Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Their service is convenient and affordable!
What do you like best about the product?
I like their service because I can use it on my mobile phone, send e-fax from my computer and their service is affordable.
What do you dislike about the product?
Minor bugs can be annoying sometimes like calls going directly to voicemail without them ringing on my phone
What problems is the product solving and how is that benefiting you?
I really enjoy the fact that I can use their service from anywhere in the US without having to be in the office talking calls from a land phone
Love Vonage
What do you like best about the product?
What is most helpful is the app and the text platform.
What do you dislike about the product?
Honestly, I have no dislikes at the moment
What problems is the product solving and how is that benefiting you?
We are solving problems like getting in contact with patients,
Easy to use interface with high reliability
What do you like best about the product?
Simple and easy to use should be the usp of this app. Very high reliability even in slow and intermittent internet connection made me fell in love with Vonage. Prior to Vonage, we tried multiple SIP apps. none of them was reliable enough to use as dispatch mainline. Its seamless texting and voicemail features are cherries on top, Call clarity is at par with IP phones. No more call drops! thank you, Vonage.
What do you dislike about the product?
Limited choice of ringtones, The interface should be more colorful. It will really add value if we could get a delivery sign on Text messages. Please add a one-touch way to return a missed call. Please work on allowing multimedia messages.
What problems is the product solving and how is that benefiting you?
The dispatch centralized number is configured on Vonage. Its imperative for a public transport company to have its dispatch phone ready and active when vehicles are running on the road. We trusted Vonage for this crucial part of the business and it has never let us down. Ability to pull reports in a jiffy. Have also made our life at work easier.
The most stupendous service
What do you like best about the product?
Easy to access and user friendly;
Low pricing;
Time saving;
Awesome Mobile App service;
Can use the number from any part of world;
Excellent Customer service;
Low pricing;
Time saving;
Awesome Mobile App service;
Can use the number from any part of world;
Excellent Customer service;
What do you dislike about the product?
I don't find yet any such thing I disliked
What problems is the product solving and how is that benefiting you?
my calling issues solved, best quality, easy tracking for all calls, awesome encrypting of voice mails;
Able to use whatsapp with same number; Feels highly professional way;
All my employees working remotely and I am able to track them easily;
Easy meeting with good voice\video quality;
Able to use whatsapp with same number; Feels highly professional way;
All my employees working remotely and I am able to track them easily;
Easy meeting with good voice\video quality;
Recommendations to others considering the product:
Can go for it to reduce your efforts and improve your work quality;
Support is AWFUL, Web-based UI is incredibly buggy
What do you like best about the product?
It allows me to make calls and it integrates with Zoho
What do you dislike about the product?
There support is absolutely awful. I had a support ticket open for 6+ months that was never followed up on. It turns out the issue wasn't a bug at all (which I was originally told), but rather the 'button' I had been looking for was buried in the interface. No apologies, no followups (despite been told repeatedly I'd get one).
Support is the WORST.
Support is the WORST.
What problems is the product solving and how is that benefiting you?
Sales communications that integrates w/ our CRM and requires no special equipment.
Best phone system
What do you like best about the product?
No long distance charges and new phone system
What do you dislike about the product?
at this time we do not have a problems and like the system we have
What problems is the product solving and how is that benefiting you?
we have the ability to pick and choose what services we want and can remove them at anytime
Great Customer Service
What do you like best about the product?
During the time I had to work from home, it was necessary to call Vonage CS several times to keep changing days, times, and phone numbers for calls to be forwarded. Vonage personnel handled everything very well!
What do you dislike about the product?
Nothing. Once you figure things out it's fine.
What problems is the product solving and how is that benefiting you?
None. The ability to turn call forwarding on and off easily (not that I'm back in the office) is very helpful. Due to reduced personnel, I now have to forward the phone to a back-office person when I go to lunch. This is easily done through the app online.
Excellent communications company
What do you like best about the product?
Exceptional customer service. Many great features. Easy to manage and run reports to get statistics.
What do you dislike about the product?
I dislike nothing. Any issues get resolved quickly.
What problems is the product solving and how is that benefiting you?
We are able to keep tabs on the number of calls and even monitor calls of our sales staff.
Recommendations to others considering the product:
Vonage works extremely well and I would recommend to any business. You just have to make sure you have good internet at that location.
Great Customer Service for Non-Tech clients
What do you like best about the product?
Great service for people who are tech challenged
What do you dislike about the product?
I can't think of anything that I disliked
What problems is the product solving and how is that benefiting you?
Unable to log into my secured account. Issue was resolved with one phone call.
Good for Small Companies
What do you like best about the product?
Vonage is a very easy company to work with. Their employees are knowledgeable and have always provided fast, courteous help when needed. I love the feature of being able to download the app on my phone and accepting my office calls from my personal cell phone.
What do you dislike about the product?
Overall the program is very good, but it is difficult to get a confirmation of when a fax was sent.
What problems is the product solving and how is that benefiting you?
I no longer have to be physically present in my office to use my office fax or phone, and it has allowed us to have faster turnaround times.
Recommendations to others considering the product:
Great for small businesses and personal use. Very friendly customer service.
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