Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Good option for small business
What do you like best about the product?
Voicemail to my email is really helpful when I'm on the road.
What do you dislike about the product?
Menu is cumbersome and can be difficult to decipher.
What problems is the product solving and how is that benefiting you?
The reporting functionalities have been helpful when tracking Accountability.
Recommendations to others considering the product:
Best to dedicate an overseer rather than to have all users access the system.
A robust, reliable VoIP Solution
What do you like best about the product?
Vonage Business Essentials makes my company's office phone available anytime, anywhere. I can make/receive calls, send text messages, and check my voicemail anywhere my phone has reception.
What do you dislike about the product?
Occasionally, the quality can dip a bit. This probably has more to do with internet connectivity than the actual service.
What problems is the product solving and how is that benefiting you?
Vonage serves as our auto-receptionist and our unified communications platform. As a sales driven organization, being able to carry your office phone with you has proven incredibly valuable for our team.
Recommendations to others considering the product:
Ask for a demo. A brief time using the app and the Skype integration will let you know if there are business applications for you.
Didn't have incoming faxes for two weeks
What do you like best about the product?
I like that it's virtual. We can choose which ones actually need to be printed and which ones just need to be downloaded.
What do you dislike about the product?
We lost the ability to view incoming faxes and Vonage kept saying that a supervisor couldn't look at the problem for a week! We're a law office. We need to be able to accept faxes!
What problems is the product solving and how is that benefiting you?
It clears up having to have an actual fax machine, but that's about it.
Recommendations to others considering the product:
Seriously need to improve customer service!
Reliable from Day One
What do you like best about the product?
I have used Vonage since they were brand new. We've taken our number with us several times over the years as we moved about. They've always been very reliable.
What do you dislike about the product?
Not much. We had a few issues with the voicemail to text feature, but it was resolved quickly.
What problems is the product solving and how is that benefiting you?
Not having to change your phone number every time you move!!
Good price, but connectivity suffers at times
What do you like best about the product?
I like the fact that this is VOIP. As long as I have a LAN line I can use my phone. If no LAN line I still have the capability of using a virtual phone on my computer.
What do you dislike about the product?
Connectivity is a big issue. I pay a premium for exceptionally high speed internet and at times calls will drop. Recently Vonage suffered an attack on its servers and for an entire afternoon I had zero connectivity relating to my phone. I am always on the phone with clients and when this occurred, I was left o use my mobile for conference calls. At first I thought it was a problem on my end. I should have been notified immediately regarding the status of the system.
What problems is the product solving and how is that benefiting you?
I needed a phone system that would allow me to add and subtract users quickly and easily. My sales force is spread globally, so this tool helps considerably.
Recommendations to others considering the product:
If you absolutely cannot have dropped calls get a dedicated phone line.
I was using this as vocalocity before it became vonage
What do you like best about the product?
The easy to use phones with the forwarding and the IT support when I call for help.
What do you dislike about the product?
sometimes there is static or it drops calls
What problems is the product solving and how is that benefiting you?
The cost is great, lower than Verizon business. Also the support is better
Vonage is like having a phone... Everywhere.
What do you like best about the product?
I like that Vonage works on just about everything. I can use my desk phone, my computer, my smart phone as a phone with all the same number. If I have to work from home I can still answer the phone since I have everything that I need right there.
What do you dislike about the product?
The only thing that I dislike is that the Username to log in is case sensitive. This is the only service that has it set up that way and sometimes that can be super frustrating when you are trying to sign and forget that this is a required thing to sign in.`
What problems is the product solving and how is that benefiting you?
Definitely one of the benefits is what I have already stated. I have a working phone anywhere and everywhere. It takes a lot of stress off of my mind when I am working from home and know that I am not missing a customer call because I am not at my desk in the office.
Recommendations to others considering the product:
Definitely get this service. It is a huge time saver, apps are easy to use. Get it, set it up, and put your mind at ease.
VOIP
What do you like best about the product?
-Access softphone anywhere
-softphone can transfer calls on pc
-clear call quality
-simple setup
-quick & helpful support.
-softphone can transfer calls on pc
-clear call quality
-simple setup
-quick & helpful support.
What do you dislike about the product?
-No softphone for mac
-other third party softphones don't work
-desktop phone application could be better
-other third party softphones don't work
-desktop phone application could be better
What problems is the product solving and how is that benefiting you?
Helpdesk
Recommendations to others considering the product:
Vonage is a great product. While I have not used many other VoIP products, Vonage has been good.
Vonage - Perfect for business. You can get your messages wherever you have access to your email
What do you like best about the product?
Best part for me is that I have access to any voicemails or phone contacts wherever my computer is. This system gives me the best available communication options. I can be visiting my family and have no access to my phone in my office 1200 miles away and I can still get my messages through my computer.
What do you dislike about the product?
Biggest issue that I encountered was getting use to the having to look for an email to obtain a voicemail. I overcame this issue and fully accept the delay now.
What problems is the product solving and how is that benefiting you?
Solving my issue of not having full communication access when away from home
Recommendations to others considering the product:
I would recommend this product to anyone that wants a more connected business environment
Excellent for International Business
What do you like best about the product?
I love the mobile app and being able to use my desk phone number to receive calls from customers.
What do you dislike about the product?
I haven't checked in awhile but last time I tried to use the vonage desktop app with windows 10 it was very glitchy.
What problems is the product solving and how is that benefiting you?
Allows me to work with our customers located in Australia, New Zealand and the EU.
Recommendations to others considering the product:
Great product if you need to make international business calls or if your job allows you to work from home.
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