Qualtrics
Qualtrics LLCReviews from AWS customer
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I love this platform!
What do you like best about the product?
I love how user friendly the platform is. The newbies can use it; the experts can use it. It's accessible to everyone.
What do you dislike about the product?
I wish we would have purchased the platform sooner! =)
What problems is the product solving and how is that benefiting you?
We've discovered better ways of communicating with our customers (preferred channels), we've increased our ticket turnaround time, & discovered customer-driven ways to improve our Customer Experience via text mining & overlaying that with our customer journey.
Best Research Tool on the Market
What do you like best about the product?
Qualtrics has the best technology for researchers to use for a self-service company. I have been able to write surveys, create complex questionnaire flows, and quickly get results back that have been helpful for our team. Their customer support team is also great to work with. Our account team is always working towards helping us have the best experience.
What do you dislike about the product?
With Qualtrics being the best technology on the market you will pay more than most other tools, but their team does everything they can to keep costs low for us and finds alternative ways to get what we need.
What problems is the product solving and how is that benefiting you?
We have made significant business changing decisions from the feedback from our customers. We have seen significant improvements to our NPS as we have made these changes, and can track back to root causes quickly.
Awesome Customer Experience SUrveyTool
What do you like best about the product?
How easy it is to create surveys and build reports
What do you dislike about the product?
pricing is expensive for smaller businesses, but worth it if you have the money
What problems is the product solving and how is that benefiting you?
Customer Voice to improve our interaction with partners and clients
My experience has been incredible so far!
What do you like best about the product?
One of the most helpful things is that I will be able to providing coaching opportunities to our team and provide the company with insights they do not currently have!
What do you dislike about the product?
Right now nothing, we are just getting started and I am so excited.
What problems is the product solving and how is that benefiting you?
Qualtrics is going to be such a huge support to our agents and our company. I again have not started with our dashboard but already know that we are going to get an incredible amount of value out of this platform!
I am starting to recommend other areas of Qualtrics to our company and being an advocate for Qualtrics in this regard as I am already impressed.
I am starting to recommend other areas of Qualtrics to our company and being an advocate for Qualtrics in this regard as I am already impressed.
Recommendations to others considering the product:
My advice to anyone looking to use Qualtrics, is having a set plan ahead of time. Know what are your absolutes and what are things you can do without but would be nice to have. Why? Because I guarantee you that your Qualtrics Sales Rep/Manager will tell you that you will get all of those and MORE! Be prepared so that they can help you accelerate the process. I was excited after my first demo! Ask questions, they love helping you get started and have a clear vision!
Excellent Experience
What do you like best about the product?
Qualtrics Customer Experience is fantastic because they take the time to understand your specific business and needs.
What do you dislike about the product?
Honestly, there is no downside to using Qualtrics Customer Experience. It's an outstanding service that has helped our company get immeasurably better.
What problems is the product solving and how is that benefiting you?
We've determined how to address agency CX issues without relying word-of-mouth anecdotes. Now we have real, hard data that helps us make decisions.
A centerpiece for customer learning
What do you like best about the product?
Qualtrics is dynamic and flexible - with usages far beyond surveying. The platform is easy to learn, but there is a still a good deal of depth to the product. I particularly love "Vocalize" the visualization platform that creates real-time dashboards of ongoing campaigns.
What do you dislike about the product?
Qualtrics can be a bit buggy - sometimes you have to leave and come back in to see changes reflected.
What problems is the product solving and how is that benefiting you?
ROI is notoriously difficult to quantify fro CX, -that being said we have leveraged Qualrtics to identify experience breakdowns, close the loop and regain customer trust, and track trends to eliminate customer friction points.
A must-have tool for making business decisions
What do you like best about the product?
The platform allows us to easily design, execute, and analyze our customer feedback across all platforms/channels.
What do you dislike about the product?
It takes some level of knowledge to effectively survey our customers. Thankfully, we got guidance along the way that allowed us to quickly put the tool to use.
What problems is the product solving and how is that benefiting you?
We are able to quickly identify and eliminate our customer pain points.
Recommendations to others considering the product:
Get the guidance from consultants or Qualtrics. It is money well spent as it will greatly increase the launch time.
Loved Working with Qualtrics since 2016
What do you like best about the product?
Qualtrics has a lot of documentation online, which can be found easier with Google at times. The tools a has changed quite a bit in the last six years and mostly for the better.
What do you dislike about the product?
Onboarding new people can be tough as it has a lot of advanced options, but doesn't have certain ones which make life easier for super power users. Admin tools need a complete overhaul.
What problems is the product solving and how is that benefiting you?
It is a landing spot for all our experience data. It is great to aggregate all of the metrics in one place.
Recommendations to others considering the product:
Start little and expand in the platform. It will keep the cost down and allow you to grow as you get to know the platform.
Great tool and support
What do you like best about the product?
We get great support and advice on possible solutions for our business problems
What do you dislike about the product?
nothing I can think of at this moment, most of our problems have been solved.
What problems is the product solving and how is that benefiting you?
adoption of accessing data for business decisions
The platform is very customer friendly, and is quite useful on the research we need
What do you like best about the product?
The platform si easy to use and understand, is very intuitive
What do you dislike about the product?
Eventhugh is customer friendly when creating surveys, dashboards and stuff, when trying to connect with SFTP servers or similar, it gets very technical
What problems is the product solving and how is that benefiting you?
The whole process to understand the customer thoughts on certain products or procesess
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