My main use case with Cisco Duo is for two-factor authentication. I need Cisco Duo authentication in my company because I have no different option to use a different solution not related to Cisco due to a limitation of a product like Cisco ISE that will not be able to use a different mechanism than Cisco Duo authenticator. I have to use Cisco Duo authentication to have two-factor authentication and fulfill security requirements in the company.
Cisco Duo - Premier Edition
Cisco Systems, Inc.External reviews
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Easy to use 2FA solution
What do you like best about the product?
Easy to deploy, easy to use, and fantastic tech support.
What do you dislike about the product?
Haven't really found anything I don't like about it. If I had to come up with one negative it would be cost, but even then, it's just not that expensive in the overall scheme of things.
What problems is the product solving and how is that benefiting you?
2FA has become a requirement for HB96 and DUO completes that requirement.
Cisco MFA Fits Seamlessly with Our Existing Firewalls
What do you like best about the product?
We currently use Cisco firewalls, and therefore the multi-factor authentication (MFA) requirement—being mandatory for us—can be fulfilled using solutions from the same vendor.
What do you dislike about the product?
Earlier, integration with the Duo LDAP cloud service was straightforward; however, it has now become somewhat more challenging.
What problems is the product solving and how is that benefiting you?
The requirement for multi-factor authentication (MFA) for secure zone login.
Cisco DUO has been our most reliable 2FA solution so far
What do you like best about the product?
Cisco DUO is very intuitive for both the end user and admins alike. The DUO app works with all kinds of mobile devices that I have come across and appears to stay up to date. The DUO solution is integrated with our Cisco Firewall solution so it is easily managed. The App performs very quickly, though it does rely on a decent network connection of almost any type. Cost associated with DUO is very reasonable compared to other solutions, and support is very good.
What do you dislike about the product?
There is not much to say here, other than the DUO Push solution is sometimes too qick. The end user does not expect it to only allow them about 7 seconds to approve the prompt. However this is almost always a breif learning curve to just be prepared when you hit confirm on the laptop knowing the prompt on your mobile device is following asap.
What problems is the product solving and how is that benefiting you?
We use this as 2FA to confirm VPN credentials and connect to our internal network for remote Team members.
Simple to Use, Secure Payments with Cisco Duo
What do you like best about the product?
I like Cisco Duo because it's very easy to use. The Multi-Factor Authentication feature is particularly valuable as it prevents unauthorized access and keeps our information safe. Additionally, the initial setup was pretty easy.
What do you dislike about the product?
I guess if the price can be cheaper, it will be better.
What problems is the product solving and how is that benefiting you?
Cisco Duo allows us to receive credit card payments and prevents unauthorized access with Multi-Factor Authentication.
Cisco Duo Makes Secure Logins Simple and Fast
What do you like best about the product?
I really like how Cisco Duo keeps the login process simple while still being very secure. The push notifications come through quickly and are easy to approve. Overall, it does a great job of helping keep accounts safe without making things overly complicated for users.
What do you dislike about the product?
One thing I don’t like about Cisco Duo is that the push notification sometimes arrives late or doesn’t come through right away, which can be frustrating. Also, when the network is slow, the login process can feel longer than I expect.
What problems is the product solving and how is that benefiting you?
Cisco Duo helps in preventing unauthorized access and keeps company accounts secure. It reduces risk of password breaches and phishing issues. Because of this, we feel more safe while accessing work systems from anywhere, which is really helpful.
Easy to Use with Multiple Verification Options
What do you like best about the product?
It’s easy to use and offers several verification options.
What do you dislike about the product?
The only downside is that it relies on a phone for verification. What happens if my phone is broken or lost? Just a suggestion: maybe an email address could be added as an alternative verification option.
What problems is the product solving and how is that benefiting you?
None so far.
Simple, User-Friendly Logins with Strong Identity Security
What do you like best about the product?
What makes Cisco Duo stand out is simple login for users + strong identity security for organizations. It’s designed so security doesn’t slow people down.
What do you dislike about the product?
Duo provides basic logs and reports, but advanced analytics or security insights are limited, so companies sometimes export the data to external SIEM tools for deeper analysis.
What problems is the product solving and how is that benefiting you?
Cisco Duo solves problems related to identity security, password weaknesses, phishing attacks, and remote access risks, while benefiting users by providing safer logins, easier access to applications, and better protection for company data.
Amazing Security Features and Robust Multi-Factor Authentication
What do you like best about the product?
The amazing security features, especially the multiple-factor authentication, helped users at my client site achieve stronger security.
What do you dislike about the product?
It’s a bit costly and not very cost-effective for a small organization. Also, there are occasional delays when receiving push notifications, which can be frustrating at times.
What problems is the product solving and how is that benefiting you?
It helped my client address a critical problem with unauthorized access to servers and network devices. It also helped us improve protection against phishing and login attacks.
Strong authentication has met strict security needs and protects our organization from phishing
What is our primary use case?
What is most valuable?
The feature I like the most about Cisco Duo is two-factor authentication. Cisco Duo helps me to defend against phishing attacks and provides security for my organization.
