Our main use cases for Cisco Duo are to support all employees that need to connect remotely, which is the primary case we're using, and we also use it for some technical parts, like connecting our Meraki to Cisco Duo for the IT.

What I appreciate most about Cisco Duo is how simple it is to use; you connect it to the email address and phone number, and you are able to push everything to the client. You can watch the log for a quick response to see if it's working or not, and check what went wrong in the log during the morning or something, and even push something to everyone if needed, so there are many valuable aspects which is very good.

The benefits of Cisco Duo for my company include how easy and simple it is to use; Cisco Duo is so easy to maintain and everything grows quickly with the number of users you add into it. You can even add new applications for verification, and it's policy in our company to have two-factor authentication, which we use in combination with that.

I cannot think of a specific feature that should be focused on for improvement, but perhaps addressing the trouble we have when people are changing phones would help. When a new phone is obtained, and Cisco Duo needs to be installed, it is easy to go into Cisco Duo and find the user to push verification, so perhaps doing this through Active Directory could make it easier, but that also raises questions about security.

I have been using Cisco Duo for approximately four years.

I would describe the stability and reliability of Cisco Duo as excellent because we almost never have troubles with it; the issues we face are with other systems, not Cisco Duo.

Cisco Duo scales very well with the growing needs of my company; during COVID, when we had a higher number of users, there were no problems at all.

I would describe my experience with the customer service and technical support of Cisco Duo as excellent service, and I could totally recommend using Cisco Duo, so it's 100%.

I would rate the customer service and technical support of Cisco Duo a 10, for sure.

Before choosing Cisco Duo, we considered Authenticator, which is similar, but I found Cisco Duo easier to implement because we have everything from Cisco, including firewalls and other essential technologies, making it the best choice for our environment.

The deployment process for Cisco Duo is easygoing; I would say it's very easygoing.

I think it took about two days to implement Cisco Duo; as I mentioned, if you connect it to Active Directory, it's straightforward, especially the first time, as you pick everything up from Active Directory and only need to go into Cisco Duo later when people change phones or something similar, requiring verification to see how many users are pending or have not used it.

The biggest return on investment for me when using Cisco Duo is security; that's the main point.

Cisco Duo has helped my company reduce its overall authentication-related costs.

I cannot provide an approximate percentage of how much it has helped reduce because, as I mentioned, if people don't use it, they don't get access.

I think the pricing of Cisco Duo is fair because we hired a number of users during COVID when we had many people working remotely, and the costs increased; if I remember correctly, Cisco offered something during COVID that gave us a lower price, so I find the pricing fair.

We thought about Authenticator, and our choice ultimately was Cisco Duo.

My advice to other companies considering Cisco Duo is not to wait; start using it and implementing it. I would rate this review a 10.

My main use case for Cisco Duo started with the MFA requirement, but nowadays it has evolved to next-level two-factor authentication and the new features of Cisco Duo. We are using and pushing partners for all of the features.

The feature I like the most about Cisco Duo is push notifications.

I find push notifications beneficial because they are easy, quick, and simple.

An example of how this feature benefits my organization is when last year, Cisco released an announcement that all distributors and partners need to use two-factor authentication for logging into CCW. We were setting up two-factor authentication, and we had two options. Cisco was giving us two options: Cisco Duo or Microsoft MFA. We chose Cisco Duo as a distributor. Everyone started to use Cisco Duo when they were logging in to CCW, and they liked it. After a while, Cisco released another announcement to extend the obligation of Cisco Duo usage for logging in, but most of the people did not stop using it. They liked it and they are still using it.

I think Cisco Duo can be improved by following the competition more closely because there are many vendors who claim they also have an MFA solution and phishing attack solutions. I know Cisco well, but I am not an expert on the other vendors. When we try to sell Cisco Duo for any license, sometimes customers approach us and say that Cisco Duo is expensive compared to competitors or that the features are not as good. Closer competition follow-up would be beneficial.

