Cisco Duo is a cloud-based multi-factor authentication and zero-trust security platform used primarily to verify that users logging in are who they claim to be and that their devices are trusted before access is granted.
Cisco Duo - Advantage Edition
Cisco Systems, Inc.External reviews
576 reviews
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Great 2FA Experience
What do you like best about the product?
I liked using it for 2FA; it helps keep my authentication secure and protected, and it gives me more confidence when signing in.
What do you dislike about the product?
I think it don't support some vendors as a 2FA
What problems is the product solving and how is that benefiting you?
It helps keep you safe, even if your authentication password is compromised.
Reliable Two-Factor Authentication with Hassle-Free Cross-Device Use
What do you like best about the product?
I really like how Cisco Duo works very smoothly across devices. It gives me notifications on my phone and while using wearables like my Apple Watch, making it very hassle-free. It's really valuable because I don't need to pull out my phone all the time, especially if I'm in a rush to log in to my computer during classes. The prompt through my Apple Watch is very easy, it's like a split second, and I can just confirm and verify my identity. The setup was very easy, so much so that I don't even remember how it was done. It didn't take me long at all to get it set up.
What do you dislike about the product?
There is nothing that I dislike about Cisco Duo.
What problems is the product solving and how is that benefiting you?
Cisco Duo helps me confirm my identity to prevent unauthorized access with reliable two-factor authentication. It works smoothly across devices including my Apple Watch, making verification hassle-free and quick without needing my phone.
Secure access for remote users has strengthened identity control but still needs pricing and IAM depth
What is our primary use case?
What is most valuable?
Cisco Duo's secure access for VPNs and remote users stands out as a valuable feature, as it integrates with Cisco AnyConnect and third-party firewalls and VPN solutions such as Palo Alto, FortiGate, and SonicWall, which is valuable for hybrid and remote work environments.
I use the unified identity intelligence in Cisco Duo to facilitate understanding user behavior, and this understanding helps my organization by providing a consistent and centralized identity for a user across all systems, applications, and other access methods, allowing a single identity for all systems and applications.
I use the end-to-end phishing resistance feature in Cisco Duo, which helps my security posture by securing the entire authentication journey, meaning that phishing attacks fail even if a user is tricked into entering credentials up to the final access.
What needs improvement?
Areas that have room for improvement in Cisco Duo include pricing, as Cisco is quite expensive, and the fact that Cisco Duo relies heavily on external identity providers such as Active Directory or Entra ID and does not offer full identity lifecycle management on its own, which leads organizations to often pair Cisco Duo with another IAM solution for complete identity governance.
For how long have I used the solution?
I have been using Cisco Duo for approximately five years.
What do I think about the stability of the solution?
Cisco Duo's stability is quite good, and I would rate it an eight out of ten.
What do I think about the scalability of the solution?
Cisco Duo is quite scalable, and I would rate it a seven out of ten.
How are customer service and support?
I would rate Cisco support as very good, an eight out of ten, where ten is the best.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Although my company uses only Cisco Duo, I have considered other solutions such as Microsoft Entra ID, which integrates identity provider, MFA, SSO, and conditional access for Microsoft ecosystems, with deep conditional access and risk policies tied to Azure services and Microsoft 365. When comparing Cisco Duo with Okta, Okta includes Universal Directory, advanced SSO, lifecycle automation, and API access management, along with a massive integration ecosystem with thousands of pre-built app integrations, making it ideal for large and diverse enterprises.
What was our ROI?
The return on investment I have seen with Cisco Duo is quite good. Although it is expensive, once established, it proves to be very efficient and helps with authentication significantly, leading me to estimate approximately a fifty percent return on investment.
What other advice do I have?
The increase in phishing attacks is noticeable, as they appear to increase daily. My advice for others looking to implement Cisco Duo is that if they already have an existing solution and want to add something, Cisco Duo would be perfect. If they want to start from scratch, they can consider Okta, and if they have a Microsoft and Azure environment, they can opt for Microsoft. However, if they predominantly work within a Cisco environment, then Cisco Duo would be the best choice. I believe Cisco Duo is worth the investment, offering a good return on investment, as it is expensive but works very well without any downtime or high maintenance, and the support is also good. Approximately 2,300 users in my company use Cisco Duo. Cisco Duo is not entirely local or global, but rather is located in one place. Cisco Duo does not necessarily require any maintenance. Cisco Duo was purchased through the Marketplace rather than directly. I gave this review an overall rating of seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Great experience, safe/secure clean software
What do you like best about the product?
easy to use nice interface. notifications relatively easy to tap on and verify. Like security
What do you dislike about the product?
