Flexible, easy to use, adds transparency to project tracking
What is our primary use case?
I am an implementation consultant, so I help clients create workflows, automations and integrations in the monday.com suite of products.
I also use monday.com in my own business to track clients (CRM) and client projects (work management).
For clients, I have worked with the following verticals: real estate, non-profit, veterinary practice build-outs, insurance, lab management, and many more.
How has it helped my organization?
monday.com assists me in marketing to new clients, tracking current client projects, billing, action items, etc.
What is most valuable?
monday.com has so many features and the company continues to improve the product suite continually. I love the ability to create workflows, integrate with other products either through 3rd party apps or using make.com.
One of my favorite features is the Updates section which allows the users to track conversations and/or emails within the monday.com product. No more going back and forth to email and trying to determine the latest thread and exactly where you are on the project.
What needs improvement?
I am impressed with the amount of features that monday.com continues to release on a consistent basis.
For how long have I used the solution?
I have been using the solution for over five years.
What do I think about the stability of the solution?
It's pretty stable, but they're transitioning its code to another platform. So, we are getting some stability issues. We get a notice that automations aren't working. They usually fix such issues within an hour or two. There have been very infrequent issues that have taken longer than a day. They're on top of that part, so I'd still say that it's a stable platform even though they are doing this transition, and we do have some messages that come through saying that something is down. It's more stable compared to others I've worked on.
What do I think about the scalability of the solution?
It's very easy to add new users. It has the ability where when you add a new user to your account and you're over your allotted number of users, they just go ahead and bill you for that. You don't have to do anything. As long as you have a payment form, like most software companies nowadays, they'll just go ahead and bill you for that. It's extremely easy to do that.
How are customer service and support?
monday.com has implemented additional ways to contact support. As they grow, I do not feel their support is as fast as it used to be with responses, but you do get a response. And when the chat feature works correctly, you can get an almost immediate response. I see support as a current area of improvement for monday.com. However, if you work with a consultant, you can get support from them and they have access to support in different ways as well.
Which solution did I use previously and why did I switch?
I've worked with many of the workflow management tools on the market in the past. I personally switched from Trello to monday.com due to the configurability, automations, integrations, and 3rd party app availability. I find it easier to use and accomplish what I wish for my workflow.
How was the initial setup?
The initial setup is straightforward in my opinion, depending on your workflow, of course.
What about the implementation team?
I suggest using a vendor for your implementation. As an implementor, I help my clients map out their workflow, create the boards, automations, 3rd party apps, and integrations. I've seen many businesses try the setup on their own and then get frustrated and transfer to a different product only to have similar issues. As a software consultant for over 25 years, I've "rescued" a number of implementation that were not setup to the clients needs and therefore failed from the clients perspective.
What's my experience with pricing, setup cost, and licensing?
I feel that the pricing for monday.com is fair for the features that you receive. Even for smaller businesses, I would suggest the pro plan for the features it includes. For medium to larger business, the enterprise plan includes many feature that you may need as your use of monday.com grows.
monday.com for a creative team
What do you like best about the product?
I like the ease of scheduling work to different team members and seeing where the work is and when it will be delivered. I love the automations to make it that much more foolproof and really easy to pick up too. We use this every day and it is an essential piece of our process.
What do you dislike about the product?
It is a pain when it crashes (which we've experienced twice over the last year) as it's our schedule but it is quite rare and it'd be a problem with any service that we used.
What problems is the product solving and how is that benefiting you?
We had a ramshackle set up before and having it in one, clear place makes it easier to organise and then share with the wider organisation
Best place to manage all your tasks and boards
What do you like best about the product?
Generating reports is one of the best features I like on monday.com. Also, organizing tasks and maintaining boards are the other features I find most useful in my everyday activity.
What do you dislike about the product?
Nothing much to say in particular. However, it could be better if the reporting stuff can be more streamlined similar to how we have in macros ( running customized reports ).
What problems is the product solving and how is that benefiting you?
Tracking the historical data that we maintain. It helps us to find all the old data in one click of a button which I find very useful.
Organizes work life
What do you like best about the product?
It gives me the option to make a list in detail of everything I must get done with dates. I can set dates and click on done when I'm done. It also lets my boss put task on there for me to do and I just check it daily to see what needs to get done and by when.
What do you dislike about the product?
I have nothing wrong at all to say about Monday. It's an excellent organizational tool for work that the whole company can use. It gives a way to better communicate with peers without directly speaking with them.
What problems is the product solving and how is that benefiting you?
It gives me a way to track my daily tasks. It also allows my boss to give me tasks to do daily without having to email or message me directly. I also have the option to send messages there to my boss if I'm stuck on a task.
Start your Mondays with monday.com
What do you like best about the product?
It is an effective tool for assigning and tracking tasks! Very easy to pull reports. Great UI and UX.
What do you dislike about the product?
UI upgrades and updates occasionally happen, but I believe no prior notification is sent.
It creates slight confusion during the initial few days.
What problems is the product solving and how is that benefiting you?
It helps to track tasks efficiently!
Just Switched Back from ClickUp
What do you like best about the product?
Monday has all the functionalities and integrations we need without being unnecessarily complicated.
It's easy for the team to use and keep track of tasks & notifications = higher adoption = better efficiency & internal communication = data is clean & reliable.
Easy to search for/ find information quickly with minimum clicks. More intuitive & user-friendly for the end user (team members) than ClickUp.
What do you dislike about the product?
Some limits to dropdown options, recurring tasks could be easier to set, would like to be able to change columns per board inside the same section
What problems is the product solving and how is that benefiting you?
Task & project management and a hub where all client-related information can be funnelled into and accessed. Integrations allow us to minimize manual entry of info and ensure data is current an accessible to the relevant team members as needed to minimize back and forth communications
Fantastic
What do you like best about the product?
You can easily navigate Monday.com and is user friendly and handy. So it is best to be used by anyone doing business and and office work to be able to help them systemetically.
What do you dislike about the product?
None that I dislike about monday.com because it helps people do their job faster and with ease of arranging business structure which really helps business to succeed.
What problems is the product solving and how is that benefiting you?
We can track business at ease and we can delegate task properly and we can monitor business easily with the use of Monday.com since it is an application that is easy to navigate.
Monday.com is cool
What do you like best about the product?
You can import spreadsheets, everything can be tailored to your liking,
What do you dislike about the product?
Maybe they take too long to update things that are needed but so far so good
What problems is the product solving and how is that benefiting you?
It's a nice way to keep every thing organized and accessible to everyone
Monday has been transformational
What do you like best about the product?
Allowing each user to have their own space while also sharing their space with others is great. We primarily use the platform as a task manager for team projects and communication.
What do you dislike about the product?
It can take a bit to learn the ins and outs. Some employees have been slow to adopt, forcing management to mandate its use or bake it into workflows, thereby forcing employees to use it.
What problems is the product solving and how is that benefiting you?
Having a mostly remote workforce has created lots of communication challenges. Monday provides a backstop to support individuals and teams, promotes collaboration, and is a useful communication tool for staff and our board.
Monday.com Review
What do you like best about the product?
It is a very easy-to-use and user-friendly tool compared to other application
What do you dislike about the product?
I like everything about monday.com and there is no dislike
What problems is the product solving and how is that benefiting you?
We can track project status easily
Can able to do the time management
