Vonage Contact Center (VCC)
VonageReviews from AWS customer
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These phones are super easy for employees to work from home
What do you like best about the product?
I can use the app to see who is on a call and has calls on hold. I can delegate our employees to take a hold call or I can see who is available. I love that the employees can just take the phone home and connect to their home internet and it still rings our office number and we can transfer calls to an extension just as if they were in the office. It has been very convenient for employees to work from home.
What do you dislike about the product?
End Users are unable to see the Call Dashboard. I have to give admin rights for end users to see who is on a call and who is available
What problems is the product solving and how is that benefiting you?
Able to monitor all calls and run reports to show how many calls each employee has taken and how long they spent on a call.
Great Value
What do you like best about the product?
Flexibility. Being able to take calls on cell phone and desk phone.
What do you dislike about the product?
Audio quality at times can be choppy depending on internet.
What problems is the product solving and how is that benefiting you?
Team communication
Easy to do business
What do you like best about the product?
I love the online account portal. It makes seeing all of your lines and account information super easy in one place.
What do you dislike about the product?
I haven't found anything that I have disliked about using Vonage Business.
What problems is the product solving and how is that benefiting you?
We have been able to forward lines as necessary, set up different voicemails and receive text messages through our main number. Never miss another customer contact again.
Recommendations to others considering the product:
Easy to use, great features, customer service is helpful and company is transparent with their communications and the direction that they are going. I like that setting up new lines or changing features is super easy on the dashboard.
A business Phone Company who is Accountable.
What do you like best about the product?
The services they provide along with the cost is very reasonable for a small business. A lot of bells and whistles for the money you pay. Like with all companies there are hiccups but I must say hands down they have stepped up to the plate to take responsibility to fix and accommodate the issues. A breath of fresh air that is, they put the customer first. They are always improving and adding new services that any business could ever want.
What do you dislike about the product?
There is nothing I dislike - I just wish I came to them sooner.
What problems is the product solving and how is that benefiting you?
I love the fact that I can answer and place calls on my mobile phone. I love that I have an auto attendant to screen calls. I can text from my office phone and not use my personal mobile number to text.
Recommendations to others considering the product:
Try it, after your trial period you will waste no time in moving forward to plant your business with a very good, honest and accountable company.
Excellent Service
What do you like best about the product?
Easy set up, love the dashboard. It is easy to set up users, voicemail and I really like the ease of the block feature for robocalls. The text feature is great as well as the Team SMS feature.
What do you dislike about the product?
I haven't found anything that I don't like yet.
What problems is the product solving and how is that benefiting you?
The Team SMS is great. We don't have to use another program or outside software. We can also easily text our clients from the dashboard.
Recommendations to others considering the product:
It is one of the best decisions I've made. Quality of calls, texting and the additional features is amazing. I would highly recommend changing from your current provider to Vonage. Support is a quick call with friendly staff. You will not be disappointed. If you have a team and you need to connect to them easily the team sms is a great feature. You can easily add and remove extensions and change numbers. The cost for service is affordable too. VOnage is a great choice for a small team or large team. Easily set up the Administrator and the process is so simple. I also really love the ability to text or call customers. You can use your phone system anywhere which has been amamzing since we're working from home due to the Covid-19 pandemic. Definately wouldn't be able to do this with standard service.
Great idea for keeping businesses and personal separate
What do you like best about the product?
Clear lines, easy set up, super user friendly.
What do you dislike about the product?
On the rare occasion a call will get dropped or there will be a significant delay.
What problems is the product solving and how is that benefiting you?
I was able to sell memberships for a fitness studio that didn’t even have walls using Vonage while still using my personal device!
Review - Veronica Blue
What do you like best about the product?
I love the computer app. I prefer it because I can still work and view my screen handle free...with or without an earpiece.
What do you dislike about the product?
Sometimes it doesn't allow me to make an outgoing call and I have to reboot. Sucks when you're two minutes before a meeting.
What problems is the product solving and how is that benefiting you?
None. Recently, I guess there's a lot of backup because of Covid, but I haven't had any issues.
Recommendations to others considering the product:
It would depend on their needs, but I'd definitely recommend the company.
Vonage Business Phone Services helping our business move forward with flexibility and dependability
What do you like best about the product?
I appreciate the ease of the phones ability to work with
What do you dislike about the product?
So far, nothing! We like everything with Vonage
What problems is the product solving and how is that benefiting you?
While we are away from our office, working at home, we love the way we can forward our Vonage office phone to our broker(s).
Recommendations to others considering the product:
This is a great way to have reliable phone service on a daily basis with many functions that serve business needs.
Vonage Review
What do you like best about the product?
Messaging would be my favorite, fax is also a great feature,easy to communicate with the team. call forwarding.
What do you dislike about the product?
Loads super slow to load , sometimes we have to exit and log in again. Disconnects.
What problems is the product solving and how is that benefiting you?
Communication between employees is great and voice mail so that we don't have to take every single call.
Very good application to us
What do you like best about the product?
The ease of transferring phone calls within the office sstaff
What do you dislike about the product?
I have not had an issue with the application
What problems is the product solving and how is that benefiting you?
Being able to communicate within the staff without a problem either through text or call.
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