisco Secure Access will be playing a big part. Secure Access will play a big part in our identity, and it will tie in with ICE and posturing, feed our firewall information, and integrate with Splunk.
I own Cisco Umbrella's Secure Internet Gateway, however, we have not rolled it out yet. I'm looking forward to Cisco Umbrella working with the Canvas that we just saw at the Keynote this afternoon; if it starts feeding those results into that AI Canvas, that would be fantastic.
I saw the Cisco Insider, however, I am not familiar with what it is.
I'd rate the solution ten out of ten.
Ensures comprehensive protection with seamless threat logging and efficient policy management
What is our primary use case?
My main use cases for Cisco Umbrella are mostly for DNS security, ensuring we have policies in place to block anyone going to bad sites, as well as anything that comes up that we're not always watching to make sure they get blocked.
What is most valuable?
My favorite feature of Cisco Umbrella is probably just the DNS and the fact that when a security threat happens, all of that gets logged in their Umbrella portal, and it's very easy to find who's been accessing the site and how many people have accessed it, so that we can go to them and make sure they're not compromised.
The features of Cisco Umbrella benefit my company by providing less time to search for things through logs, to look for what we need. It's just one place to go, and we just search for it, and we find it really fast. The fact that there's a virtual database that has all that information is great on our portal.
What needs improvement?
I think Cisco Umbrella can be improved a lot. We've noticed some issues with the SWG where, when I'm connected, it thinks I'm in Miami, Florida instead of Savannah, Georgia. So when I go to weather.com or something else, it shows up for Miami, which is not where I'm at. That's one thing I think we could find ways to treat that traffic so that the person experiencing it is shown where they really are and not somewhere else.
For how long have I used the solution?
I've been using Cisco Umbrella for probably seven years now.
What do I think about the stability of the solution?
The stability and reliability of the Cisco Umbrella platform have been great. I have open cases with support, and they've been very supportive and helpful, allowing us to send information out there and get issues resolved, which is great.
What do I think about the scalability of the solution?
Cisco Umbrella scales really well with the growing needs of my company, bringing the ability to ensure that people are safe and connected. I'm hoping that at some point we could get Cisco Umbrella on people's phones, so when they search on their mobile phones, they're protected. That's probably the only downside—there's not a product out there for mobile devices yet.
How are customer service and support?
Their customer service and technical support have been great. When we open up tickets and get that in place, they are very responsive and come up with solutions that work for us.
Which solution did I use previously and why did I switch?
We didn't consider other solutions before choosing Cisco Umbrella because it's really the only one that we know works for us. There are other solutions, but as a smaller company, we find Cisco Umbrella tailored towards small businesses, allowing us to get specific features DNS and SWG without having to buy a huge product that we may not use.
How was the initial setup?
I would describe my experience with the deployment of Cisco Umbrella as very straightforward. It's easy to launch; the policies are really easy to set up. You just go to one dashboard, set everything up, and it's done with one click.
What was our ROI?
The biggest return on investment when using Cisco Umbrella for me is the ease of use of the fact that we've deployed this with our Cisco VPN Secure Client, so every computer has the Umbrella module in it. Each of our devices has that module in it that makes it connect automatically, and we're really happy with how easy it is to deploy and send it out to our firm.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing of the Cisco Umbrella solution has been great. We use the Cisco Security EA, so everything's through the Enterprise Agreement, and that's been great to sign up for. We've bundled that with our firewall stuff and our VPN, which brings the price down and adds the ability to grow. As we add more people, it automatically adds the necessary licenses for us, so we don't have to keep coming back and saying we need more.
What other advice do I have?
The features of Cisco Umbrella benefit my company by providing less time to search for things through logs, to look for what we need. It's just one place to go, and we just search for it, and we find it really fast.
My impression of Cisco Umbrella's Secure Internet Gateway is that it's great because we use that a lot in our really small branch offices, which means we don't have to deploy firewalls to those locations. They can connect using SWG to get internet access, but they're also protected without having a physical firewall in each location.
I assess the Cisco Secure Access solution as probably good to integrate, but we haven't really gone that far yet, so I'm hoping at some point we will. I'm hoping that once we get there, it'll be a lot easier to manage.
Cisco Talos threat intelligence influences my company's ability to act against emerging threats by being more of someone else watching it, and we're not having to pay attention to things, allowing us to concentrate on other stuff within the company. We're not having to micromanage our security, Talos takes care of that, and sends out updates to us, which is great.
I think it's just such an easy device to use, making my job easier by allowing me not to worry about threats coming in, and the fact that we can just easily block or accept things.
On a scale of 1-10, I rate Cisco Umbrella a 10.
Umbrella for DNS
Cloud deployments become intuitive and training staff is simplified
What is our primary use case?
My main use case for Cisco Umbrella is network deployment.
How has it helped my organization?
The features of Cisco Umbrella benefit my organization by making deployments easier. It's easy to deploy for our lean networking team, and it's easy to train my guys on.
What is most valuable?
We run a real lean networking team, and cloud deployments are super easy. We can just drop ship devices and configure them as they spin up, making it easy to train my staff.
