We're an MSP. We implement it for customers, and we also use it in our organization.

I'm not a technical guy. From my perspective, as an executive, it gives us more peace of mind knowing that our traffic is secure. There's basically an extra layer of security for all our traffic, so our customers' data is secure, and our own data is more secure. There's just peace of mind for me.

It does a pretty good job of securing the infrastructure from end to end. We're happy with it. That's the internet gateway security that we sell. There are other competitors out there, but it's agnostic to equipment. It very easily integrates with our customer base, which is mostly Meraki. The dashboard and reporting are very easy and very transparent for our customers, so we can do a good job of explaining to them their issues, what's been mitigated, and what're the advantages. They have visibility over why they're paying for this service.

It has helped us to consolidate tools. We use most of Meraki. It's from top to bottom, so everything is in a single pane of glass.

It has definitely saved time and money. We're able to onboard a customer for a trial in minutes, so after a sales pitch call, we can onboard them the same day. That's pretty amazing.

It has improved our cybersecurity resilience to the point that we haven't had issues. In security, not having issues is very good. We're able to keep up with the threats with a partner like Cisco and make sure that the best practices are met both at the on-premise level with the firewalls and then over the cloud. When they're not in the office or when they're remotely working, everything is secure.

For our scope or type of customers, which are retail customers with many branches, as an MSP, we take care of everything related to security. It allows us to manage many customers at the same time, and it allows the customer to focus on the other aspects of their business and leave the cybersecurity and networking to us.

For us and for customers, it's the ease of integration with Meraki. It's just a couple of clicks. That allows us to deploy very fast, and it doesn't change the way a customer uses his service. It's just more secure.

For us, as an MSP, the initial licensing changes were a roadblock, and they still could be a lot clearer. Specifically, it's an honor-based licensing system. We'd like it to be more specific to our traffic or our users so that we can make sure that the customer is paying for all their licensing.

We've been using Cisco Umbrella for about a year.

We've implemented it for maybe a thousand users.

That's pretty good. I'd rate them a nine out of ten. More Spanish would be better for our techs. We're based in Panama.

We've tried other products and other gateways from Fortinet and Arbor. We chose Cisco Umbrella. The most important thing for us is that we're fully Meraki stack. We have thousands of deployments of Meraki, so it's very easy for us to implement. Our customers are long-time Meraki users, so they're very comfortable with the Cisco stack.

It's deployed on the cloud, but I wasn't involved in its deployment.

We've seen an ROI with this product.

In terms of licensing, we're not able to be extremely clear with the customer because it's based on their reporting. It's not based on the actual traffic. If they say they have 50 users but they have 80, we'll just buy for 50 users. That's something where we'd like to have more flexibility.

Overall, I'd rate Cisco Umbrella a nine out of ten. There's always room for improvement, but it's very good.

My company's biggest use case for Cisco Umbrella is for DNS security protection for five years. A year and a half ago, we were able to upgrade and upsell a project to Umbrella's SIG. So, now we're working on a new upgrade to new packages, including Citrix ZTNA.

In my opinion, DNS protection is basic for most customers. But the simplest way to protect web traffic is with its functionality, like SWG.

L7 and the firewall in the cloud are good features. We always hear good feedback from our customers.

I'm hoping for the conversion of Cisco ZTNA's features from Duo to Umbrella. This feature was announced at Cisco Live. I think Cisco is now on the right way to being the most competitive against some vendors like Netskope and Zscaler.

I have been using Cisco Umbrella since somewhere between 2014 and 2015.

Stability-wise, I rate the solution a nine out of ten. I only saw an impact once on its stability, and that was when I was working five years ago in the support in Johnson & Johnson environment, and Johnson uses SIP security for everything. So, one of the things was that in the bank that uses it, it was miscategorized in Cisco Umbrella. After I did investigations, I found that the problem was not in Cisco Umbrella. The problem was with the bank because they needed to split the data centers in Umbrella, and Umbrella could not recognize the object.

Compared to the past, in my opinion, Cisco's support is better nowadays. The policies have decreased a little, in my opinion, but it still offers the best support in IT. This is common feedback from customers, including the ones that complain about Cisco's partners, but at the same time, they say its support is better than all different competitors. I rate the support an eight out of ten.

