Vonage Contact Center (VCC)
VonageReviews from AWS customer
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We replaced Ring Central w- Vonage & it were so pleased w- the quality of service & reception!
What do you like best about the product?
The free technical support! They're so helpful!
What do you dislike about the product?
Not being able to make a 3 way conference call. I have to use my cell.
What problems is the product solving and how is that benefiting you?
Faster responses to our clients.
Good Business VOIP system
What do you like best about the product?
We are able to utilize our phone system for both in house and teleworking employees providing a seamless experience for our customers.
What do you dislike about the product?
We have had quite a few outages, causing some disruptions in service.
What problems is the product solving and how is that benefiting you?
Allows us to enable employees to telework and still be fully reachable from their work number
Gets the job done, some bugs.
What do you like best about the product?
We are able to integrate this software to our CRM software to be able to use their click-to-dial function and we are also able to monitor statistics on calls - inbound / outbound. There is an app which is great, it has a great interface. Also, the voicemails are very simple to listen to as they are sent to your email.
What do you dislike about the product?
The click-to-dial function frequently stops working. It is very frustrating to have to refresh all of your pages to get it to work again. Also, since it is internet based so if you lose power or your internet goes down, you have no phones
What problems is the product solving and how is that benefiting you?
Saves some time making calls out, and you are able to see a caller ID on who is calling.
Recommendations to others considering the product:
I would shop around and make sure this is the right software for you.
Solid Telephone Conferencing Software
What do you like best about the product?
I like that Vonage has a relatively clean interface, is easy to use, and is relatively user intuitive. I love the sleek, clean white background with the simple fonts and the easy to understand settings and instructions. I also love that the different tabs are easily visible to the left side of it, so it is never hard to figure out what it is you need to do or where you are going. It also has multiple platforms available - an app, software to install on your computer, as well as a web application available for it. I am impressed.
What do you dislike about the product?
I dislike that Vonage seems to be limited in its capabilities. I feel like its functionality could be much broader and greater than what it actually is, and that they limit themselves by only being focused primarily on telephone numbers and conferencing between them.
What problems is the product solving and how is that benefiting you?
Communication is the most obvious business problem that is being solved with Vonage Business. It's easy to keep track of your contacts through it and to arrange calls, conference calls, and other similar things through their software and apps.
Recommendations to others considering the product:
I think that Vonage Business is simple, intuitive and great software to utilize in a business setting. It's rather simplistic in what it offers, but also is very capable of getting what it is supposed to do, done. I am pleased with it and look forward to continuing to regularly utilizing the software in my business needs at my job.
"Vonage Business Review"
What do you like best about the product?
Vonage call quality are extraordinary and the cost of using Vonage is less. Call sending feature genuinely works well,everything you would require in a phone system. The ability to successfully change over telephone message into substance and sent on your Email ID is the best component I like. We can connect customers from any contraption open and from wherever our specialists may be.
What do you dislike about the product?
I have no dislike for this application. It has really been a great tool for us, so far we've been utilizing.
What problems is the product solving and how is that benefiting you?
We're utilizing Vonage for the most part for outbound calls and instant messages which is exceptionally useful. Vonage makes it actually simple to have clients and merchants break through to me effectively. I have my augmentation simply go straightforwardly to my wireless so it is simple for individuals to contact me without the requirement for messages or having my phone number offered out to everybody.
Recommendations to others considering the product:
On the off chance that you need proficient work with superb sound, at that point use Vonage. Best specialized help ever.
Many Features & Beautiful Interface
What do you like best about the product?
Vonage Business has many features. I love that you can access it via iOS and Android, Desktop, and Web. The mobile and desktop app allows you to text candidates from your work phone to maintain your privacy.
What do you dislike about the product?
Sometimes, the reception via the app can be poor. There are also constant updates for the app.
What problems is the product solving and how is that benefiting you?
We are using Vonage to help make communication with our candidates more streamlined.
Recommendations to others considering the product:
Great for a smaller team
Vonage Honest Review
What do you like best about the product?
Mostly i like call Conferencing, Its user interface etc
What do you dislike about the product?
Call drop is too much if you use Android Application
What problems is the product solving and how is that benefiting you?
We need to call, Text our clients in USA, It help us to connect with them
quality calls
What do you like best about the product?
i like how easy is to work with vonage business, also all my calls are save with the recordings
What do you dislike about the product?
if a make serveral task sometimes it get slow the conexion
What problems is the product solving and how is that benefiting you?
I solve all kind of situation at the company with vonage business, with my clients and my coworkers
Recommendations to others considering the product:
i recommended is very easy to use and the call have great quality
great quality
What do you like best about the product?
the calls are good and the recording of the call is always safe
What do you dislike about the product?
sometimes de volume or the conexion of the calls
What problems is the product solving and how is that benefiting you?
i can work very well with all my clints by calling them and i dont miss any detail thanks to the recordings af the calls
Recommendations to others considering the product:
have a great quality on the calls and is very easy to use for work
Vonage is a top communication performer!
What do you like best about the product?
I like that Vonage is very user friendly, easy to install and update. Having the ability to send SMS,text message is a great feature.
What do you dislike about the product?
Sometimes there is too much static or poor call quality. Or the calls will not connect or drop mid call. Not sure if this is due to a bug or internet connection. My organization is currently using 5G internet.
What problems is the product solving and how is that benefiting you?
We are closer to having a unified communication tool. The sales team is able to communicate multiple ways to the prospects and customers. Especially having the ability to send text messages!
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