Cisco University has a great platform for training my staff with learning credits, and I think that's an awesome resource.
The API is wonderful. We just spin up a script that makes deployment and provisioning simple.
Cloud deployments are easy as such as pushing and copying configurations and pushing new profiles.
Cisco Talos is just nice to have in terms of that extra layer overview, especially since it's integrated with our Cisco environment.
What needs improvement?
From my perspective, I would Cisco Umbrella to give more exposure to my sales engineers. I know I can call them whenever I have an issue, however, more frequent meetings would be awesome. I just want more time spent with them.
I don't have any additional features that should be included in the next release or any features that I use now that could be enhanced.
For how long have I used the solution?
I have been using Cisco Umbrella for quite a while, since before I started on the network team, for four or five years.
What do I think about the stability of the solution?
My assessment of Cisco Umbrella's stability and reliability is that we had one issue with Cisco a couple of months back, where something got pushed to our Meraki firewalls, and we had to disable IPS and AMP. That was problematic, however, we have our own on the other end of the firewall, so it wasn't a huge deal. It was a simple fix; you go into the cloud, check two boxes, and you're done.
What do I think about the scalability of the solution?
Cisco Umbrella scales incredibly with the growing needs of my organization. The new, constantly updating environment, along with new changes and releases they announce, shows that they communicate effectively with us about end-of-sale, end-of-life, and lifecycle management. I really appreciate Cisco always having the next best thing.
How are customer service and support?
I would evaluate the customer service and technical support as about a nine. My biggest concern, and I'm sure everyone's biggest gripe with TAC, is just turnaround time. If you open a case in the evening, you might get an agent in another region, and then your ticket cycle only goes from 5:00 PM to 10:00 PM when you're out of work. Now I know to open cases the next morning unless it's pressing.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used Ubiquiti before Cisco Umbrella. What led me to consider the change from Ubiquiti is that we needed more robust support and a more robust infrastructure for our network. Ubiquiti is not good for the home and terrible for a business. I came from a Juniper environment previously.
How was the initial setup?
The deployment is easy to automate. The API is wonderful. We just spin up a script and then it makes deployment provisioning as simple as that. On top of that, the cloud deployment's easy as well. We're just pushing copying configurations, pushing profiles.
What was our ROI?
I have not seen ROI with Cisco Umbrella.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing is that licensing is it's always a pain point; that's probably everyone's biggest gripe about Cisco. The licensing can be a little confusing and sometimes it can be expensive, however, I honestly don't have any complaints. Coming from a multi-vendor platform network, it was a nightmare, so having it all consolidated to one vendor makes it hard to complain.
Which other solutions did I evaluate?
Before selecting Cisco Umbrella, we had considered Aruba and Juniper, and I came from a place where we implemented Juniper. Someone had suggested Ubiquiti, so there were additional considerations and other vendors, but honestly, I prefer Cisco. What stood out to me in the evaluation process when comparing the options was that cloud deployments were huge and amazing. It's intuitive and easy to learn, so it just made sense to me.
What other advice do I have?
The product wasn't purchased on AWS Marketplace.
The advice I would give to other organizations considering Cisco Umbrella is to give it very thorough research; reach out to your sales rep and exhaust them with any questions you have. They have an awesome engineering support team, and each sales rep is incredibly knowledgeable. They answered everything we had.
On a scale of one to ten, I rate Cisco Umbrella a ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Efficiently manage website access with user-friendly dashboard reporting
What is our primary use case?
My use cases for Cisco Umbrella in my company are basically to allow and block URLs, to block websites, mostly external websites, and to allow or block accordingly.
What is most valuable?
The feature I appreciate most about Cisco Umbrella is the dashboard and how easy it is to see the reporting, what is blocked and allowed, and it makes it very user-friendly. The dashboard and the reporting functionality are standout features. Cisco Umbrella has improved my company as it makes it very easy to allow or deny any URL, websites, and internal communication, and it is very easy for the administrator to use.
What needs improvement?
I am unsure how Cisco Umbrella can be enhanced, but sometimes there are some lags, and I have to refresh multiple times to access parts of the dashboards. Sometimes the dashboard pages crash and I'm not sure why, so that's one area for improvement. However, this doesn't happen frequently.
For how long have I used the solution?
I have been using Cisco Umbrella for two years personally, and enterprise-wise, it has been in use for approximately four to five years.
What do I think about the stability of the solution?
Cisco Umbrella is stable and reliable. Sometimes, for whatever reason, some features on the dashboard crash, and I have to refresh, but I wouldn't say it's significantly hurting the functionality. It's just something to improve.
What do I think about the scalability of the solution?
Cisco Umbrella is very scalable. We use it with multiple customers, and my customers use that solution. It's very scalable, and I've heard from other teams within my company that it's been used at least with a few teams.
How are customer service and support?
My experience with customer service and technical support for Cisco Umbrella has been minimal, which indicates that's a good thing. If I don't need to go to support all the time, that means the product is working fine, so I'm very happy with them.
Which solution did I use previously and why did I switch?