In my company, we are partnered with one of the competitors of Cisco Umbrella.

We sell Cisco since we are one of the biggest partners of Cisco in our region, Latin America. Also, I think that Umbrella is a good solution. But Cisco should have considered improving it in the last few years. For example, if you compare Cisco Umbrella against McAfee, Zscaler, or Netskope, three years ago, Umbrella had a lot of the main features for the market drive, SSE, DLP, l7 firewall, and ZTNA. So, now I think Cisco Umbrella has everything to show and be the next leader partner.

I wasn't involved in the solution's setup phase. I do the sales in my company, and the ones responsible for deployment in my company are from another sales team. In the past, during the initial years of Cisco, I was involved in deployment.

Regarding the ease of deployment, I am 100 percent sure that it is the easiest solution. Also, I have already worked before, even in Cisco Portfolio.

My customers have seen an ROI using the solution, mainly considering the time it shows the attacks and what the threats are. Personally, I saw a presentation to suppliers with the title stating SaaS is the newest SOC's best friend, and this is a reality. I have a customer, the biggest bank in Brazil, and they adopted Cisco Umbrella's DNS Security Advantage as one of the main features in the SOC, which is integrated into the bank, which is one of the most valuable for the customer.

Cisco Umbrella now has a good price in the basic packages. When it comes to Cisco Umbrella SIG Essentials package and Cisco Umbrella Secure Internet Gateway (SIG) Advantage package, it depends on whether the project has a good price or not. For example, we are not able to choose the SWG feature without l3 and l4 firewalls. Some vendors have that possibility. So, we know this has a price, and this has value for the customer. But most of my customers that are using Umbrella SIG Essentials don't have l3 and l4 firewalls. So, this is a problem.

With the new features that are being introduced in Cisco Umbrella, I think we will have a new price list, and maybe things could change. Considering Umbrella for the SIG Advantage package and full feature competition against ZScaler or Netskope, they need to add all their packages. Usually, the SIG Advantage package has a markup price.

When it comes to securing my customer's infrastructure from end to end so that they can detect and remediate threats, I would say that, in general, I have had a good experience. Sometimes, just enabling Cisco Umbrella POV and the fact that DNS trust is going through Cisco Umbrella is the easiest way to show and close a lot of bad traffic nowadays. Also, 80 percent of campaigns use any kind of malicious DNS infrastructure. So now, it's very, very easy to detect such traffic.

Cisco Umbrella has helped customers consolidate any tools and applications. I say this because, with Umbrella, it is very easy to see what the users are using through the internet, especially with the basic packages.

Speaking about what effect Cisco Umbrella's ability to consolidate tools or applications has, I would say that, in general, it is easy to see what Umbrella is blocking. In some cases, for example, customers who have used traditional endpoint security solutions sometimes think that they are safe because they didn't have any alerts using that. But when these customers implement Cisco Umbrella, they realize the real scenario. It has a positive impact because today, it is able to see the real traffic and the really bad things that are inside their networks.

Regarding whether Cisco Umbrella helped to improve cybersecurity, I would say that with Cisco Umbrella, it is easier to handle the incidents because they have more information that should handle the problems and improve security in general. The base, or the first layer, I think, is the way you improve resilience.

I rate the overall solution a nine out of ten. After Cisco Channel Partner program's release, I may probably rate it a ten out of ten.

Our primary use case is for filtering and security reasons. We send our DNS queries to Umbrella. It will see if we go to a site that has malware or a virus and it will stop it. It detects if the URL has malware.

The multilayers of defense have improved my organization. We have a lot of defensive layers and DNS queries from Cisco is one of them.

The most valuable feature is its ability to detect if a URL has malware or is vulnerable.

I would like for their support to be faster.

We have been using Cisco Umbrella for six to seven years.

I have never experienced a stability issue where the site went down.

I would rate the scalability a ten out of ten.

Support doesn't always get back to me right away but they'll send me an email with the solution. It's not critical. I don't have an issue with it. I would rate their support an eight out of ten. I took two points off because it can take a day or two for them to get back to me.

