UJET
UJETReviews from AWS customer
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great experience
What do you like best about the product?
I like that is online and I don't need to have a physical avaya, also it is very friendly and help center is really fast, UJET is not expensive at all, and has many different and quick ways to get where you want to be. This is very important in the call center experience because it does not take you too long to get where you want to go on your app. That is what I like the most about UJET
What do you dislike about the product?
that sometimes we have to troubleshoot and also help IT, also, that sometimes when you get stuck in a call, customer is not really able to hear from my end.
What problems is the product solving and how is that benefiting you?
I am helping customers get a better customer service, also, calls are faster now, we can provide a back to back service with no worries.
Recommendations to others considering the product:
use it, it will definitely help you out with anything starting from your job up to making your life easier. It is a very friendly tool and also has a great help center, do not miss the opportunity of having it as part of your daily basis. It seriously is the best tool we have had since we started and I think we are going to keep it for a long time as well. We, as a call center industry had the need of improving our customer satisfaction level, and all of our tools needed to be updated, when we found UJET we decided to stick with it and use it for all of our clients, you should totally use it.
Minimalist
What do you like best about the product?
Very user friendly and simple, I really like the it looks and how easy is to retrieve information from it.
What do you dislike about the product?
I can't use more than one filter on the Agents Tab.
What problems is the product solving and how is that benefiting you?
Live monitoring.
My thoughts on Ujet
What do you like best about the product?
That it links to all my programs and populates customer information
What do you dislike about the product?
There really is not a dislike, I love the capabilities of ujet
What problems is the product solving and how is that benefiting you?
I haven't had an issue with my Ujet. It has many benefits as far as tracking calls and call times
UJET Review
What do you like best about the product?
what I like about UJET is that you can easily login, it no longer need a lot of information to key in, it works awesome and very friendly. The shortcut keys are very helpful specially if you have 3 chats on queue. It let's you access calls and chat at the same time with no interference.
What do you dislike about the product?
What I dislike is that when UJET start to froze and not create a ticket link as it result to getting DSAT to unanswered chat. It also sometimes not populating immediately but that's very rare to happen. The UJET has no standalone tool so that we can view the full dashboard of zendesk.
What problems is the product solving and how is that benefiting you?
The problems we solve in UJET are issues of shoppers. It's benefits are to provide timely responses to shopper, seeing the metrics real time.
Recommendations to others considering the product:
None
Awesome
What do you like best about the product?
I like how easy is work with ujet because is a very good tool to receive chats and calls. my experience with ujet has been great. I use ujet evey day
What do you dislike about the product?
when it shows you available but you are not. also because in some cases the call drops and you don't have
What problems is the product solving and how is that benefiting you?
calls
Recommendations to others considering the product:
NA
It simplified everything when we got it.
What do you like best about the product?
The friendly UI and the way that it simplifies everything. We used to have a different tool and it was way harder to pull out data, UJET has made everything easier and it helps us solve customer's issues on a daily basis. I love the report tool since it gives you the option to customize your reports and get only the data you need and you get them done in seconds.
I also love the queue dashboard which includes all the information that you can possibly think of, it has incoming calls, ongoing, queued, available agents, service level, etc... It helps us have visibility on everything to keep our operation running smoothly. It truly provides what we need for us to accomplish our weekly and daily goals.
I also love the queue dashboard which includes all the information that you can possibly think of, it has incoming calls, ongoing, queued, available agents, service level, etc... It helps us have visibility on everything to keep our operation running smoothly. It truly provides what we need for us to accomplish our weekly and daily goals.
What do you dislike about the product?
The data pulled on the reports might be wrong sometimes or incomplete. It will show all the information of the day and not include any volume for calls or transactions. But I thing that the biggest issue is that since the tool is web based, it uses a lot of memory and if your computer is not fast enough, you might be waiting for minutes to see the list of agents and if you try to change the aux, it might take some time to load or it will not load at all.
The tool needs some polishing on that part or maybe offering a desktop version might help solve the issue, however, it would lose the portability and the easy access it currently has.
The tool needs some polishing on that part or maybe offering a desktop version might help solve the issue, however, it would lose the portability and the easy access it currently has.
What problems is the product solving and how is that benefiting you?
We are not only answering calls and helping customers, we are also able to forecast and staff our team according to what we see on a daily basis since UJET provides the option for us to have a clear vision on how many people we need and how we do on hourly intervals. We are also able to create projections and plan ahead for monthly revenue which is helpful for the business.
And finally, one of the biggest problems that we are solving is the fact that we don't depend on local tools and we can integrate the UJET tool into our CRM and have our team working with the easiest set up available.
And finally, one of the biggest problems that we are solving is the fact that we don't depend on local tools and we can integrate the UJET tool into our CRM and have our team working with the easiest set up available.
Recommendations to others considering the product:
I would recommend to take a look at all the options in the menu and try pulling out the data from each report so you can start getting familiar with the tool and get more data. Other soft phone tools do not provide the information as easy as UJET does so it's good to check all kinds of reports and see the data it can pull out before you decide to start using it for your reporting.
UJET Platform
What do you like best about the product?
Very simple platform to receive and perform calls to reach your customers. Overall very user friendly.
What do you dislike about the product?
At this moment I dont have any complains about the Platform, its stable and its very easy to learn how to use it.
What problems is the product solving and how is that benefiting you?
Technical Support Contacts. Its very easy to train your employees on how to use it.
Recommendations to others considering the product:
Its a very simple, elegant and innovative platform for your customer service needs.
Keeps Getting Better
What do you like best about the product?
Support is quick to assist with addressing feedback and adjustments.
What do you dislike about the product?
It may take a moment for the program to be exactly were you need it.
What problems is the product solving and how is that benefiting you?
Answering in coming calls for various contact points.
Recommendations to others considering the product:
Keep submitting requests and enhancements. The team is great with turn around times.
Pretty Dependable System
What do you like best about the product?
Very easy to navigate, rarely have technical issues with it
What do you dislike about the product?
The few times I've experienced the system taking a while to connect to make a phone call
What problems is the product solving and how is that benefiting you?
The system has made it very easy to contact our end users as a customer service center with how simple it is to navigate and not having to worry about a ton of technical issues
Easy and intuitive to use!
What do you like best about the product?
I find that Ujet is an easy system to use for tracking productivity time.
What do you dislike about the product?
The phone answering features do have some issues, but this is likely due more to our internet connection than Ujet itself.
What problems is the product solving and how is that benefiting you?
The smart actions that allow us to text our customers is a great benefit, as it reduces the amount of actions that we have to take to fully serve a customer.
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