Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Inexpensive Service and Easy to use!!
What do you like best about the product?
I like that it is inexpensive and all online. So convenient and easy to use for any business. We have had the service for 3 years and have really enjoyed the ease of use.
What do you dislike about the product?
I dislike that if the internet goes down, I don't have the phone service. This can make things difficult for any business to run.
What problems is the product solving and how is that benefiting you?
We saved money from other phone services that we had. Makes things easy to not have to have a land line and to save money on the service too. To be able to have multiple lines helps too.
Recommendations to others considering the product:
I think that most people should look to use Vonage and that they can make their business lives so much easier.
Vonage Review - M Cherry
What do you like best about the product?
The admin console and tech support. The ease of administration has been very valuable
What do you dislike about the product?
It has been difficult to add or change hardware without technical support assistance
What problems is the product solving and how is that benefiting you?
Lack of system features with current telephone provider
Recommendations to others considering the product:
Switch as many old POTS and PBX lines to a hosted VoIP solution
Great Service Every Time
What do you like best about the product?
Excellent customer service every time you need it. Competitive rates and inclusive international calls.
What do you dislike about the product?
Occasional interference/clarity on calls due to internet usage. Never sure if it is system or internet causing periodic difficulty
What problems is the product solving and how is that benefiting you?
Very efficient voice mail management. Emails to mobile phone, voice transcriptions and notifications.
Use of mobile application allows calls to customers to come from business number and not the mobile number.
Desktop application is excellent enabling call records to be accessed easily.
Use of mobile application allows calls to customers to come from business number and not the mobile number.
Desktop application is excellent enabling call records to be accessed easily.
Recommendations to others considering the product:
Excellent customer service coupled with competitive rates, especially international. Like that the cost is al inclusive for my personal and company needs.
Excellent Tech Support
What do you like best about the product?
Promptness and professionalism of tech................
What do you dislike about the product?
No dislikes ...........................................................
What problems is the product solving and how is that benefiting you?
Easily management of VoIP phones. Cost savings
Satisfactory Customer Service
What do you like best about the product?
Customer Service & the eagerness of the associates to help and resolve the query is what I like the best.
What do you dislike about the product?
I dislike the process when issue is escalated to the routing team and there is a delay in the response.
What problems is the product solving and how is that benefiting you?
Good voice quality and efficient communication system
Best Customer Service
What do you like best about the product?
Love the customer service experience. Always there when ever you need them.
What do you dislike about the product?
Wish we could have more recording space for phone calls.
What problems is the product solving and how is that benefiting you?
Being able to login for customer portal from everywhere I go.
Top Notch VOIP service
What do you like best about the product?
The Vonage business system is comprehensive and flexible without being overly complex and difficult to explain to new employees
What do you dislike about the product?
A little more control over the sequence between call following and voicemail would be nice
What problems is the product solving and how is that benefiting you?
I'm in an out of the office a lot and Vonage makes that a non-issue for my clients. They can seamlessly contact me no matter my location
Vonage for business makes this office manager so happy!
What do you like best about the product?
Setting up phones is a breeze. No need to learn any coding. Tech support is always there for me. They are always improving their software. Easy to buy phones from Amazon or any reliable vendor.
What do you dislike about the product?
The iPhone app doesn't allow you to transfer calls. Oh well.
What problems is the product solving and how is that benefiting you?
Deploying flexible phone system is difficult if you have to depend on a vendor and wait for stuff to happen. Vonage makes everything super easy with your dashboard, setup screens, and great, patient, tech support. It's DIY in many ways -- yet powerful like a top professional phone system. Features galore. Seriously awesome.
Recommendations to others considering the product:
Try it. Nothing to lose if you're considering. You might get hooked.
Excellent service
What do you like best about the product?
Sound quality seems to be very good. Whenever I need to call customer service, the cs people tend to be very professional and friendly. I also like that it is pretty easy to use.
What do you dislike about the product?
I really wish it played my hold music even when it is just connecting to an extension. Our old provider did that and most people really enjoyed the sond we play so they were happy and upbeat when the phone got answered. It also helped if the call didn't get picked up right away.
What problems is the product solving and how is that benefiting you?
Vonage makes it really easy to have customers and vendors get through to me easily. I have my extension just go directly to my cell phone so it is easy for people to reach me without the need for messages or having my cell phone number given out to everyone.
Recommendations to others considering the product:
Highly recommend.
I use Vonage for business.
What do you like best about the product?
The calls always come in clearly. I am able to speak with clients on the go.
What do you dislike about the product?
Have not had the opportunity to dislike.any of the features.
What problems is the product solving and how is that benefiting you?
Just being able to make and answer calls outside of the office has been great. Should there be an issuse the customer service has been great.
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