The initial setup is easy. There is good documentation. I can deploy it within a day or two. There's a page that shows you the health of the agent. It makes me more comfortable knowing that my configuration is healthy.

I did the deployment myself.

We have definitely realized ROI through the protection Umbrella offers.

The pricing is decent. The price is user-based, per month.

I would rate Cisco Umbrella a nine out of ten. I also use it on a personal level. It helps me to protect my endpoints so that they won't go to a malicious site.

We use Cisco Umbrella to protect our DNS queries and the traffic going out.

Cisco Umbrella is transparent to my users; they are unaware of its presence. The documentation they use is solely for the IT staff. It is functioning exceptionally well, to the point where I no longer require extensive documentation for its operation.

It has reduced malware and mitigated risks associated with email links and various other factors, resulting in cost savings.

Cisco Umbrella helps secure our infrastructure, enabling us to effectively detect and remediate threats. Apart from host-based firewalls or malware attempting to bypass threat detection, we currently do not have any other alternatives. Although there may be competing solutions available, we have been using Umbrella, and it has served us well.

Cisco Umbrella helps free up IT staff time indirectly by reducing the number of calls we receive regarding malware or bad calls.

Our organization improved its cybersecurity resilience by effectively blocking threats with Cisco Umbrella.

We used one feature, which is aimed at protecting our users from accessing malware-infected websites and encountering associated problems.

I am unsure if Cisco Umbrella offers a Windows option for running the server. However, since I am not familiar with Linux, I had to rely on someone else to handle that aspect. I'm not completely convinced that using Windows would be a superior solution, as Linux is generally regarded as more stable. However, it would benefit individuals like myself who are unfamiliar with Linux.

I have been using Cisco Umbrella for seven years.

I haven't needed to reboot the servers for years due to their excellent stability.

For the size we have, Cisco Umbrella has worked out really well in terms of scalability.

The solution that was previously used was acquired by Cisco and turned into Umbrella.

I have seen a return on investment using Cisco Umbrella.

The pricing model is easier compared to some of the other solutions, and it is also competitive.

I rate Cisco Umbrella a nine out of ten.

I recommend that people try Cisco Umbrella because I believe it is the best option available.

I have never needed to utilize technical support because the solution has consistently functioned effectively.

Our primary use case for Cisco Umbrella is for content filtering and for different access lists. We have different lists for different departments of what they can access.

It makes it really easy to accomplish content filtering. We don't have to do a lot of customization. You just click the box for the content category and it's up to date.

This ability is very important to my organization because we're in the financial sector and security is at a premium.

Cisco Umbrella is pretty straightforward and simple to use. We recently did social media blocking and it was really easy for our marketing department to access it. It's pretty straightforward.

It helped free up IT staff for other projects. It saves us a lot of time by blocking potential breaches. It's very reliable.

Umbrella has definitely helped us improve our cybersecurity resilience by blocking malicious links and adware.

I would like for them to continue building on IPS and IDS functionalities.

We have been using Cisco Umbrella for five years.

It's been very reliable. I haven't had any issues with it.

The scalability is easy. It's deployed through group policies.

We're a Cisco shop. We have a lot of their products.

We have seen ROI through its pop-up blocking.

We hope that Cisco will help us consolidate tools more than it is now by incorporating more IPS and IDS functionality.

My advice to someone considering Cisco Umbrella would be to focus on how easy is to use the GUI and how easy it is to navigate. You pretty much just click a box and the content categories work.

I would rate Cisco Umbrella a ten out of ten.

If your needs vary by department, I would advise making different groups for different departments. It's easier to do it that way than to set it up and go back to tie it to different AV groups.

I use Cisco Umbrella mainly for content filtering. We use it to ensure that my users don't access something they shouldn't be accessing. It's just like pushing and scan prevention.

There are a countless number of attacks that Cisco Umbrella prevented from happening in our organization.