Nothing really i dislike. Maybe if there was an easier way to open it automatically on my phone when it requires a push.
What problems is the product solving and how is that benefiting you?
It makes verification to log in very safe and secure for me
Strong Security with Effortless User Experience
What do you like best about the product?
I like Cisco Duo for its stronger security and minimal efforts required from users. The MFA options, like being able to authenticate with push, SMS, and all, make it really valuable.
What do you dislike about the product?
I dislike the limited offline options provided
What problems is the product solving and how is that benefiting you?
I use Cisco Duo for MFA, which stops unauthorized access, provides stronger security with minimal effort from users, and offers flexible authentication options like push and SMS.
Keeps Our IT Environment Secure
What do you like best about the product?
It's keeps our system secure especially for it environment
What do you dislike about the product?
I didn't liked it's per user monthly charge plan model
What problems is the product solving and how is that benefiting you?
Keeps our system secure with its 2fa protection which keeps us secure from phishing and cyber attacks
Simple and Effective Protection with Cisco Duo
What do you like best about the product?
What I like most about Cisco Duo is the push feature, which allows me to receive a notification and simply press the approve button, without having to search for and copy a 6-digit code. Additionally, I love that I can use it from my watch, which allows me to approve access without having to take out my phone, saving me from distractions. It is much faster and safer than using slow text messages or searching for passwords in authentication tools.
What do you dislike about the product?
Well, it's that if I don't have my phone on hand, or I ran out of battery, or I don't have my watch on hand, well, my smartwatch, then I'm blocked, and I can't access anything. It would be good to have more backup options that are easy to use without having to contact technical support. The process of changing devices is a bit tedious because you have to go back to and if I don't have the IT administrator, it's necessary. See all those issues, so that's what makes it difficult for me.
What problems is the product solving and how is that benefiting you?
I use Cisco Duo to protect my email accounts, VPN, and CRM, ensuring that the information is secure. It helps me authorize logins easily, quickly, and intuitively, avoiding the issues with text messages that don't always arrive.
Easy to Use and Secure for End Users
What do you like best about the product?
Ease of Use, Ease of Use, and Security for end users
What do you dislike about the product?
Sometimes it gets stuck and is kind of difficult to troubleshoot
What problems is the product solving and how is that benefiting you?
Cisco duo helps to authenticate different type of tools providing security and trust
Effortless Security with Multi-Factor Authentication
What do you like best about the product?
I like how easy Cisco Duo is to use and deploy. The push-based authentication is quick and user-friendly, allowing users to approve access with just one tap, which reduces login delays. The deployment integrates easily with existing systems, saving setup time and effort. We value Duo Push the most because it provides fast, secure authentication with minimal user effort, and its easy integration for VPN and application access. The initial setup was very easy, supported by clear documentation and quick integration into our existing environment. I would rate it a 9 out of 10 because it is very easy to use and secure.
What do you dislike about the product?
Reporting and troubleshooting could be improved, as deeper visibility into authentication issues would make administration easier.
What problems is the product solving and how is that benefiting you?
I use Cisco Duo for secure multi-factor authentication to protect logins and VPN access, preventing unauthorized access. It's easy to deploy and user-friendly with push-based authentication, reducing login delays and integrating well with existing systems. I value Duo Push for its fast, secure authentication.
User-Friendly Authentication with Room for Streamlining
What do you like best about the product?
I use Cisco Duo for authentication at work, and I appreciate that it helps ensure our network is secure. It's also very easy to use, which is great, and having an app on my phone makes things simple. The platform itself is quite easy to use once it is set up.
What do you dislike about the product?
I find the number of verification steps to be a bit much. It would be great to have something as simple as Face ID only. The initial setup was a little tricky at first.
What problems is the product solving and how is that benefiting you?
I use Cisco Duo for authentication, ensuring our network is secure. It's very easy to use and convenient with an app on my phone.
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