Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Good system, but the click to dial is an issue
What do you like best about the product?
Great system for mobile use, and interoffice messaging.
What do you dislike about the product?
the click to dial feature is not truly a click to dial - it calls you back and then rings to the person you are calling.
What problems is the product solving and how is that benefiting you?
better communication both inter-office and with external clients/applicants/vendors
Best Voip application
What do you like best about the product?
Vonage business is helpful when I try to connect with other people via voice calls or messaging. It's interface is very easy and has multiple functionalities unlike other similar apps. we can do voice calls, send voice messages, text messages etc. We can save number as contacts as well for future access.
What do you dislike about the product?
Sometimes it is incompatible with older versions of the operating systems. If they work on any and every operating system, it will be great.
What problems is the product solving and how is that benefiting you?
As a recruiter, I call people (candidates) and screen them on a daily basis. I use Vonage business application to call, send voice and text messages to candidates and easily connect with them.
Recommendations to others considering the product:
It's so far the best Voip application available with multiple functions. Please try.
Much better than previous phone system
What do you like best about the product?
The ease of my Non Profit foundation, of 200 individuals, being able to communicate using this phone system.
What do you dislike about the product?
Wish you can transfer calls from desk phone to mobile app.
What problems is the product solving and how is that benefiting you?
Coming off of a previously used phone system that always had issues of breaking up calls, losing calls, and slow use of the app, Vonage does not have issues in these areas.
It can get the job done, but there must be better options out there
What do you like best about the product?
Ability to use a computer app, website, office phone, and cell phone app. Custom lines for team members, voicemail, phone tree options, and texting option
What do you dislike about the product?
Setup took a lot longer than anticipated. We had old vonage phones and we were unable to use them and had to repurchase new equipment. You would think you can use their phones over again for a new business account.
What problems is the product solving and how is that benefiting you?
Reliable phone communication system
Best app to manage calls
What do you like best about the product?
Compatibility with all devices is the best thing and it keeps running in the background without using much of battery on phones.User friendly and everytime they update they make it a little more easy to use.
What do you dislike about the product?
Only thing I dont like about it is that with some laptops if the headphones are connected it does not give any sound for the incoming call.You can only hear the ring for incoming call if you have the headphone customer service is good but if you have to call them you have to wait atleast half an hour to speak to somebody.obemore issue is that if same extension is logged in on two devices some of the messages which are received on a particular device when another device is offline you can only see the message on that device later.
What problems is the product solving and how is that benefiting you?
The best thing is that it can be used on the phones so sales team never miss any call.The voicemails, messages and call list are all at one place.Other than that all the voicemails and call recordings are always there im case you need them later too.
Recommendations to others considering the product:
Best toll free service
Best Service
What do you like best about the product?
I like everything about my Vonage software. Like call management and call routing and handling in one place on my Vonage software
What do you dislike about the product?
Nothing everything is good in it. I am very satisfied with it
What problems is the product solving and how is that benefiting you?
I keep a track of my calls and this is helping me to record every conversation with my client and the employe
Recommendations to others considering the product:
Easy to use and easy to operate.
Simple, easy to use, great at what it's designed for
What do you like best about the product?
I personally love how easy it is to use one phone line basically anywhere. My office computer, home computer, mobile phone, all connected with the one phone line and one phone number that I can be reached at anywhere to never miss a call. It's an easy simple install that anyone can handle with a quick login and you're good to go.
What do you dislike about the product?
If the program is minimized to the system tray on a windows computer (I use windows 10) when a call comes in it can be sluggish to pull up the window and answer the call. Sometimes taking long enough I'm worried about missing the call or the caller just hanging up, haven't missed a call yet over it but it's been a worry.
What problems is the product solving and how is that benefiting you?
A simple system usable by all tech knowledge levels in the company for basic phone use. The added features are typically a welcome addition as well. For example the fax option, how often do you you really need to send a fax? Basically never so no one has one just sitting around and online "free" scan to fax aren't such a thing anymore if you need more than one page, Vonage has those kind of features you just don't really think you'd need, until you need it, then it's a massive convenience. As well as tons of features you really do need.
Recommendations to others considering the product:
Keep an eye on the updates they release, they often contain very useful features you might otherwise miss.
The Vonage Management Application is GARBAGE
What do you like best about the product?
I like the concept that I can take the phone number where ever I go. That I can call out from my cell phone, as if I am sitting in the office.
What do you dislike about the product?
Call blocking doesn't work; call follow doesn't work; I used to be able to get texts-- now they added a charge for that service, without telling me-- disrupting my work and causing me to lose contacts. All customer service people are in a foreign country. It's just all garbage. I don't believe these reviews are legit.
What problems is the product solving and how is that benefiting you?
They are way cheaper than a landline, and you get what you pay for. Besides being cheaper, using the app to make business calls from my cell phone is nice, when it works.
Recommendations to others considering the product:
The application and back-end software consistently has problems. I spend dozens of hours per year with tech support. One day things work, the next day the phone goes straight to voicemail. It's unpredictable garbage, and you'll get help from someone with English as a second language. Total garbage.
Good Solution
What do you like best about the product?
The most helpful thing about Vonage Business in addition to allowing me to connect with remote coworkers, is that allows me to take/transfer calls between desktop, desk phone and cellphone.
What do you dislike about the product?
I wish there was the ability to put personalized away messages.
What problems is the product solving and how is that benefiting you?
Vonage has made it much easier to work on the go with the ability to connect with anyone from so many different communication medium.
Recommendations to others considering the product:
For companies with a lot of remote workers, this is a great solution.
Support is On Point
What do you like best about the product?
I like that this service is cloud based. Prompt support 24/7.
What do you dislike about the product?
Administration is mostly done by Vonage which has upsides and downsides.
What problems is the product solving and how is that benefiting you?
One less physical server to worry about in house.
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