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Virtual Waiting Room Shines, Excellent Support
What do you like best about the product?
Virtual waiting room is a good feature which allows high spike traffic to be manageable to prevent server overload and crashes. The support team from Queue-IT is responsive and helpful when issues arises from critical launches.
What do you dislike about the product?
Dashboard and UX can be better and more intuitive. Missing easy integration plugins to Splunk, Pager Duty, Slack
What problems is the product solving and how is that benefiting you?
Preventing sudden high spike traffic.
Exceptional for High-Traffic Events with Intuitive Configuration
What do you like best about the product?
Queue-it is valued for its reliable virtual waiting room that prevents site crashes during traffic spikes, its fair and transparent queuing experience, easy integration with existing systems, real-time control and monitoring, strong stability during high-demand events, customizable queue pages, and helpful analytics for understanding user traffic.
What do you dislike about the product?
Queue-it is helpful but comes with some drawbacks. The main dislikes are that it interrupts the user experience, can feel unbranded or separate from the main site, and requires careful configuration to work well. Some integrations can be complex, analytics aren’t always as deep as teams want, and costs can rise for large events. Users may also get confused if messaging isn’t clear, and organizations may become overly dependent on it instead of fixing underlying scalability issues.
What problems is the product solving and how is that benefiting you?
Queue-it solves the problem of websites crashing or slowing down during high-traffic events—such as registrations, product launches, ticket sales, or donation spikes. It offloads excess users into a virtual waiting room so the backend systems remain stable and responsive. This prevents outages, protects the user experience, and ensures that legitimate traffic can continue flowing in a controlled manner.
The benefit is that your systems stay online even during unpredictable surges. Customers get a fair, transparent queueing experience rather than errors or timeouts, and your team gains real-time visibility into traffic loads. Ultimately, it reduces operational stress, protects revenue-critical events, and lets you plan high-demand moments with confidence.
The benefit is that your systems stay online even during unpredictable surges. Customers get a fair, transparent queueing experience rather than errors or timeouts, and your team gains real-time visibility into traffic loads. Ultimately, it reduces operational stress, protects revenue-critical events, and lets you plan high-demand moments with confidence.
Excellent Bot Protection That Delivers Results
What do you like best about the product?
They have helped us tremendously in the fight against bots on our website.
What do you dislike about the product?
I wish there was a better way to stop traffic from specific countries or parts of the US. We have trouble in certain areas and it would be great if we could do this in bulk.
What problems is the product solving and how is that benefiting you?
Data Centers has been causing a lot of problems with our cart. Queue It has helped us to lower the number of bot attacks and has helped us fight synthetic traffic.
Essential for Managing High-Traffic Events, Easy to Use and Highly Customizable
What do you like best about the product?
Queue-it has really saved our backsides many times during massive on-sale spikes! We host a relatively large ticketing and event management platform (save name) and had so much trouble managing large traffic influx during big on-sales prior to queueit introduction. Now we can handle these episodes much more effectively. Big pros are the ease of use on the admin side, configurations, lots of abilities and controls, and customization. We don't plan to discontinue queue-it anytime soon! and our platform is growing substantially each year. So we need this.
What do you dislike about the product?
The dislikes are short list, but definitely big hits. Having the ability to enforce queue-it on a per-event basis and not platform wide is huge for us. Hoping to get that ability eventually. Also the integration of the SDK on our legacy platform was not super straightforward.
What problems is the product solving and how is that benefiting you?
See above, but essentially traffic flow control and bot/scalper mitigation.
Reliable High-Traffic Management with Seamless User Experience
What do you like best about the product?
What I like best about Queue-it is how predictably and transparently it manages high-traffic events. It gives us a controlled, orderly way to protect downstream systems during peak demand without degrading the guest experience. Instead of systems failing under sudden load, Queue-it absorbs the surge, meters users into the application at the rate our infrastructure can handle, and gives guests clear feedback about their place in line. That combination of protection + predictability + communication is extremely valuable.
What do you dislike about the product?
The biggest challenge with Queue-it is that it can introduce operational complexity and guest friction if it isn’t tuned perfectly. When it’s configured well, it’s fantastic. But when it's not, we feel it immediately across Observability, Ops, and Guest Experience.
What problems is the product solving and how is that benefiting you?
1. Prevents system overload during peak demand
2. Protects revenue by keeping the storefront available
3. Creates a controlled, stable environment for Observability & AIOps
4. Helps isolate performance bottlenecks
5. Reduces guest frustration during outages
6. Creates operational breathing room
2. Protects revenue by keeping the storefront available
3. Creates a controlled, stable environment for Observability & AIOps
4. Helps isolate performance bottlenecks
5. Reduces guest frustration during outages
6. Creates operational breathing room
Effortless Queue Management and Clear Monitoring
What do you like best about the product?
Queueing rooms are easy to manage, inflow/outflow monitoring is clean and helpful.
What do you dislike about the product?
Can't begin to release a queue 'on demand', it has to be scheduled.
What problems is the product solving and how is that benefiting you?
Often when we launch new products, or offer sales, we use Queue-it waiting rooms to both verify product/pricing before the public can see it, as well as managing traffic surges to not overwhelm our web applications.
Customizable, User-Friendly, and Insightful Analytics
What do you like best about the product?
Analytics, ability to customize design, ease of use
What do you dislike about the product?
Some features are hidden behind a paywall
What problems is the product solving and how is that benefiting you?
Queue allows us to control the flow of traffic in a way that allows us to sell a lot of tickets while maintaining the sites integrity.
Customizable and Powerful Tools for Streamlined Setup
What do you like best about the product?
Repeatable setup process, customization options, and advanced tools
What do you dislike about the product?
Sometimes the steps to setup a queue feel lengthy or disjointed
What problems is the product solving and how is that benefiting you?
managing on-sales and protecting our webpages from heavy traffic
Effortless Waiting Room Setup for High-Traffic Events
What do you like best about the product?
I like how queueit's web UI allows for easy setup and deployment of waiting rooms for our expected high-velocity sales events on our website. We can configure multiple events at the same time across all of our sites, allowing us to control customer flow when needed.
What do you dislike about the product?
We have been told that an update to the SFCC queueit cartridge would be coming this year, however, it is already December, and we have not hear about any updates yet.
What problems is the product solving and how is that benefiting you?
Queueit solves the issue of overwhelming many of our systems. While our customer-facing web store can handle the traffic, many of our systems further downstream can not handle high volumes of orders, and thus, the limited traffic from a waiting room helps.
Handles Traffic Surges with Flexibility and Precision
What do you like best about the product?
Ability to handle surge in traffic, granular control, flexibility with queue pages.
What do you dislike about the product?
Bot protection and bot dashboards can be better.
What problems is the product solving and how is that benefiting you?
Surge in Ticketing Traffic.
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