Suppose we see a very silly entry where a bad actor tries to impersonate a good website or service we continuously use. They buy the domain, misspell it somehow, and then inject that in a link. Suppose my email scanning tools did not detect or notice that for one reason or another, and we identified it later. We immediately block impersonating users from accessing services over Cisco Umbrella-controlled devices.

iOS devices and mobiles are huge in my environment right now, and I cannot run them on Cisco Umbrella 24/7. Each user has one desktop but three or four mobile devices on two iPads, and a phone or multiple phones and an iPad, or vice versa. I'd like to turn on my Cisco Umbrella on the network level, at least on my office premise. However, my security team would like to keep all devices on-network and off-network to be connected or managed by Cisco Umbrella all the time. So their use cases are higher and stronger than my mobile ones. Sometimes we try to work around my mobile ones with MDM, but sometimes it would be way more flexible to have both running side-by-side.

Also, in the Apple services or the Apple space, between my Cisco Umbrella and between my Apple updates, something breaks. I'm not sure if it's because of a policy that my company did before I joined them or if it's something that's happening due to a conflict in the configuration somewhere. So we always have to completely get the device or the endpoint out of any filtration to get the policies. We get everything pushed properly from Apple to the device and provision it afterward. Then we add the Cisco Umbrella roaming client to it.

Cisco Umbrella has been running in my environment for about five years, and it was there even a couple of years before I joined my company.

We've never really seen any service outages or downtime with Cisco Umbrella. It is amazing for a product to be running such a long marathon for the amount of time that I have witnessed it.

Cisco Umbrella is very flexible. Before, after, and during the years of the pandemic, my environment went up and down concerning headcount and use cases. Since Cisco Umbrella is pretty flexible, it was able to scale with us.

On the technical side, we always get our questions answered in a reasonable turnover. There was an incident when I had two instances running, and I tried to research it first and run discovery with it. When I couldn't find the answer immediately, we called Cisco, and somebody over the phone was very helpful and told us within ten minutes that it wouldn't work for us.

The initial setup was pretty straightforward. The solution's documentation is great. My environment needed a little bit of customization to match the deployment configuration or documentation, and it worked fine.

We implemented Cisco Umbrella through an in-house team.

We have seen a return on investment with Cisco Umbrella regarding the working hours and the ticketing. The tickets do not have to get escalated to a network engineer or to a network person to look at. They could be worked on by someone on the app on tier one or tier two before needing an escalation if it even needs it.

I was onboarded to an environment where Cisco Umbrella was already running. I'm sure my predecessor evaluated other products during the same time, and then they decided to start and stick with Cisco Umbrella for the past six-plus years for its efficiency.

The security team deployed Cisco Umbrella in our organization. I deployed the solution briefly on my network infrastructure, and then we decided to switch that off because we noticed a conflict when we had it running at two different places.

I cannot really speak so much on the infrastructure because until recently, whenever we installed Cisco clients on a machine that's running a server, the machine broke. The reason for that is something that happens in the trust relationship between the server and the domain controller. We opened a support case with Cisco Umbrella, and they told us the server was not supported. Servers are not meant for browsing, and the environment that they are in should not be open to the entire world.

My network team is not that large. For content filtering, when a request comes in to unblock a website saying that it is misclassified, it's super easy to give enough access or limited access to the support desk agent or analyst that's getting your clients' calls. The turnover time is much quicker and much shorter. We do not have to deal with maintenance windows or change management times because it's easy to go to a portal or website and change it versus changing a configuration on a firewall. It helps a lot with hybrid environments, especially during the unprecedented times we had a couple of years ago when we all decided to work from home. My environment was 90% ready to work from home, and one of the reasons for that was Cisco Umbrella.

In a 2000-user environment, Cisco Umbrella has helped save at least 14 hours weekly.

Cisco Umbrella has changed the way that we have access to a tool. It helps us do content filtering. I do not need DNS servers running anymore on my network because I identify it on the Cisco Umbrella portal, and everybody gets the configuration within 30 seconds to a minute. I do not have to deal with DNS changes, especially for internal tools and websites.

Cisco Umbrella has helped our organization improve its cybersecurity resilience for the end clients by having that on-off network flexibility. I do not necessarily have everybody run on a VPN all the time.