What needs improvement?
I really have no idea how Cisco Duo can be improved. I do not see any features that I would like to have that are not currently implemented.
For how long have I used the solution?
I have been using Cisco Duo for about half a year.
What do I think about the stability of the solution?
I have not noticed any stability or reliability issues such as downtime or crashes.
What do I think about the scalability of the solution?
I think Cisco Duo will scale with the growing needs of the organization. It will be growing because every company and every regulation requires two-factor authentication, and we have to use it by one vendor or another. I think a solution such as that will be growing in the future.
Which solution did I use previously and why did I switch?
I mainly used the Microsoft solution because we have merged a lot of products with Microsoft, and using DevOps, Azure, and other services is naturally how we use Microsoft authentication for many things. However, if we cannot do it in some scope, we have to find out how to do it in a specific section.
How was the initial setup?
With the deployment of Cisco Duo, I can do it with instructions. I am not an expert, but I am something between beginner and intermediate.
What was our ROI?
I cannot say that I have seen a return on investment from having Cisco Duo. I have experienced only a security benefit.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing and licensing and setup costs is that I think it is fair because licensing depends on the user that uses it and consumes those tokens.
Which other solutions did I evaluate?
I had to reduce a lot of Microsoft Azure Authenticator, but for some reason, it is not supported in some products of Cisco. We have to divide it so that Cisco Duo also covers those needs.
What other advice do I have?
I do not use Cisco Identity Intelligence. I have not noticed any increase in phishing attacks recently, but I work in a financial company where the security is critical. If something can happen one time per 25 years, it is very risky and has to be mitigated somehow. I have implemented Cisco Duo end-to-end phishing resistance with proximity verification for both. I did deploy Cisco Duo Directory to manage the user identity and am using it as a standalone identity provider. I do not think I discovered any new functionalities that I did not think of in the beginning. I did not really face any challenges doing that. I would rate this review a 10 out of 10.
Strong authentication has simplified remote access and identity management for guests and staff
What is our primary use case?
The main use case for Cisco Duo is MFA, which means multifactor authentication using the app and using keys like YubiKeys for various devices, such as RDP and remote access, but I would say remote access is the most prominent use case.
What is most valuable?
Right now, the feature I appreciate most about Cisco Duo is the Duo Directory, which is exciting because it became an IDP.
It is exciting that with Cisco Duo, I can offload guest users and contractors to Duo, so they do not have to exist in the customer environment from their AD, which is a nice way to accommodate guests and contractors needing access to applications.
I express how I appreciate Cisco Identity Intelligence to customers using the Duo Advantage license and always try to push them to at least take a look because it is essentially free with the Duo product.
I have multiple MFA vendors in our portfolio, and I try to position Cisco Duo because I think it is a really good product, but we also try to position other solutions depending on what the customer wants and where they think we can go together.
I deployed Duo Directory to manage user identities, and I think it is great because it is never a standalone provider; it always acts as an additional provider or broker functionality to be the front door and decide to go this way or go to the other IDP.
Once Cisco Duo is set up and running, it just keeps running.
What needs improvement?
I think Cisco Duo can be improved with more YubiKey support with all applications, especially for Windows login.
For how long have I used the solution?
I have been using Cisco Duo for three to four years, since the beginning of 2020.
What do I think about the stability of the solution?
I did not notice any problem with stability and reliability; it was always available with not much downtime needed.
Sometimes if I have problems, I obviously have to create a TAC case to ask for help, but most of the time, I would say it is very stable.
What do I think about the scalability of the solution?
I think Cisco Duo is scalable for organizational growth, as we have some customers using it who then onboarded new users and even bought companies and onboarded them; it is highly flexible and I did not feel any slowdown anywhere.
How was the initial setup?
The experience of deploying Cisco Duo is great; it is fast and not too complex in my opinion, as you can integrate basically anything into Duo, so I would say the experience is overall very great as an administrator.
What was our ROI?
I think Cisco Duo helped reduce the overall authentication-related cost for the company indirectly, as there is less work to do for the admins, because once it is set up, users understand the app, know how to use it, and rarely have problems, so if new devices need registering, they can do it themselves, depending on the setup.
What's my experience with pricing, setup cost, and licensing?
The pricing for Cisco Duo is kind of okay, but most of the time, your competitor is someone like Microsoft who gives it out for free with their offering, making it tough to argue with customers why they should spend additional dollars to also get Duo to improve their setup, but I think the pricing is fair.
What other advice do I have?
I am mostly part of the deployment and with the customers; I am not on the operational side of things, so I cannot really share about phishing attacks, but I mean, Cisco Duo allows phishing-resistant MFA, which is why I try to push my customers to use it, so I would argue, hopefully not.
That is why I try to push my customers to actually use proximity verification and use passkeys to strengthen security, which was mentioned in my previous answer.
I think there is a return on investment for the support team, where they can help validate customer requests and also through self-service portals, but I do not have any numbers regarding return on investment.
I would give Cisco Duo as a solution a rating of 10 because it is great.
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