I would appreciate an additional technical feature for Cisco Duo. I think Cisco has more than 15 security solutions. Sometimes they do combinations and integrations among all of them. Cisco Duo might be able to be integrated into more Cisco solutions. For example, Cisco Duo and Umbrella are kind of sister products. That number of integrations could be increased with other solutions.

From my perspective, the pricing and licensing cost for Cisco Duo is worth it, especially if you are using Advantage or Premier. You will see the difference among all. However, from a customer perspective, most cases are just a need for MFA. They do not know the full capabilities or full features of this kind of solution, so they are just using basic MFA features or push notifications. In that case, Cisco Duo pricing is expensive compared to other simple solutions.

I think you can decrease the essential price for basic scenarios and basic cases.

I have been using Cisco Duo for more than five years.

I have not personally used Cisco Identity Intelligence, but my team is managing Cisco Duo. I have not noticed an increase in phishing attacks in my organization recently, but sometimes it happens. People try to do it, like classic spam or something.

I would say this solution is scalable for the growing needs of an organization because if you know how to use the dashboard and how to monitor it, that is definitely scalable.

For us, I have not used customer service for technical issues very often. There were really rare times when we were struggling with a couple of issues for Cisco Duo, and we opened a case with Cisco.

I remember one time the management tool crashed and kind of froze. We opened the case and they said it was a glitch and it would be resolved. It was good after about 10 or 15 minutes. Another time we could not find how to enable a feature in Cisco Duo dashboard. We asked, and they helped us.

I would rate their customer support as five out of five, or 10 out of 10.

I have not used another solution before Cisco Duo for this kind of thing.

Actually, the company has a rule for Microsoft Authenticator, but it is just an authenticator. You type the number and you log in. I cannot say it is like Cisco Duo.

I would describe the experience of deploying Cisco Duo as easy because it does not require too much from the customer's side. You do not have to do many things. You do not have to allow many functions or rules. It is not too hard, and it does not take too long.

We have not implemented Cisco Duo end-to-end phishing resistance with capabilities such as proximity verification for our company, but we did for partner environments. My technical team completed that. After that, we did not get any negative feedback, and as far as I know, they are still using it.

I am not sure about the overall return on investment. When we sell Cisco Duo to a customer, it is a subscription model, so they need to renew it, but they are not exactly measuring how many attacks or how many dangers they recover from for their organization. I cannot say if the exact ROI is good or bad because most people are not measuring it. From my perspective, it is definitely worth it.

Cisco Duo has helped reduce my organization's overall authentication-related cost.

I think it saves you at least 20 or 30 percent of your time after you get used to using it.

Looking back at my initial investment in Cisco Duo versus the total value it has delivered over time, I find that we pushed my company to buy it for internal usage. After that, people apart from the Cisco team—we are the Cisco team in Ingram Micro—but apart from our team, the employees in other teams also liked to use Cisco Duo.

Other teams are not different companies. Inside the company, there are some vendor teams, vendor-dedicated teams. We are in the Cisco team. For example, there is an HP team, a Microsoft team, and another team, and they were also using Cisco Duo because of our NFR license, but they liked it.

From my perspective, the pricing and licensing cost for Cisco Duo is worth it, especially if you are using Advantage or Premier.

An example of how this feature benefits my organization is when last year, Cisco released an announcement that all distributors and partners need to use two-factor authentication for logging into CCW. We were setting up two-factor authentication, and we had two options. Cisco was giving us two options: Cisco Duo or Microsoft MFA. We chose Cisco Duo as a distributor. Everyone started to use Cisco Duo when they were logging in to CCW, and they liked it. After a while, Cisco released another announcement to extend the obligation of Cisco Duo usage for logging in, but most of the people did not stop using it. They liked it and they are still using it.

Cisco Duo has strengthened the ability to defend against both phishing and identity-based attacks. I would rate this product a 10 out of 10.