Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Vonage for Business works right.
What do you like best about the product?
The application on both my computer as well as my cellphone integrates seamlessly. I can text or call clients and internal agents seamlessly just like you would on the phone
What do you dislike about the product?
There is a lot to dislike. If I were to add something, I would add more analytics. But that is less about the product and more about the permissions my administrators have given me.
What problems is the product solving and how is that benefiting you?
We speak with clients daily, and communication back and forth is key. Vonage has made productivity extremely linear compared to other VOIP systems I have used in the past that would drop calls and not integrate with VPNs and other services.
Vonage : A Useful Tool
What do you like best about the product?
I like the connectivity and linkage Vonage has with other applications and websites. It makes working more efficient and organized when handling calls and assisting customers.
What do you dislike about the product?
I don't like how the notifications pop up when I use Vonage Business communications during calls. That part really interrupts me when I am taking notes and assisting customers.
What problems is the product solving and how is that benefiting you?
It is helping greatly in keeping our company organized and efficient when assisting our customers. Everyone is all the same page and my workflow is much smoother and enjoyable.
Full Service Care
What do you like best about the product?
Very easy to use and communicate with customers. easy to integrate with a CRM and logs calls requiring the user to do less work. Mobile app is excellent as your mobile will ring at the same time as Vonage headset allowing you to never miss a call
What do you dislike about the product?
I have not found any negative experiences using Vonage
What problems is the product solving and how is that benefiting you?
Allowing me to log calls and never miss a call with the mobile app.
Best for calling
What do you like best about the product?
We have switched from RingCentral to Vonage. I can make calls from anywhere. It is very useful while working on a remote basis. Even I can switch calls from one device to another one very easily.
What do you dislike about the product?
Till this time we didn't feel any dislike. It is working very well for me and my team also.
What problems is the product solving and how is that benefiting you?
I am using Vonage mainly for calling purposes. I can contact clients and customers and trucking companies. It is very helpful while working remotely.
user friendly
What do you like best about the product?
user friendly system, multi-functional uses
What do you dislike about the product?
I wish that it integrated with Outlook so contacts would sync
What problems is the product solving and how is that benefiting you?
VOIP
Vonage is easy to use and really helpfull
What do you like best about the product?
It allows me to make international calls and have usage reports.
What do you dislike about the product?
None of the functionality. Maybe something I could change would be the ringtone, but just for personal preference, it's not really a necessary thing.
What problems is the product solving and how is that benefiting you?
It allows me to keep track of the calls that enter the company, know who are the people who answer the most calls and get reports.
Great for a hybrid work environment
What do you like best about the product?
Easy to launch within our company, good end-user adoption, integrated with an existing platform we are already familiar with (MS Teams), no system issues (dropped calls, connectivity issues, etc.)
What do you dislike about the product?
Inbound calls all show as our main line, direct numbers aren't local, issues with purchasing French numbers.
What problems is the product solving and how is that benefiting you?
Available extensions through our mainline on softphones, allowing for a hybrid work model.
Review for Vonage
What do you like best about the product?
Vonage provides a range of features, including voice, messaging, video conferencing, and team collaboration tools. It allows employees to work from anywhere and on any device,
What do you dislike about the product?
The software relies heavily on a stable internet connection.
Like any other technology, the software may experience technical issues, such as downtime or glitches that may affect the user experience
Like any other technology, the software may experience technical issues, such as downtime or glitches that may affect the user experience
What problems is the product solving and how is that benefiting you?
Vonage Business Communications offers businesses a comprehensive communications solution that can help them stay connected, collaborate effectively, and improve productivity.
Great call quality
What do you like best about the product?
The call quality on Vonage is excellent. It simplifies calling, and the user interface is simple because anyone can do it. I never had a call drop problem with Vonage, which is admirable.
What do you dislike about the product?
Several times I've deleted important text messages and pictures because the download and delete buttons are right next to each other, which causes a lot of problems when you're in a hurry. So Vonage should look into it or provide a way for us to recover these vital details.
What problems is the product solving and how is that benefiting you?
Vonage enables me to connect with other technicians without any call drops, allowing me to communicate with them without interruption and easily text valuable information to technicians.
Easy and efficient way to connect to your clients and customers.
What do you like best about the product?
Calls that we make from vonage do not get dropped in between and we don't get any disturbances as well.
What do you dislike about the product?
Vonage does take up a lot of RAM so it does slow down your system quite a bit.
What problems is the product solving and how is that benefiting you?
Vonage helps us to connect to our clients and customers so we can communicate more proficiently.
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