Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Moved to Vonage and saved money
What do you like best about the product?
We can configure phones, add or change users at any time.
What do you dislike about the product?
Because it is IP, we don't have all of the features like we did when we had an analog phone system. i.e. call pick up.
What problems is the product solving and how is that benefiting you?
Eliminate analog phone system and the service contract that went along with it. Saved thousands $$.
Recommendations to others considering the product:
Make sure you have a good internet connection.
Very well
What do you like best about the product?
Attention to detail from the customer serivce agent
What do you dislike about the product?
Nothing. Everything about this product so far has been good.
What problems is the product solving and how is that benefiting you?
Not being able to install a permanent phone systems. This has huge flexability
Wonderful service with great features for businesses
What do you like best about the product?
I like that everyone can use their cell phones to receive and make calls through the vonage app. Being able to use the Vonage app is the single best feature that Vonage has provided.
What do you dislike about the product?
I dislike the connectivity issues we've had with phones, the polycom vvx 300 will start saying sip info error but vonage customer service has always been able to fix every problem.
What problems is the product solving and how is that benefiting you?
We were able to reduce our office cost by switching all offices over from telco to vonage.
Recommendations to others considering the product:
Purchase the higher end model phones , i say this because we've had some problems with the lower end phones from polycom vvx300 but i've heard that their higher end color and touchscreen phones have been great.
Service Review
What do you like best about the product?
I truly value that Vonage offers competitive as well as stable prices.
What do you dislike about the product?
The only improvements I would make is with the e-fax. We currently do not have access to our fax system.
What problems is the product solving and how is that benefiting you?
I hope to get access to our eFax portal. When I called, the representative told me that it is still work in progress.
Recommendations to others considering the product:
Yes
Vonage's support is great
What do you like best about the product?
The support staff are very friendly, knowledgeable, and your call gets answered right away. I have not yet had to stay on hold for more than 30-second!
The software is very user friendly once you learn a few thing with the aid of their support staff
The software is very user friendly once you learn a few thing with the aid of their support staff
What do you dislike about the product?
I would have like a little more training for navigating the software prior to going live rather than calling the support a few times to get things squared away at the beginning.
What problems is the product solving and how is that benefiting you?
We have a couple of office and bunch of staff on the field, we needed a system with a lot of flexibility for routing calls, voicemail and they met them all of our needs.
Quick and painless
What do you like best about the product?
I really like the fact that the entire process was very fast and accurate. Any and all issues that came up were dealt with quickly. The support team really went out of there way to make sure the transition was done right and was working properly right away to not impact business.
What do you dislike about the product?
I only reall had one issue and that was the timing of the porting. It was planed for after hours and it occurred at noon. Granted it only took and hour to repair but it was something I did not receive a heads up on.
What problems is the product solving and how is that benefiting you?
Defiantly text and quality. The text speaks for itself, Telephone quality is great, nice and clear.
Recommendations to others considering the product:
Don't rush, learn the system and there features. Use supports people. They really know the product well.
Customer Service
What do you like best about the product?
The customer service and shorter wait time.
What do you dislike about the product?
Sometimes the representatives are hard to understand.
What problems is the product solving and how is that benefiting you?
I am able to use a VOIP system for my business.
Recommendations to others considering the product:
Be patient when learning the system. Once you understand it.. It is perfect.
my vonage excperience
What do you like best about the product?
the flawless never down system and works very well for me and my staff
What do you dislike about the product?
the recall info on the phone doesn't show a number that just called
What problems is the product solving and how is that benefiting you?
I have had no problems to resolve
Recommendations to others considering the product:
it works well for me
Awesome customer service
What do you like best about the product?
The customer service reps are all very knowledgeable.
What do you dislike about the product?
I don't dislike anything about Vonage. I like Vonage very much.
What problems is the product solving and how is that benefiting you?
None.
Awesome service
What do you like best about the product?
Great benefits and features of the phone and Vonage Business Service
What do you dislike about the product?
Sometimes internet speeds can case slow calls.
What problems is the product solving and how is that benefiting you?
Voicemail and the ability to use my phone at home and on the go with the vonage business app is a time saver .
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