Qualtrics
Qualtrics LLCReviews from AWS customer
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Great tool with many built in utilities
What do you like best about the product?
It's a great all-in-one tool. It has the ability to create easy-to-use surveys that look great, deploy those surveys in a number of ways and to do analysis automatically as the data comes in.
What do you dislike about the product?
I wish the API output was easier to work with.
What problems is the product solving and how is that benefiting you?
NPS, eNPS, Proper analysis on that data, better and more accurate deployment of surveys
Great Customer Service
What do you like best about the product?
Instead of giving me the "quick fix" workaround on the phone. The service rep took the time to look into what the issue was with our data integration.
What do you dislike about the product?
Nothing that I can think of - great experience!
What problems is the product solving and how is that benefiting you?
They helped me figure out why certain filters were not working within the dashboards I had created.
Good service
What do you like best about the product?
Our Qualtrics team is very responsive to our needs and does their best to accommodate us.
What do you dislike about the product?
I'd like for the data on the backend to be a bit more normalized. It can be hard to get desired results sometimes due to how the data is structured.
What problems is the product solving and how is that benefiting you?
Improving out CX, but specifically helping to improve our product design process!
Qualtrics does the job, but could use some updates
What do you like best about the product?
Having all my data in one place. Being able to send surveys and analyze data in an efficient manner.
What do you dislike about the product?
The interfacing is clunky and hard to learn for a first timer. Creating surveys is easy, but drafting messages with embedded questions and setting up distributions takes more time than it should. Overall, it needs some updates. The look and fee is very outdated and generating reports based on the data found is not up to par with other applications. I'd also like a more customizable experience when sending emails to participants, right now it looks a little unprofessional.
What problems is the product solving and how is that benefiting you?
None
User Friendly
What do you like best about the product?
With being a new user to Qualtrics, the Help button has been the easiest to use and navigate of any program I have ever used. When I type in help questions in the search bar, I get information that is related to the task I am working on. The basecamp tutorial videos are short, to the point, and very helpful!
What do you dislike about the product?
I haven't noticed any downsides. It's a big program, so it takes a while to learn how to use it to it's potential.
What problems is the product solving and how is that benefiting you?
Qualtrics is being used by agency to send out satisfaction surveys in our multiple programs. This has allowed our clients to feel heard and get a timely follow-up contact, if they request a call.
Great to have survey, intercepts and dashboards in one place
What do you like best about the product?
- the connection of survey, intercepts and dashboards in one tool is very useful
- the filter options in the dashboards are intuitive and easy to use
- the filter options in the dashboards are intuitive and easy to use
What do you dislike about the product?
- hard to connect Qualtrics to other CX tools if you don't use the out of the box implementation
- lack of technical feedback on support tickets
- not very customizable, what you see is what you get
- lack of technical feedback on support tickets
- not very customizable, what you see is what you get
What problems is the product solving and how is that benefiting you?
Qualtrics helps to identify user experience frustrations that can't be seen in quantitative data, which helps to optimize the user journey experience on the website
Very versatile but complex survey tool
What do you like best about the product?
It's pretty easy to get a simple survey up and running. The basic tools are intuitive and help screens are always available.
What do you dislike about the product?
Some of the functions are very complex and it's easy to go down a rabbit-hole if you don't know what you're doing. It definitely requires training and regular use to get the most benefit from the software.
What problems is the product solving and how is that benefiting you?
We're using Qualtrics for customer satisfaction surveys, employee feedback forms and information-gathering forms like photo permissions and volunteer preferences. Internal surveys are a lot more efficient compared to long e-mail threads and disjointed conversations. External surveys are easy to send and track responses. We are using the ticket system for following up on negative comments.
Recommendations to others considering the product:
Take the time for training your staff to get the most benefit from the software.
Powerful Survey tool but integration is difficult
What do you like best about the product?
The multiple survey questions, the theme branding we can add, the reporting tool and the multiple use cases we can use the surveys with.
What do you dislike about the product?
The salesforce integration has been difficult, we can't have this integrated to our CRM so the data lives in Qualtrics only and doesn't allow to link the reporting to our data.
What problems is the product solving and how is that benefiting you?
We use it to gather customer and employee feedback and to better adapt our solutions and events.
I love Qualtrics for data analysis and surveys!
What do you like best about the product?
I use Qualtrics for teacher and parent surveys. I also use it to create dashboards to illustrate student data that can easily be accessed and read by teachers.
What do you dislike about the product?
Sometimes, I have difficulty figuring out how to display certain items in Qualtrics data.
What problems is the product solving and how is that benefiting you?
We now have easy access to data for teacher and administrative use.
We can easily track parent participation and parent/student survey results for LCAP and School Board Presentations.
We can easily track parent participation and parent/student survey results for LCAP and School Board Presentations.
Deep Dive CX Data With Ease
What do you like best about the product?
Review customer experience data with ease, and ability to filter down to low level (individualized scores/KPIs) or high level for company totals. Amazing platform, and were only at the tip of the iceberg.
What do you dislike about the product?
Inability to share private pages, if we create something cool- it needs to be recreated taking more time, vs moving or sharing from private page.
What problems is the product solving and how is that benefiting you?
Focus placed on key customer drivers and pain points, ability to create action items reactivity and process development and improvements proactively by high;lighting trends, patterns and process gaps through customer responses and comments.
Recommendations to others considering the product:
review base camp as much as possible prior and during implementations, research and prep questions...
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