Vonage Contact Center (VCC)
VonageReviews from AWS customer
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It was easy to switch to Vonage and the cost savings is beneficial to the church.
What do you like best about the product?
It is cheaper than our previous provider.
What do you dislike about the product?
There is nothing we have disliked to date.
What problems is the product solving and how is that benefiting you?
It is saving the church money for same level of service.
Recommendations to others considering the product:
It is just as good as others and saves money.
Vonage is Awesome!!
What do you like best about the product?
I like the voice quality the most . With a good internet connection it works absolutely brilliantly .
I also like the Vonage Android app- with this i can carry my office with me where i am in the world .
I personally also like the option to send and receive text messages , this makes it very easy . As a result you avoid calling up for small questions .
The vonage app for windows also works wonder when using it on your laptop . Its always easier to send a text via keyboard rather than using your cellphone . Listening to all your voicemails after a long weekend too makes it easier .
I also like the Vonage Android app- with this i can carry my office with me where i am in the world .
I personally also like the option to send and receive text messages , this makes it very easy . As a result you avoid calling up for small questions .
The vonage app for windows also works wonder when using it on your laptop . Its always easier to send a text via keyboard rather than using your cellphone . Listening to all your voicemails after a long weekend too makes it easier .
What do you dislike about the product?
There are not many things that i dislike , but i hate waiting for more than 10 minutes when the customer service is called .
What problems is the product solving and how is that benefiting you?
We work for an American based company in India . Having a personal US number helps us reach our customers easily and the fact that they can call us back makes it useful too .
Recommendations to others considering the product:
Use this app if you wish to have a crisp quality of voice as a result creating a very good impression with your customers/clients .
Great Service
What do you like best about the product?
I like the fact that I am not tied to my desk. I can use my service on my cell phone or laptop allowing me to work from anywhere with an internet connection.
What do you dislike about the product?
I do not have any dislikes using Vonage.
What problems is the product solving and how is that benefiting you?
The portability of Vonage is our greatest asset.
Business experience.
What do you like best about the product?
Ability to do several businesses from one phone.
What do you dislike about the product?
Nothing comes to mind. They are good enough, I came back, not finding anyone to compete with them.
What problems is the product solving and how is that benefiting you?
Ability to have three numbers. Two for business and one for personal. Customer service is available to help with issues, if needed. As each number rings separately, I know which line is calling, making my businesses easier to handle on the phone. Business can go with me, wherever I go and operate as though I am in the office.
Recommendations to others considering the product:
Before you say no, give it a try.
Vonage Voip
What do you like best about the product?
Easy functionality and low cost, great ROI
What do you dislike about the product?
sometimes you can't hear the person you're talking to.
What problems is the product solving and how is that benefiting you?
Connectivity, call distribution management
Great product, great service
What do you like best about the product?
Amazon chime is included for screen sharing and video conferencing with clients.
What do you dislike about the product?
Wish I was able to pass control and have other people in the meeting share their screen and take over their mouse control.
What problems is the product solving and how is that benefiting you?
WAY easier to host meetings and connect than Skype or Join.me.
Recommendations to others considering the product:
Take a look at all options. If other solutions are less expensive be wary of the quality of connections and calls. I was ready to throw my old provider's Mitel phone out the window. We had dropped calls, constant reboots with that system, it was a pain. So far - Vonage has had crystal clear calls, great features, 100% uptime stability... just a great solution.
Great Service
What do you like best about the product?
We can make conferences, and screening the calls, setup on different devices, there's a lot good features for this service
What do you dislike about the product?
we don't really have dislikes with this service, just need to bring a cup of coffee when we use it
What problems is the product solving and how is that benefiting you?
change numbers, assign ne numbers, hold some devices while we are traveling
Recommendations to others considering the product:
Enjoy the ride with this espectacular service provider
Great E-Fax Service
What do you like best about the product?
We have used Vonage for a while. We use them exclusively for our e-fax service and have had great success with it. Very easy to use and great layout! Thank you!!
What do you dislike about the product?
Not really anything. We have used Vonage for about 5 years now and have nothing but good things to day about what we have had. Your customer service is always top notch as well.
What problems is the product solving and how is that benefiting you?
We had a long period of problems with our fax service from a previous company. Have had nothing,but good things on our e-fax since we've had it with Vonage.
Recommendations to others considering the product:
Very easy to use.
No issues and great service
What do you like best about the product?
We haven't had any interruptions with out service which is great. Also, the call group is great because we all have our individual line. when a customer calls the "call group" anyone can answer. This makes business faster and efficient. The conference option helps us connect customers to another department without any issues. There is also an option to add hold music of your choice which our customers like.
What do you dislike about the product?
There is nothing to dislike at the moment.
What problems is the product solving and how is that benefiting you?
Having a call group but also having a personal number for each phone.
Recommendations to others considering the product:
It was a fast transition and they'll help you set up the features.
Would not recommend
What do you like best about the product?
When the phone system works, I am able to transfer calls to coworkers
What do you dislike about the product?
Constant issues making phone calls and other features that were turned off of our phones. Features that we are PAYING for!
What problems is the product solving and how is that benefiting you?
Currently, we are not solving any problems. Vonage is creating problems for us.
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