The nearest product to Cisco Umbrella is not even comparable. Cisco Umbrella's feature richness and compatibility are becoming an industry standard. We do not ask if an environment has a DNS server running in it or not. Instead, today we ask whether that is a Cisco Umbrella environment.

Overall, I rate Cisco Umbrella ten out of ten.

We use Cisco Umbrella to deploy policies and configurations for our company internally and some customers.

We use a lot of different Cisco products like Endpoint and Umbrella. With Cisco Umbrella, we get a total picture of security internally, especially for external sources or malware threats. I've only deployed it on one customer, and it's working well so far. We're still going through the full deployment process, but the customer likes the solution, which has worked well.

DNS protection, domain blocking, SIP component, and the Cisco Umbrella roaming client are the valuable features of Cisco Umbrella. With the way the industry is now, even if you're not in the network, you could still get the policies for your organization applied to your computer via the actual hardware or the user.

Cisco Umbrella should add some more documentation on proxies. Different organizations utilize proxies in their environment. With Umbrella, based on my experience, there are some deployment issues. It would be good to have some more documentation that can walk you step by step. The tech support is about 90% and needs to provide more step-by-step processing of the procedure and also a little more background on the solution.

I have been using Cisco Umbrella for about a year.

Cisco Umbrella has good stability.

Cisco Umbrella's scalability works fine. If it's in the cloud and you're pointing to the Cisco Umbrella DNS servers, the more users you have, you add a bigger package or a bigger tier.

Cisco Umbrella's technical support is pretty good. The biggest thing with Cisco support is that you need to ensure you provide all the necessary information. If you give a vague problem, they will give you a lot of potential solutions. With Cisco support, if you get more granular with your information and accurate documentation, you should be able to find a good solution. They usually are very helpful and useful.

Our company chose Cisco Umbrella because it's a SaaS solution. We're working to incorporate different elements into our network internally. That helps us give prospective clients or customers real-life experiences.

The basic package of Cisco Umbrella with the DNS component has been implemented in our customer's network and started working right away. I check the logs, and both the logs and the policy are working. You get a good return on investment from the very basic package in the beginning. You get those same benefits as you move up to the top tiers.

Cisco Umbrella has four tiers, and with each tier, there are different levels of abilities in those packages. You get what you pay for if you break the solution up into tiers.

Cisco Umbrella is deployed via the cloud in our organization.

I would give Cisco Umbrella nine out of ten for securing our infrastructure from end to end. The solution does what it's stated that it would do. With different packages, you get different levels of security. However, the main component of Cisco Umbrella was the DNS component or the DNS protection, which it does very well.

Once you first deploy Cisco Umbrella, you might not have to go back and update the policy config. However, in and of itself, it still requires a level of project time, deployment, design, documentation, and implementation.

I deployed an integration between SecureX and Umbrella for one of our customers. I can jump on SecureX and see if there's any block. I can read the information on SecureX, and then if I need to go to Umbrella, I can click the launch icon, and it will take me right there. That's pretty good and useful.

Cisco Umbrella's ability to consolidate tools has had a good effect on our customer's security infrastructure. SecureX is a big component for a lot of Cisco security suites, and they can integrate all that together. We've integrated a lot of our Cisco products into that one SecureX platform. I don't particularly deal with the internal because that's more our IT department. However, I've viewed the dashboard, and it's very useful. With the customer, we deployed Endpoint, we deployed Umbrella, and we'll be deploying Duo, and then those things can be integrated into SecureX.

Cisco Umbrella's DNS and SecureWeb Gateway components have helped improve our organization's cybersecurity resilience. More granular policies could be built for security, implementation, and ensuring no threats enter our internal organization.

If you're looking for DNS protection without a bunch of firewall commands and configurations, a simple deployment, and a policy build, Cisco Umbrella is a good way to go. It's deployed in the cloud and not hard to deploy. So if you want to get something up and going right away, Cisco Umbrella is a good bet.

Implementing Cisco Umbrella into our environment was pretty easy. I worked on it, and once they gave me access, I did my research and built the policies in adherence to whatever they asked.

Overall, I rate Cisco Umbrella a nine out of ten.