I did not use another solution in my company before choosing Cisco Umbrella that does the same things.
What was our ROI?
From my point of view, the biggest return on investment when using the solution is that it makes it a lot easier to delegate some of the tasks that were traditionally used, such as building policies on the firewalls and doing it through Cisco Umbrella. This aspect cuts a lot of time, resulting in significant time savings.
What other advice do I have?
I have not utilized the experienced insights feature of Cisco Secure Access. I am not sure how Cisco Talos Threat Intelligence influences my company's ability to act against emerging threats. As an administrator, I see there's a threat and I'm not going to allow those websites for my internal users to access unless they specify why they need to go to that website.
Cisco Secure Access is doing its intended purposes. If I don't hear a lot of complaints, it's probably doing something good. It's one of the products that I have the least issues or complaints with, which is why I don't interact much with support. I haven't used the Secure Internet Gateway feature of Cisco Umbrella and cannot assess it.
I would rate Cisco Umbrella a nine overall from one to ten.
Strong security features impress but brand recognition needs development
What is our primary use case?
Securing the remote worker is their predominant use case, as clients are using it for securing the remote worker to securely access both internet and private applications, and DNS security is part of that.
What is most valuable?
The most beneficial feature is that Cisco Umbrella has moved to something called Secure Access, which is a full-fledged SASE solution. It is a cloud-delivered service where you can have firewall as a service, CASB, and there are multiple options and solution sets for this. The best possible thing is that it is very easy to deploy, easy to configure, and very fast to get onboarded with a customer because this is a cloud-based service.
Cisco has Talos threat intelligence feeds, which come free with any of the Cisco security products. If the customer has Cisco security products, they get Talos threat intelligence feeds free of cost, and through these feeds and AI-driven updates, the organization is protected as they receive information on the latest threats updated on a daily basis.
What needs improvement?
If you are experienced enough, then it is simple to install, but if you don't have much experience, then it may become a little difficult. That is why we deploy it in our COE first and then go and deploy it at a customer location, but overall it is not that complex.
For how long have I used the solution?
I have been selling Cisco Umbrella for two to three years now.
What do I think about the stability of the solution?
Cisco Umbrella Secure Access is pretty stable in my mind, and we have not seen many glitches that would have interrupted services at customer locations.
What do I think about the scalability of the solution?
It is a scalable product. You can scale up as your users grow and buy more licenses quite seamlessly.
How are customer service and support?
Cisco is pretty good, and I would rate their support as good.
What was our ROI?
It is a value for money product for sure. However, it does not have that kind of awareness plus brand within the customer, as they are influenced more by brands such as Palo Alto or Fortinet. Cisco is a big brand in the networking domain, but in security, they are pushing a lot and improving day by day, though still, Palo Alto or Fortinet are more sought after.
Which other solutions did I evaluate?
Typically it is the Cisco solution we sell most, which is the NAC solution called ISE, so from a NAC solution perspective, most of the customer locations we have sold Cisco solutions.
We sell Cisco Secure Access, we sell their endpoint solutions, and we sell XDR, so we are a big partner to Cisco as well.
What other advice do I have?
Cisco security products are quite competitive, but it depends upon the time of the day. If you ask them at a quarter end, you get pretty attractive pricing.
I have heard about AI features in Cisco Umbrella, but I will have to possibly study a little bit more about it. Nothing comes to the top of my mind at the moment, but I can provide further insights later.
The integration capability is pretty good. It is very good and comparable to other peer groups.
I would rate my overall experience as a reseller with Cisco Umbrella as a seven to eight.
Good
DNS security improves mobile security posture for enterprise users
What is our primary use case?
The primary use case for Cisco Umbrella is DNS security.
What is most valuable?
The most valuable feature of Cisco Umbrella is its DNS security. It is beneficial for end-users, particularly mobile users, as they benefit from the enhanced security posture provided. The solution helps in improving the security posture mainly because mobile users benefit from security.
What needs improvement?
I do not interact with the product on a daily basis, so I will not be able to provide detailed insights into potential improvements. However, the prices need to go lower. The price of technology is just crazy.
For how long have I used the solution?
I have been working with Cisco Umbrella for more than five years, at least five years.
What do I think about the stability of the solution?
I will give stability a score of seven out of ten, as there are some glitches from time to time.
What do I think about the scalability of the solution?
I would give the scalability a score of seven. It seems adequate for our needs.
How are customer service and support?
Technical support from Cisco is okay. I do not have a problem with it. However, sometimes, it takes a while to get a response, and the team can be very rigid.
How was the initial setup?
The setup process was simple and not too complex or complicated.
What's my experience with pricing, setup cost, and licensing?
The prices need to be lower as the current pricing is exceedingly high.
Which other solutions did I evaluate?
The main competitor for Cisco Umbrella on the market is Netskope Security Cloud Gateway. I prefer Netskope Security. Its security capabilities are more favorable to me.
What other advice do I have?
Overall, I rate Cisco Umbrella an eight out of ten.
While my use case is primarily for mobile users, the entire enterprise can benefit, whether they are mobile users or not. The benefit is across the board.