Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Best VoIP available for use
What do you like best about the product?
The best I found out of Vonage is its easy Setup, It has best call quality which I like the most.
Its interface is quite user friendly, Easy for calling and messaging.
As it is use VoIP you can just connect any of your devices. It has Android App and also available for ios. You can use it directly from your phone also.
I found this as the best App as it help all users to stay in touch.
Its interface is quite user friendly, Easy for calling and messaging.
As it is use VoIP you can just connect any of your devices. It has Android App and also available for ios. You can use it directly from your phone also.
I found this as the best App as it help all users to stay in touch.
What do you dislike about the product?
I don't have any such dislikes for this app. But when i used vonage on windows the App was not working fine. Connection always lost and when you try to reload the page the ask me to downlead the desktop setup each time. I always download the updated version but again and again they come up with new update and the connection get lost.
For mac to is working fine.
For mac to is working fine.
What problems is the product solving and how is that benefiting you?
As a company we are working from a different country and we have to do international calling as we have our clients based in United states.
We started using Vonage and we never felt that we need to change to other software. we are happy using this
We started using Vonage and we never felt that we need to change to other software. we are happy using this
Recommendations to others considering the product:
we are using this from the start and it is the best service provider for all international calling.
I really liked the interface and it services. easy call forwarding, Easy settings, Easy set up.
All in all the best we can have for good set of calling and messaging.
I really liked the interface and it services. easy call forwarding, Easy settings, Easy set up.
All in all the best we can have for good set of calling and messaging.
Makes calls easier
What do you like best about the product?
The desktop app allows me to dial and notifies me of a call so I don't have to look over at the phone every single time it rings.
What do you dislike about the product?
There is nothing that I dislike about Vonage
What problems is the product solving and how is that benefiting you?
Missing less calls since there is a smartphone app that allows the ability to dial out and accept calls while still using the work phone number
Integration in the company
What do you like best about the product?
The possibilities of teamwork and editing.
What do you dislike about the product?
The organization, could improve the file system.
What problems is the product solving and how is that benefiting you?
Collaboration in calendars. Be able to synchronize the work.
Vonage is going the route of ringcentral.
What do you like best about the product?
The best thing about Vonage is the admin features, and the mobile app.
What do you dislike about the product?
The worst thing about Vonage is the dashboard. Vonage as multiple locations, and seemingly multiple interfaces for similar set of information and features. So similar, that there is a fair amount of searching involved in simple modifications. In my short experience with the app I've found it to be as clunky as Ringcentral with less flexibility in user roles. In short: it stinks.
What problems is the product solving and how is that benefiting you?
Distance telecommunication, multiple user interface, VOIP instead of analog.
Recommendations to others considering the product:
Jive.
Great small business VoIP provider
What do you like best about the product?
Vonage is a great VoIP provider. The call quality is great. The on-boarding process was very simple and straightforward, and the support throughout the whole process was top notch. The sales representative was very helpful without being pushy. The administrative portal is very intuitive and makes changing users or phones very easy. You can even setup a Vonage phone on your smart phone so you will never miss a call again. They also have integrations like click to dial and Salesforce logging to make the sales process much easier.
What do you dislike about the product?
I dislike the fact that you cannot set a schedule within the smartphone app. So if you forget to turn it on you might miss a call, or if you forget to turn it off you may get woken up in the middle of the night with an international call.
What problems is the product solving and how is that benefiting you?
We needed an affordable no contract small business VoIP solution. We receive all of those benefits with Vonage.
Vonage gets the job done
What do you like best about the product?
I love the ability to screen calls from my cell phone and not have to use my office phone. I work remotely much of the time.
What do you dislike about the product?
Call quality through the app can be hit or miss.
What problems is the product solving and how is that benefiting you?
Cost savings, when it comes to telecommunications. Allow my team to telecommute—a great benefit for them.
Recommendations to others considering the product:
If you need a web based solution this is the tool for you. I love that I can connect from my PC, Cell, or my desk phone. I love the messaging tools within the app and desktop connect is awesome too.
nice integrated software for organization
What do you like best about the product?
easy integration with your email, web-drive, calendar, etc into one account.
What do you dislike about the product?
Not particularly up to this moment - maybe auto sign-in function.
What problems is the product solving and how is that benefiting you?
NA
Vonage works for small businesses
What do you like best about the product?
I like the desktop app, and my ability to log in to Vonage and use it on multiple mobile devices.
What do you dislike about the product?
Vonage is only more evonomical than its competitors like ringcentral if you only require 1 user login.
What problems is the product solving and how is that benefiting you?
Distance communications, as well as the economics of an email based fax line. It's also helped with continuity in client communications.
Recommendations to others considering the product:
Consider Ringcentral if you want multiple admin level users with less cost.
Falls incredibly short of expectations
What do you like best about the product?
Intraoffice calling is pretty straightforward.
What do you dislike about the product?
We have had so many problems since switching to Vonage, the worst of which is frequent system-wide outages. We aren't the only ones suffering, too, so we know it is not isolated to our server or network. Sometimes, it is regional (just in the DELMARVA area), sometimes it is more widespread. We know we are not suffering alone, but when a good portion of your business is based around a call center, we need a phone system that is reliable and connected. Vonage is neither. External calls are often choppy, and calls are very frequently dropped mid-conversation. Repeated attempts at troubleshooting have been fruitless, and incredible excuses, such as, "We need to be on the phone with you when this happens," are deflecting and pointless. If I had to decide on a phone system again, it would not be Vonage.
What problems is the product solving and how is that benefiting you?
Our aim was to provide a VoIP solution for our call center and entire office, though having a system that frequently crashes causes more problems than it resolves. It further damages our reputation as an IT leader, which has downstream impact on our bottom line.
Recommendations to others considering the product:
Please consider all of your options available. If your business absolutely relies on having working phone lines throughout the day, especially in regards to emergency services, you might want to consider another alternative.
Vonage VOIP services review
What do you like best about the product?
The uptime of service is better than we have had in the past but I dont know if that is worth the lack in support.
What do you dislike about the product?
the time it takes to get things completed as far as activating a phone or anything really, support is very slow
What problems is the product solving and how is that benefiting you?
Voip and voicemail they provide the phones and the service to those phones.
Recommendations to others considering the product:
Be ready for it to take some time in order to activate phones, ring groups, and other tasks that require set up.
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